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Jackie Cooper Imports

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.8
5,014 Reviews
If you're searching for Mercedes-Benz, or Porsche in Oklahoma, look no further than Jackie Cooper Imports. Our award-winning dealerships in Tulsa, OK have a tenured staff in sales, service, and financing to provide you everything you need to enjoy a premium automotive ownership experience.
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9393 S Memorial Dr

Tulsa, OK

74133

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Showing 5,014 reviews

March 23, 2022

Dealership good to work with but car wasn’t as clean in the inside as I’d hoped. More

by nancyjobewheeler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kelley, Kevin Bates
Report | Print
Mar 24, 2022 -

Jackie Cooper Imports responded

nancyjobewheeler, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Chris Martinez, Director of Sales

March 23, 2022

Courteous. Quick and efficient. Appreciate honesty. Will wks for Max when I come back in. More

by MHNEALIS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kelley, Dillon Cole, Alex Kach, Bailey Ferira
Report | Print
Mar 24, 2022 -

Jackie Cooper Imports responded

Hi, MHNEALIS! Thank you for the 5-star rating. We're happy to hear that working with Max elevated your experience with us. We hope to work with you again soon. Have a wonderful day! Sincerely, Chris Martinez, Director of Sales

March 22, 2022

Blayne was very helpful and patient with me. i have a divorced family and with that many people involved its very frustrating and not quick. he was awesome at showing me my new CH-R. i love it! More

by Ashlynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kelley, Blayne Hetro
Report | Print
Mar 23, 2022 -

Jackie Cooper Imports responded

Hi, Ashlynn! Thank you for the 5-star rating. We're happy to hear that working with Blayne elevated your experience with us. Congratulations on your new CH-R, and we hope you enjoy the ride! Sincerely, Chris Martinez, Director of Sales

March 22, 2022

A pleasant experience with Nathan Lovell as our salesman. He was a pleasure to work with and was very impressive. More

by JAKEBRAKE20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kendall Taylor, Nathan Lovell
Report | Print
Mar 23, 2022 -

Jackie Cooper Imports responded

Hi, JAKEBRAKE20! Thank you for the stellar review. We're happy to hear that working with Nathan elevated your experience with us. We hope to work with you again soon. Take care! Sincerely, Chris Martinez, Director of Sales

March 22, 2022

Danny and Nazar went above and beyond to make us feel like family and have a great experience. We will always choose Porsche because of Jackie Cooper and their great customer service!!! More

by HPEANUT1998
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nizar Khaled
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lujan, Josh Kelley, Dillon Cole, John Rine, Kevin Bates
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Mar 23, 2022 -

Jackie Cooper Imports responded

Hi, HPEANUT1998! Thank you for the stellar rating. We're happy to hear that working with Danny and Nazar led to such a positive experience. We look forward to your next visit. Have a wonderful day! Sincerely, Chris Martinez, Director of Sales

March 21, 2022

I had a wonderful experience purchasing an suv with Jackie Cooper. My salesman Mushtaq is extremely helpful and knowledgeable. Michelle More

by Avocado54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mushtaq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Kelley, Josiah Vann
Report | Print
Mar 22, 2022 -

Jackie Cooper Imports responded

Hi, Avocado54! Thank you for the 5-star rating. We're happy to hear that working with Mushtaq led to such a positive experience. We look forward to your next visit. Have a wonderful day! Sincerely, Chris Martinez, Director of Sales

March 21, 2022

Wonderful experience buying a car from Mushtaq. The dealer ship was great and Mushtaq made the process so smooth. Highly recommend him for your next vehicle purchase. Michelle More

by Avocado54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mushtaq Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Kelley
Report | Print
Mar 22, 2022 -

Jackie Cooper Imports responded

Hi, Avocado54! Thank you for the stellar review. We're happy to hear that working with Mushtaq earned us your recommendation. We hope to work with you again soon. Have a great day! Sincerely, Chris Martinez, Director of Sales

March 21, 2022

I received excellent customer service in getting my car in the selection, contractual and financing process! More

by YELLOWROSEWDCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily , Josh Kelley, Chuck Griffith
Report | Print
Mar 22, 2022 -

Jackie Cooper Imports responded

Hi, YELLOWROSEDCH! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Safe travels! Sincerely, Chris Martinez, Director of Sales

Mar 22, 2022 -

YELLOWROSEWDCH responded

I am now receiving unsatisfactory customer service on addressing the AC repair. This is the second time this service has been needed and one being being the the moment before purchased. The second appointment yesterday at 11 and the you still have the car and now sending my car to a Cadillac Dealership to fix the car. This is very disappointing. I need a loaner today.

Mar 22, 2022 -

Jackie Cooper Imports responded

We understand your frustration with the service process for your Cadillac. While you did purchase the pre-owned vehicle with us, we are not an approved Cadillac service center and some repair work will need to be referred to the Cadillac dealership, especially if it requires resetting of codes or make-specific services we aren't certified to do. Our loaner vehicles are a part of our compliant manufacturer customer vehicle program created for the manufacturer brands we carry, in this instance Mercedes-Benz and Porsche. In this unfortunate time of reduced inventory, our loaner fleet is stretched beyond its capacity and we are not able to accommodate all service customers. We apologize for the inconvenience and ask for your patience so that we can make sure your vehicle is repaired appropriately and in a timely manner.

Mar 22, 2022 -

YELLOWROSEWDCH responded

Your response has been received yet your customer service on day two without my car is still unsatisfactory. What is your definition of a timely manner?

Mar 22, 2022 -

Jackie Cooper Imports responded

The amount of time in order to do the work safely and appropriately so that the issue is resolved to the best of Cadillac, and our, ability. Some work does require additional time to repair it fully, depending on the depth and breadth of the issue. Also, depending on parts needs by the Cadillac facility, there may be additional delays due to shortages in parts and accessories in the automotive industry that all manufacturers are facing. None of us want to have a vehicle in repair longer than absolutely necessary, I assure you. The best we can do is work with the parts and labor that we have, as well as the Cadillac facility, of course, and do our best to keep you apprised as the work is moved along. If there has been a lack of communication between you and our service advisor assigned to your vehicle, we absolutely apologize. Managing your expectations of repair work needed, as well as the timing of that work and notification of potential delays, is paramount to our customer service. If that isn't happening, we definitely want to know about it so that we can address what went wrong in our lines of communication. We absolutely want you to be happy, not only with your purchase, but our ability to work with any unforeseen issues that may pop up. Would you like for me to have the service manager reach out to you directly? If so, please respond privately with your information so that I may do that immediately. Thank you, again, for working with us to correct this. We appreciate you!

March 20, 2022

The salesman said he was going to supply me with the spare key to the car I bought and has yet to do so. More

by RICHEYS84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerrid Cook
Report | Print
Mar 21, 2022 -

Jackie Cooper Imports responded

RICHEYS84, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Chris Martinez, Director of Sales

March 20, 2022

We recently purchased a car from Jackie Cooper and had an excellent experience. Our salesman was very helpful in the process and made every effort to assist us and inform us throughout. More

by brojohn56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kendall Taylor
Report | Print
Mar 21, 2022 -

Jackie Cooper Imports responded

Hi, brojohn56! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a wonderful day! Sincerely, Chris Martinez, Director of Sales

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