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Jackie Cooper INFINITI

Tulsa, OK

4.8
758 Reviews
Call Dealership (918) 900-6253
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8825 S Memorial Dr

Tulsa, OK

74133

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758 Reviews of Jackie Cooper INFINITI

January 13, 2024

Jared was very personable and my service was completed quickly. From beginning to end everything was perfect More

by AMYOCT99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah
Report | Print
Jan 15, 2024 -

Jackie Cooper INFINITI responded

Hi AMYOCT99, Thank you for sharing your positive experience with us. It's great to hear that Jared provided you with excellent service from start to finish. We appreciate your feedback and hope to see you again soon. Have a wonderful day! Sincerely, Alex Kach, General Sales Manager

January 13, 2024

We have used this dealership since it was opened. Jon Green has been there for us since that time. All service department staff has always been very courteous and attentive. More

by JDUNHAM127
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love, Jon Green
Report | Print
Jan 15, 2024 -

Jackie Cooper INFINITI responded

Hi JDUNHAM127, Thank you for your 5-star review. We are delighted to hear Jon was excellent throughout your service visit. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 12, 2024

This is the best service center in Tulsa. They write up your work order as soon as you pull in the door and are very nice and friendly.. They have loaner vehicles if needed. The service shop More

by jwcpat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Green, Kaitlin Portincaso, Mark Cox, Joe Brock
Report | Print
Jan 15, 2024 -

Jackie Cooper INFINITI responded

Hi jwcpat, Thank you for your 5-star review. We are delighted to hear our team provided you with excellent service. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 12, 2024

Excellent experience as usual. Jared explained service items in detail and work was done promptly. This is the 6th car we have bought from Infiniti. More

by PAVISON17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Hannah, service advisor, Jon Green
Report | Print
Jan 15, 2024 -

Jackie Cooper INFINITI responded

Hi PAVISON17, We appreciate your 5-star review. We are delighted to hear Jared was helpful throughout your service visit with us. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 11, 2024

Everyone was very friendly & prompt. It was a very nice facility & clean. All service was performed as requested. More

by CAGUFFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Report | Print
Jan 12, 2024 -

Jackie Cooper INFINITI responded

Hi CAGUFFEE, Thank you for your kind review. We are delighted to hear our team was excellent during your vehicle's service. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 11, 2024

I have been searching for a while and have not had a good experience until going to Infiniti. Christopher was professional and honest, the rest of the sales team were not pushy. One of the best buying experi More

by Christinaawds
Recommend Dealer
Yes
Employees Worked With
Grant Geer, Christopher Taylor
Report | Print
Jan 12, 2024 -

Jackie Cooper INFINITI responded

Hi Christinaawds, Thank you for your 5-star review. We are delighted to hear Christopher provided you with excellent service. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 11, 2024

Awesome service and love the option of having a courtesy loaner car. Sets them above other dealers. More

by ROBOGON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael in service.
Report | Print
Jan 12, 2024 -

Jackie Cooper INFINITI responded

Hi ROBOGON14, We appreciate your 5-star review. We are delighted to hear our team was excellent during your car-buying process. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 10, 2024

Jon and Jackie Cooper did a great job as always. Happy to be a retuning customer. More

by gwgulledge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Hannah and entire service team!!, Jon Green, Alex Kach, Grant Geer
Report | Print
Jan 10, 2024 -

Jackie Cooper INFINITI responded

Hi gwgulledge, Thank you for your 5-star review. We are glad to hear Jon and the rest of the team went above and beyond during your buying process. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 10, 2024

Great environment and people alex and Taylor helped with the transaction. Smooth process from looking to purchase More

by jcostascience
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor sales rep, Alex Hogeman, Grant Geer, James Gardner
Report | Print
Jan 11, 2024 -

Jackie Cooper INFINITI responded

Hi jcostascience, We appreciate your 5-star review. We are glad to hear Alex and Taylor went above and beyond throughout your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 10, 2024

Every thing was fine, they could have parked my car inside after the service it was raining. Had a coupon for 69.00 oil change, go home and got a 29.00 oil change coupon from you. Disappointed I didn’t More

by AUGUST.HOFFMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Report | Print
Jan 10, 2024 -

Jackie Cooper INFINITI responded

Hi AUGUST.HOFFMANN, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we are always looking for ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Alex Kach, General Sales Manager

Jan 10, 2024 -

Jackie Cooper INFINITI responded

August, We are sorry to hear your experience wasn't exceptional! We earnestly try for an exceptional experience for each and every customer. On the day and time you were picking up your vehicle from service, the service drive was full of vehicles already in process of being dropped off or picked up. We pulled your vehicle up close to the service door so that it would be a quick pick up and go for you with as little exposure to the rain as possible. We apologize that it didn't meet your expectations. Our only other option was to delay your departure until the service drive cleared. As for the coupons you mention, these are sent by the manufacturer and we do not have control of their timing, unfortunately. We are glad that you enjoy receiving and using them and we hope you will be able to use it at your next service! We are thankful you are a part of our automotive family and we wish you the greatest new year!

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