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Jackie Cooper INFINITI

Tulsa, OK

4.8
758 Reviews
Call Dealership (918) 900-6253
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8825 S Memorial Dr

Tulsa, OK

74133

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758 Reviews of Jackie Cooper INFINITI

January 10, 2024

The experience was excellent. It was raining and they pulled the vehicle in the bay for me to look at and that was nice. The financing was easy and everyone was great. Special More

by kpickard4275
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blayne Hetro
Report | Print
Jan 11, 2024 -

Jackie Cooper INFINITI responded

Hi kpickard4275, Thank you for your 5-star review. We are glad to hear Blayne and Shelly made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 09, 2024

The service department at Jackie Cooper provided me with outstanding customer service and we were very pleased with care given to our vehicle. More

by j.c.maher69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Zollner
Report | Print
Jan 09, 2024 -

Jackie Cooper INFINITI responded

Hi j.c.maher69, We appreciate your kind review. We are delighted to hear our service team took great care of your vehicle. Thank you for choosing JC INFINITI for all your vehicle needs. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 08, 2024

Not happy with the salesman, finance person or used car manager. Car has some issues that need fixed and they are trying to get me to take delivery when I have requested my money back. More

by mark.hilyard17
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kristen Bebout, Chris Mathis, Jon Green, Kaitlin Portincaso, Charles Blansett
Report | Print
Jan 09, 2024 -

Jackie Cooper INFINITI responded

Mark, we are sorry to see your comments. As a reminder, the vehicle you purchased was for "as is" condition. You paid in full for that option, chose no extended warranty, opting to 'self-insure' your vehicle for any issues that might develop. We went ahead and decided to assist you with diagnosing and repairing the leak you noticed after you took it home. You agreed. While it took awhile for us to replicate the leak, once we did find the issue, we went ahead and, as a goodwill to you, repaired the leak at the upper mount of the radiator by replacing the radiator free of charge. We also provided a complimentary new model loaner and drove the vehicle to Ponca City and back for you, all at no additional cost or effort to you. We have gone above and beyond the sale agreement of your 'as is' pre-owned purchase in order to make your vehicle purchase an exceptional one. We are sorry to hear that you still are unhappy. We do wish you well and thank you for choosing us for your vehicle needs.

January 08, 2024

From start to finish, the experience was top notch. Very accommodating and welcoming staff that went above and beyond. More

by ROGER43
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Love
Report | Print
Jan 09, 2024 -

Jackie Cooper INFINITI responded

Hi ROGER43, Thank you for your kind review. We are delighted to hear our team went above and beyond throughout your experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 07, 2024

We had the best experience with Jackie Cooper infiniti! They helped us with finding the perfect car for us, and helped with any issues or concerns we had! They forever have our business. Alex was our sales More

by TCARMONS2021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Hogeman, Grant Geer
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi TCARMONS2021, Thank you for your 5-star review. We are delighted to hear Alex went above and beyond during your visit. We are looking forward to seeing you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 07, 2024

Quick and easy soon as I got in. Had loaner ready to go.Erin was great and kept me up to date More

by SMCKOWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin in service
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi SMCKOWN, We appreciate your 5-star review. We are glad to hear working with Erin was excellent throughout your visit. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 06, 2024

Good attention to detail. Car was handed off cleaned and fueled. Nice job following up too after sale. More

by thmscarson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Cox
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi thmscarson, We appreciate your 5-star review. We are glad to hear our team was excellent during your car-buying process. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

I like that you can just drive in without appointment for routine service. Staff was courteous, helpful, and clearly explained what needed to be done and how long it will take. More

by Mom2Boyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi Mom2Boyz, We appreciate your kind feedback. We are delighted to hear our team made your car-buying experience excellent with us. We are looking forward to seeing you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

The whole experience from start to finish was giving next level chick fila service vibes. They definitely set the bar in the car buying experience. Professional, courteous, fair, transparent, quick, pretty h More

by sunny.hilton17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Cox, Alex Kach, Joe Brock, Grant Geer
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi sunny.hilton17, Thank you for your 5-star review. We are delighted to hear Mark and the rest of the team made your buying experience. We hope to see you soon. Have a great day. Sincerely, Alex Kach, General Sales Manager

January 05, 2024

Ryan was great. Communication was easy and kept me updated. Addressed the concerns and got it fixed, along with recommended maintenance More

by AMANDASHULTZ09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Jan 08, 2024 -

Jackie Cooper INFINITI responded

Hi AMANDASHULTZ09, Thank you for your 5-star review. We are delighted to hear Ryan was excellent throughout your buying experience. We hope to see you soon. Take care. Sincerely, Alex Kach, General Sales Manager

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