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Jack Powell Chrysler Dodge Jeep Ram
Escondido, CA
115 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 115 reviews
April 27, 2024
I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and they Messed it up. They didn't put oil on the car. The car engine got messed up because of not having oil on it. We took the car car to another dealership to some repairs on the car and they called us to notify us that the engine was done do to no oil on it. The other dealership takes videos of all the work that gets done to the vehicle so the customer Don't blame them. The Service Manager and the General Manager blamed us for that and know they don't want to be responsible for it. I WOULD DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE More
by floreslupita2012
Employees Worked With
Helpful April 27, 2024
I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and they Messed it up. They didn't put oil on the car. The car engine got messed up because of not having oil on it. We took the car car to another dealership to some repairs on the car and they called us to notify us that the engine was done do to no oil on it. The other dealership takes videos of all the work that gets done to the vehicle so the customer Don't blame them. The Service Manager and the General Manager blamed us for that and know they don't want to be responsible for it. I WOULD DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE More
by floreslupita2012
Employees Worked With
April 27, 2024
I payed an oil change and they didn't do it my oil was really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going really black when I checked it. Service manager gave me a lame excuse that if the drive the truck from the back to the front parking lot it's going to turn it black right away. Also since they did the recall me truck started acting up. Told the manager and he told me that it was normal. They didn't even top off my fuels on it either. Worst place to take your vehicle to get Service. We also bought a car form them and they Messed it up. They didn't put oil on the car. The car engine got messed up because of not having oil on it. We took the car car to another dealership to some repairs on the car and they called us to notify us that the engine was done do to no oil on it. The other dealership takes videos of all the work that gets done to the vehicle so the customer Don't blame them. The Service Manager and the General Manager blamed us for that and know they don't want to be responsible for it. I WOULD DEFINITELY WOULD NOT RECOMMEND THIS PLACE TO ANYONE. More
by floreslupita2012
Employees Worked With
March 27, 2024
My brother recently purchased a vehicle from them and was we drove 6 hours there to make the sale and purchase the car to bring back to Arizona. Upon working this deal we were assured multiple times by multi we drove 6 hours there to make the sale and purchase the car to bring back to Arizona. Upon working this deal we were assured multiple times by multiple people the necessary paperwork to register it in AZ which was not at all the case whatsoever. Once returning to Arizona with the vehicle the process to register the car has been headache due to a piece of motor vehicle department paperwork needed to transfer title state to state. Many many many attempts to resolve this issue were left unsuccessful we called multiple times spoke to multiple people who all said different things varying from “we gave you what you needed” all the way down to “we’ll let you know” Once enough was enough and we were tired of endless unreturned phone calls/emails/text messages we had to rely on the finance company to reach out and force them to complete the paperwork on their side of the sale so their customer could register their vehicle. 0/10 do not recommend buying from them they do not care about you or your experience solely making the sale. More
by Treharriss13
Employees Worked With
March 20, 2024
Matt is a great service manager who is always very professional as well as hard working. Amr is extremely knowledgeable and helpful. For 20 years, I have had all my services performed at Jack Powell professional as well as hard working. Amr is extremely knowledgeable and helpful. For 20 years, I have had all my services performed at Jack Powell. Thank you all! More
by attparks
January 22, 2024
Horrible dealership, watch out for Store Manager Michael McGrath, and saleswomen “Abbi” Abigail Astudillo, they will try to con you any way they can. On 1/4/24 we Purchased a 2019 certified pre owned dodge McGrath, and saleswomen “Abbi” Abigail Astudillo, they will try to con you any way they can. On 1/4/24 we Purchased a 2019 certified pre owned dodge caravan with 60k miles, and it had a bad transmission. Currently it is relisted on their used car listings, and they did not do any repairs. vin:2C4RDGEGXKR565200. Please see my yelp review it goes into much more detail on our whole experience, but won’t fit here. More
by Bardo
Employees Worked With
Michael McGrath and Abbie Astudillo
January 08, 2024
Purchased a new Ram truck from Jack Powell and wanted to get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mo get an extended warranty with it. I was told that pricing had gone up dramatically for extended warranty’s and they dealt with Century Service not Mopar for the extended warranty’s. I was told the best deal I could get for a 7/120000 was $5995.00, so , I purchased it. The next month I received multiple offers for Mopar Max Care warranty’s, did my research ( which I neglected in the first place) and found, from a certified Chrysler warranty dealer a Max Care 7/ 120000 warranty for $2650.00. Canceled the warranty that Jack Powell sold me and bought from the online dealer. I’ll let you make your own judgment…..Let the buyer beware!!! More
by firegc1305
January 05, 2024
These guys are real scam artists from the sales to finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different ba finance to managers. They are a shame on the great manufacture of Dodge Chrysler Jeep Ram. They issued me a loan without my consent with different bank other than mine and lie to my face about it, after I made it clear to them many times that I want to go through my own bank and they charged the car I purchased from them nearly $5000 more than what we agreed and negotiated for with forged agreement . They managed to charge the vehicle that I bought for 52k before tax to 65k after tax. And they been stalling and ignoring my calls and emails even the managers, they are not responding to my emails. They are all on board on this. More
by Eddie
Employees Worked With
October 20, 2023
They made the car buying experience a pleasant one. The receptionist was polite and accommodating. Our salesperson, Abby Astudillo, was wonderful and very professional. Obviously when buying a car, bot The receptionist was polite and accommodating. Our salesperson, Abby Astudillo, was wonderful and very professional. Obviously when buying a car, both parties go back and forth with offers and counteroffers. For my wife and I, this process went smoothly. Abby did her best to meet our offer and, ultimately, we were very satisfied. My wife is on her 4th Jeep from Jack Powell and persuaded me to trade in my old Ford for a new Jeep Renegade. I couldn’t be happier. It’s a fabulous car with so much roominess and comfort, great handling, lots of extra features that come standard - and it’s a beautiful vehicle to look at. The finance guy, Keith Schipper was very personable and professional. The dealership has clean restrooms, vending machine snacks and drinks and plenty of comfortable seating. I appreciate and highly recommend this dealership! More
by whiteowlmusic
Employees Worked With
Abby Astudillo
July 12, 2023
I was treated like a real person, all my questions were answered, the dream of having a car that I deserve and really need could actually come true and I thank you answered, the dream of having a car that I deserve and really need could actually come true and I thank you More
by dawnhebert92240
Employees Worked With
