Jackie Cooper Imports

First Class Treatment We continue to see why people have bragged on Jackie Cooper so often. Everyone was helpful and just like our sales experience the service department w We continue to see why people have bragged on Jackie Cooper so often. Everyone was helpful and just like our sales experience the service department was very nice, explained things, and very helpful. Honestly we have discussed our next purchase and the fact our #1 choice will be Jackie Cooper. More

First class service , service department makes it easy. Accommodated my needs in both time and service. Kept me informed throughout the process. Kind friendly staff from , service department makes it easy. Accommodated my needs in both time and service. Kept me informed throughout the process. Kind friendly staff from the advisors to the techs. More

First class with a customer focus. I stopped by to test drive a used Porsche and ended up in negotiations to purchase. It was not a main car for me, so I had a firm number in mind. My I stopped by to test drive a used Porsche and ended up in negotiations to purchase. It was not a main car for me, so I had a firm number in mind. My salesman, Greg Gleeson, was excellent to work with from the start until we were able to close the deal. Most importantly, Greg, with assistance from Chuck, was able to keep the negotiation process to a minimum amount of time. I was not a first time customer and I felt like they took that into consideration and it made getting the deal done feel easy as well. I would definitely recommend Greg to anyone shopping for a new or used car. You will not disappointed with his customer service and professionalism. More

Excellent service. Brian assisted me with my problem. Was very professional and quick with getting me in and out. He kept me updated on progress. Would recommend him Brian assisted me with my problem. Was very professional and quick with getting me in and out. He kept me updated on progress. Would recommend him to anyone, very congenial. More

Service personnel don’t seem to care When I arrived service advisors were sitting in their offices. They let me stand outside my vehicle for 5 minutes before some came by and asked if I h When I arrived service advisors were sitting in their offices. They let me stand outside my vehicle for 5 minutes before some came by and asked if I had been helped. Service took 2 hours even though it was supposed to take 1 hour. Then they tried to charge me even though it is was prepaid went I purchased the vehicle. If I buy another Mercedes, it will be from a different dealer More

Great job Our entire experience with Jackie Cooper has been the best dealer experience we have ever had. When the time comes we will definitely be back. Our entire experience with Jackie Cooper has been the best dealer experience we have ever had. When the time comes we will definitely be back. More

Mike was awesome! Very friendly and helpful!!! Great customer service with Mike!! Clean waiting area and bathrooms are spotless! Everyone I came in contact with treated me like they really Great customer service with Mike!! Clean waiting area and bathrooms are spotless! Everyone I came in contact with treated me like they really valued me being there. Highly recommended!! More

Oil change and topping off fluids Very good love my service girl. Always nice and service is completed promptly. Only complaint would be it can take a long time to actually schedule an Very good love my service girl. Always nice and service is completed promptly. Only complaint would be it can take a long time to actually schedule an appointment like a week to two weeks out. Very frustrating. When that happens I have to go to a different place to get an oil change. I drive too much to wait that long. More

Great experience This is my first purchase from Jackie Cooper. I have purchased several other luxury vehicles and this experience was as good, if not better, than my This is my first purchase from Jackie Cooper. I have purchased several other luxury vehicles and this experience was as good, if not better, than my previous experiences at other luxury car dealerships. The sales people are top notch, the service department is well run, and the overall environment is good to deal with. Stan Lewis was wonderful to work with. He was patient with all my detailed questions and was never pushy. I would use him again and also would recommend him to others. More

Wrongs righted My issued involved unacceptable wait times and unresponsive employees in the service department. My 2011 Panamera had a service engine light illumin My issued involved unacceptable wait times and unresponsive employees in the service department. My 2011 Panamera had a service engine light illuminated that called for immediate service. I called on 5/7 only to be told they could not get the vehicle in for service until 5/24. (my wife's Cayenne was also past due for an oil change, I was told 5/23 was the earliest they could get it in and provide a loaner vehicle. They were able to change the oil and replace the front brakes on 5/17 but without the use of the loaner vehicle.). I left multiple messages with the service advisor wanting to know when or if they could get the Panamera in(without a loaner car) but received zero replies.. I finally had to leave town on 5/21. My wife assumed the Panamera had been repaired drove the vehicle to Tulsa Hills where it went into limp mode. We had to have it towed to the dealership. Communication was finally received from Cooper via text mail informing me I now had a bill for $1100.00. I let my concerns be known to my salesman. Apparently he passed them on to the correct person. Cooper service department not only fixed the issue of the engine light but replaced an inoperative horn and did it at a substantial discount. Everyone makes mistakes, the way respond to our mistakes is what defines us as individuals and companies. Coopers service department willingness to address the issue in a tangible manner shows they truly care about keeping and growing existing relationships. In addition to the discount I was also provided the cell numbers of the service advisors. I would have no issues recommending their service department at this time. More