Jacksonville Chrysler Jeep Dodge

Took my moms 2013 VW Tiguan in to this location across town. As we received a coupon in the mail for full synthetic oil change. I called ahead and they said that they had the filter. So we headed over the town. As we received a coupon in the mail for full synthetic oil change. I called ahead and they said that they had the filter. So we headed over there. Around 2:45 the service adviser I talked to told me it would be about an hour and a half. I said just call me when it’s done. Around 4:30 still no call. And as they close at six we headed over. Arriving right before 5:00. They had not even got it in the bay yet. I was told they were still waiting on the oil filter. I’m like what? We sat there until they got the car in around 5:40. We were the last one they serviced today. I kept telling the service advisor to make sure they don’t rush anything. Do a good job. I even walked around to the other side and watched them rotate the tires to make sure everything was good. I was told they found no problems. I paid we went home. I noticed the car was leaking oil like a xxxx fountain. Pictures tell 1000 words. Obviously they rushed and didn’t tighten something down. We’re talking four technicians underneath my mothers vehicle. I have never been so angry in my life. This vehicle had no oil leaks. Prior to today. So now I have to go bye oil to put in the car. Just to take it back and have them do it right. Oil all over the bottom of the car. Big mess in my driveway. First time and it will be my last. Avoid this place at all cost. I hope that they fix the problem. And I hope that there was no damage to my mothers vehicle. They have no idea what an inconvenience this has been. And the mental strain it has put me under. Just unbelievable. 🤬 More

Online Sales Manager stated the two Jeeps I wanted to look at were on the lot. I drive from St. Augustine two hours after speaking to Megan, and I'm told the two jeeps were just move to another lot in Ja look at were on the lot. I drive from St. Augustine two hours after speaking to Megan, and I'm told the two jeeps were just move to another lot in Jacksonville. I demanded to speak to Megan in person and was told she's busy, then she's on lunch and finally told she broke her leg and can't. One out drop her office. Manager Trent lied as much as Megan. STAY AWAY FRIM JACKSINVILLE JEEP, DODGE DEALERSHIP!!! More

This dealership is the worst dealership I encountered. I bought 2 vehicles from them. The sales person Malachi shows no interest on helping you out. If you call him he won't answer and even telling a lie du bought 2 vehicles from them. The sales person Malachi shows no interest on helping you out. If you call him he won't answer and even telling a lie during follow ups. Please find another dealership. More

Tried to get clear communication about the repair status of my car and the service manager was awful. I previously explained that I was a recent graduate and didn’t mind waiting, I just needed communication of my car and the service manager was awful. I previously explained that I was a recent graduate and didn’t mind waiting, I just needed communication about my car so that I could make appropriate plans with my new job. This experience has been abysmal. They were not only disrespectful but very apathetic to my concerns. My family are not only Chrysler retirees but I purchased my first car here. I will not consider buying from them again. My family has purchased over 20 cars from this company. We are proud autoworkers and blue collar community. Now me and my family and friends will take our business elsewhere. There was obviously no interest in retaining their customers. At this point, I would like to speak to the owner. Any professionals, recent graduates, college students, or senior adults looking for a reliable, respectable, trustworthy purchase, or need car repairs should look elsewhere! More

I will never use this dealership again. I've been a loyal customer for years, I'm in my 3rd Jeep, now I'm even reconsidering my love affair with Jeep. I bought my Jeep Grand Cherokee about 2 years ago. For m customer for years, I'm in my 3rd Jeep, now I'm even reconsidering my love affair with Jeep. I bought my Jeep Grand Cherokee about 2 years ago. For me, getting the right extended warranty was as important as getting the right car. I worked with the sales guy to get the sale low enough so that I'd be able to get the warranty I wanted and still be close on the payment I wanted. When I made it back to finance I was very clear about the warranty I wanted. 84 months or 100,000 miles, the platinum plan. I was surprised when that plan increased the payment by so much. The finance guy, made some changes then showed me a better offer. I understand now how he did that. Back then, once he came with his final offer, I started adding to the down-payment until we were closer to where I wanted to be, then we finished the deal. Fast forward to yesterday.... I took my jeep to a jax cjd across town to get a water pump replaced. I had no issue with the 199 fee to diagnose, once they found the problem and cleared it with the warranty company I'd only owe the deductible. Imagine my surprise when they called to tell me I didn't have a warranty. They, and the warranty company, thought a mistake had been made when the info was originally keyed and offered to call and get it cleared up for me. A short while later, I got a call back to let me know there was no mistake. Apparently, the warranty I purchased was for 84/100,000 from 0, not from purchase miles or date. I understand now how this happened. When called, Jax CJD tried to act like this was common practice for a used, certified vehicle. This is not the case, I understand now, this is the change the finance guy made on his end to get the price down. Had he disclosed this at the time, I never would have agreed to it. I could have, and would have, paid more in the down payment to ensure I got the warranty I wanted. This change, dropped the warranty I thought I had, to coverage for 26,000 miles, which I got to in less than 2 years. I literally purchased the large warranty package because of the mileage I typically drive. So now, I'm stuck. I haven't had my car for two years yet, and I no longer have a warranty. My service contract remained correct, so I will continue to take my Jeep to them to get the oil changed, I've more than paid for it. This is the only service they will provide me ever again. The water pump will cost nearly 900, which is 300 more than the local shop I'll service at from now on. I trusted these guys. I knew I was paying more than the internet asking price, I knew the sales guy was winging it on some of the info he "provided", but I was ok with it. I was a loyal costumer and thought they were doing their best to get me where I needed to be and out the door. I know better now. I will no longer be sending friends and family here, I will not purchase my next car from here. This dealership has lost me as a customer and won't get another dime out of me. It's sad really, I used to think so much of this place. More

