Jack Powell Chrysler Dodge Jeep Ram

Usuall excellant service! I have been going to Jack Powell since 2006 when my truck was new and because of the superb service I received, when it was time for me to purchase an I have been going to Jack Powell since 2006 when my truck was new and because of the superb service I received, when it was time for me to purchase another vehicle there was no question which dealer to go to. So I purchased a new Dodge Journey from them. I took my new new dodge in for service and again got excellent service. More

Above and beyond service Our experience with Jack Powell Chrysler was prompted when our 300 was in need of service due to a MIL light that was blinking on my dashboard. I call Our experience with Jack Powell Chrysler was prompted when our 300 was in need of service due to a MIL light that was blinking on my dashboard. I called the Chrysler dealer in Poway but was met with, "We can see you next week, we're so busy right now...etc." This response was unacceptable. I then called the people who should have been called in the first place, Jack Powell Chrysler in Escondido. There we met Darren. Like a breath of fresh air, he gave us all the info we needed to know within 2 minutes of speaking with him. People like Darren is why we would recommend this location for all your automotive service needs. More

Great bunch of people Great service department Remodel looks great. First impression Always a lasting impression. Matthew was great called me as promised. Will come b Great service department Remodel looks great. First impression Always a lasting impression. Matthew was great called me as promised. Will come back again to see him More

Dealt directly with the owner Was really cool to have the ability to work directly with the owner and negotiate my deal. Once that was done the credit app and paper signing/deliver Was really cool to have the ability to work directly with the owner and negotiate my deal. Once that was done the credit app and paper signing/delivery was a breeze. I was out the door in less than 60 minutes start to finish once we decided on price. Steven was a nice sales guy who ended up doing the heavy lifting at the end. More

Bad experience all around... BEWARE! I am a costco member and signed up on costco's website for the pre arranged costco internet pricing agreement. I have heard great success when using t I am a costco member and signed up on costco's website for the pre arranged costco internet pricing agreement. I have heard great success when using the program from friends. Not so much with this dealership! Completely disorganized and a total lack of customer service. I was passed around to three different sales people in the course of a week or so and had to start over with my search every time. I seemed as if they didn't care if I bought a truck with them since the costco internet pricing was so amazing... maybe too amazing? I was told they didn't make any money on the sale a few times and at one point I was told that maybe I should go look at GMC across the street!!!!!!!!! I made a few attempts to try and work with the dealership (against my better judgement) including speaking directly to the owner and the Gen. Manager. I was given the obligatory sorry speach but was then referred back to the same sales team I orignally was dissatisfied with. Long story short...... I have found out that my experience is not the only one. I have two friends that tried to work with this dealership in the past year with similar experiences. Had I known of their issues prior to starting this process I would have started elsewhere. Im walking away very unhappy with the experience! I NEVER take the time to write reviews - I usually just mark it down as a lesson learned on my part but I hope I can save just ONE persons time with this review. There are other similar dealerships within 20-30 min drives. So far the help I am getting from a direct competitor is by far better. FYI - This review has nothing to do with costco. Jack Powell Escondido only. I contacted Costco Auto to inform them of the issues I had. More

complete waste of time, not organized I have never been so pissed off in a long while. I went in for a recall on my vehicle, which was a scheduled appointment. It was done through the cust I have never been so pissed off in a long while. I went in for a recall on my vehicle, which was a scheduled appointment. It was done through the customer service line and was told that I would have a rental/loaner vehicle in place so that I could get back to work that morning no problem. Once I arrived at the dealership, people were being seen before me who had gotten there after I had, then when they finally got to me and I asked the guy at the desk for my loaner vehicle, he proceeded to tell me that I would have to wait until 1000(I was there at 0715) when Enterprise opened to get a car because he doesn't see any arrangements for a vehicle. I drove 40 mins to get there and 40 mins back home with no sort of reimbursement for gas or my time wasted because of their delinquency. I would NEVER waste my time or recommend anyone go there to waste their's on such disorganized service. They did offer to complete my service in an hour, but knowing that they couldn't be trusted from what friends have told me and from my experience that day I decided it was better off to take my butt to work. Needless to say, my husband and I have put this car up for sale since we don't want anything to do with this brand anymore. More

