Jackie Cooper Imports

Jackie Cooper Imports responded

delainebartsch, Thank you for your loyal patronage and positive review! We're thrilled to hear that our staff's helpfulness, friendliness, and knowledge continue to meet your expectations with each car purchase. We appreciate your trust in choosing us for your automotive needs four times over, and we look forward to serving you for many more years to come! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Noidontwantto, Thank you for your positive review! We're thrilled to hear about your great experience with Rojas. His dedication to ensuring you get what you want is a cornerstone of our service. We appreciate your feedback and look forward to continuing to meet your expectations in the future! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

crbennett64, Thank you for sharing your experience! We're thrilled to hear that Mushtaq and our team provided you with the best car dealership experience you've had, marked by patience and friendliness. We strive to make every visit memorable and positive, and we're glad we succeeded with yours. We look forward to welcoming you back and continuing to exceed your expectations! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

TAMI.BOOTH, Thank you for your review and patience throughout the buying process. We understand that it took longer than expected, and we appreciate your understanding. We're pleased to hear that despite the length, your overall experience was positive. We strive to make every interaction as efficient and enjoyable as possible and look forward to serving you better in the future! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

sherri_murphy, Thank you for your fantastic review! We're thrilled to hear that our sales and service teams have been responsive, knowledgeable, and friendly. We strive to be efficient and provide excellent service, so it's great to know we've met your expectations. We appreciate your feedback and look forward to continuing to work with you. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

ann18, Thank you for your kind words! We're delighted to hear that your experiences with everyone at Jackie Cooper Imports have been enjoyable and that our team has consistently shown kindness and helpfulness. We appreciate your feedback and look forward to continuing to provide you with excellent service. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

troybrown918, Thank you for your excellent review! We're thrilled to hear that your car buying experience was both fast and outstanding, and that JJ played a key role in making everything go smoothly. We appreciate your feedback and are glad you chose us for your automotive needs. We look forward to serving you again in the future! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

BENJI3, Thank you for your glowing review! We're delighted to hear that Danny Diaz and John Rine made your car buying experience smooth, even from across the country. Your recommendation means a lot to us, and we're thrilled we could provide you with the best care in the car sales business. We appreciate your trust and look forward to assisting you again in the future! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

chuckbennett48, Thank you for your wonderful review and continued loyalty! We're delighted to hear that you consistently receive great and professional service from our team. We appreciate your trust and look forward to continuing our relationship with you in the future. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Lori, we were sorry to hear that you were disappointed in your vehicle selection and purchase, and were more than happy to rewind the deal for you since it didn't meet with your expectations. We are not sure, however, why you feel that the vehicle ran out of oil and 'ran without oil' prior to your purchase. We can assure you that the vehicle remained at the appropriate level of oil during its stay with us, and the vehicle passed all inspections prior to you taking delivery. While in our possession, the vehicle was not driven for a length of time or distance to run out of oil. CarFax receives its information from various sources, including certified service records from dealerships, including us. Those records are legal documents and cannot be altered to hide issues. We did see when you returned the vehicle that the oil level was a little low. We did an inspection and found that the vehicle still had sufficient oil in it, and was performing normally, with no damage or ill effects. There was no evidence that the vehicle ran without oil at any time. We encourage you to reach out to us directly for further information if you need it. It allows us to ease your concerns quicker! We wish you a blessed day!