I haven't worked with a more inept group of people ever at a dealership. I understand why they have a 2 star rating. We purchased a car and they couldn't get the paperwork completed for the transaction an at a dealership. I understand why they have a 2 star rating. We purchased a car and they couldn't get the paperwork completed for the transaction and delivery for over a week, they couldn't get the paperwork correct for the title after 4 attempts. When they actually delivered the vehicle, it was the wrong one. Like so many others, I won't buy here again, and wouldn't recommend them. More

Stay away, they just want your information. They might not have the car that they advertised. Only shop with them if you have no choice. not have the car that they advertised. Only shop with them if you have no choice. More

I want to begin by saying that the events at this dealership were in no way the fault of the salespersons, Kevin and Derrick. I put this totally on Tony. Kevin and Derrick were professional, courteou dealership were in no way the fault of the salespersons, Kevin and Derrick. I put this totally on Tony. Kevin and Derrick were professional, courteous, polite and would deal with either one again. We drove into the dealership with the hope of trading our Octane Red 2018 Charger R/T Scatpack for a new wide body Charger Scatpack. We test drove a 2021 Sapphire Blue Charger Scatpack. After driving it, we had to leave for a bit for another appointment and lunch. My wife called Kevin while we were at lunch to confirm the Charger we drove was still available and that we would be there shortly to discuss buying it. This is where Tony entered the picture and the keys to our Charger were borrowed to so the appraisal on our car. We saw the sticker price of the car, $58,995 as shown in the attached picture. Tony comes over, sits down and tells us the car is actually $69,504 and he will give us $35,000 for our trade. We asked why the car was $10k more than the sticker and he said that expenses are up so they have to mark the price up. My wife and I immediately got up to leave. Tony asked if anything could be done to do the deal today. I said that they could begin by not trying to scam customers by overcharging. He offered to drop the price to the sticker price but would then only give us $30k for our Charger. When I questioned that change, Tony responded by saying "that is how the game is played". Tony also told us we could have either 0% interest or the listed $1500 rebate, not both. We were then told that the car in which we had interest had just been sold, but their sister dealership had the exact same care less red brake calipers and Nav. Derrick took us to see the car and took us back to their dealership in it. During this ride, I emailed Dodge about this experience and sent them a FB message regarding it. I will tell you that, at that point, my wife and I were beyond upset at the treatment we received. But, wanting the car, we continued attempting to work out an equitable deal for the purchase. Back at the dealership, while waiting on Derrick, I called 2 other dealerships, one of which is their sister dealership, asking if they sell new cars for sticker or above and was told no. We asked that the keys to our Charger be returned to us 3 times before we actually got them back. I pointed out to Derrick that the disclosures on the 0% interest and the rebate do not show anything about the 2 programs being separate and not able to be used together. He said we would cover that at the time of purchase. We were asked what it would take to buy the Charger. We said it would take the price being the sticker minus $1500, 0% finance, and $35k for or trade. Derrick went away for a while, came back asking if we would buy at that price. This is when we left for good due to the run arounds. At 8:23pm last evening, Tony called asking me what could be done to salvage this deal. I told him nothing could be done due to the manner in which we had been treated. I explained to Tony the actions we were going to take due to the treatment. Tony said he was sorry I wanted to take these actions. I told him that my want was to buy a new car and the actions taken were due directly and singularly due to him. More