Dont even get your car serviced here. Worst experience ever I am going to give 3 solid reason why you should NEVER GO TO JACK POWELL. 1. I had a differential leak. Took it in, charged me $800 to fix seals o I am going to give 3 solid reason why you should NEVER GO TO JACK POWELL. 1. I had a differential leak. Took it in, charged me $800 to fix seals on both sides and main seal (I said WOW, I cant believe it, it actually started leaking on both sides of the differential and the main seal all at the same time). Drove it home. Kept leaking. Went back, they charged me another hour just to tell me there was 1 loose bolt... that was the whole problem from the beginning! 2. Needed simple alignment. My wife took the car in, they gave her a bill for $3500 thinking they could take advantage of her to replace all of the front suspension (Control arms, shocks, everything). I told her take it to an alignment shop and ask them to look everything over then align. They said everything was fine, we paid $65 for the alignment. 3. There is a fuel tank recall (instead they are calling it "Lifetime Warranty") for a problem that makes the car shut off, generally in the middle of the road. My wife is too afraid to drive the car, since this is a technical thing I had no choice but to go back to Jack Powell, the dealer that sucks. They told me the fuel tank they would replace no cost (Wow, I was happy. In the past they just denied the problem all together). What do you know, now they are billing me for removal of the exhaust, $250, because the exhaust was modified. Keep in mind, removing the exhaust is the only way to remove the gas tank period, with or without modification. Go anywhere else. Do not go here. Major rip off. These guys really make me mad! More

I went to Jack Powell to order a car through the Consumer Reports (CR) buying program. At first it went well, friendly and responsive. They did not have the configuration I wanted on the lot and it wasn't a Reports (CR) buying program. At first it went well, friendly and responsive. They did not have the configuration I wanted on the lot and it wasn't available locally. I asked about ordering one under the CR program. The friendly first guy said he'd have to check and went to get a second high pressure guy, who said no. He started throwing numbers about the car price and why they couldn't do it. I had done my homework and knew he was giving misinformation. He was correct that their contract with the CR buying program only applied to cars in stock, but didn't want to hear anything I had to say and I walked out the door a dissatisfied customer. I went to another dealer (a little further away) and ordered the car at the contract price. The other dealer was happy to work with me. More

Brought my 2004 Dodge Ram with 80K on the odometer in for extensive service as I tow my race car a lot with this truck. My wife followed me in but one of my important needs was to be picked up by their shutt extensive service as I tow my race car a lot with this truck. My wife followed me in but one of my important needs was to be picked up by their shuttle when work was completed. Last time I brought my vehicle in I was living in Poway but I now live in Jeffries Ranch 18 miles from Jack Powell. The two people that checked me in both said it would not be a problem. I got my estimate, signed for it and left with my wife. I got a call later in the day that they had found a few more things. One of the additional items was that the power steering pump was leaking. They wanted $1300 to replace it! I declined (obviously) and got the standard water pump online for $55 (free shipping) and Mack at Oceanside Automotive near my house will install it for $150. This is why I am always skeptical about certain dealers. When the truck was ready (the bill was just shy of $1100) Amr called me and I asked for the shuttle to come pick me up. Suddenly it's a big problem. Amr told me in no uncertain terms that no way they would do that, I was beyond their range. I reminded him of what I was told on check in and after much arguing and rudeness he finally allowed they would try to pick me up the next day this one time. When the driver arrived he said it was no problem for me to be picked up, even if it had been the day before. I picked up my truck, paid the bill and couldn't help but notice they had not even bothered to wash it. It even had additional grease marks around the hood where they had been working. I promise I will avoid Jack Powell in future and should any dealership needs arise, will try Bob Baker in Vista as they are much closer (haven't tried them but they've got to be better). Alan Berry More

If you want an extremely pushy salesman and an insanely rude manager talking down to you, Jack Powell Dodge is your place. We went in to get the trade in value of our car and saw a car that was interestin rude manager talking down to you, Jack Powell Dodge is your place. We went in to get the trade in value of our car and saw a car that was interesting enough to take a look at. I must have told the salesman 15 times that I wanted to get the trade in value of my car before he actually did. Instead of simply getting the info that I wanted in order to see what I could afford, he kept trying to run my credit. The salesman wasn't rude, he was just very annoying and pushy, more than I've seen when buying any other car that myself or my family or friends have had. THE MANAGER WAS THE COMPLETE WORST PERSON THAT I HAVE EVER HAD THE DISPLEASURE OF MEETING!!! He was rude and even more pushy than the salesman. First off, he was trying to give me a terrible trade in value which was significantly less than what Kelly Blue Book says. Once I told him that the car that I was looking at wasn't the right fit, he got even worse. He started saying that his "guys weren't getting paid while working with us" and that is when we had enough. We ended up just walking away while the manager was yelling things like "you don't know how to buy a car" and "thanks for wasting our time." ARE YOU KIDDING ME?! How did this joke of a manager get to the position that he is in?! I have never had such horrible customer service at any place in my entire life, let alone a place that I would consider dropping thousands of dollars at! I can go to Best Buy and work with 17 year olds that have better customer service and sales skills than these amateur salesmen did. Unless you specifically enjoy a rude, obnoxious, and pushy sales team that treats their customers with disrespect, you should never go to Jack Powell Dodge. This was the worst car experience myself or my family has ever had and would gladly drive over 100 miles to go to another dealership that can actually act like respectable adults. In regards to the manager's comment of "thanks for wasting our time," I am now happy to have wasted your time considering you definitely wasted mine. More