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Jacksonville Kia
Jacksonville, NC
659 Reviews
We invite drivers in the Jacksonville, New Bern and Richlands areas to visit us and see the difference we will have on your New Kia shopping experience. We tailor our assistance to you, being sure to only present you with vehicles that complement your search requirements. Visit us today and start your shopping experience with one of our professional associates!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 659 reviews
October 20, 2023
I will not deal with this dealership ever again. The service department explained nothing about the estimate that was provided other than there was 175 diagnosis fee. When I was presented with the w The service department explained nothing about the estimate that was provided other than there was 175 diagnosis fee. When I was presented with the written estimate it included the 175 for the diagnosis. There also a $54 charge to replace the wiper blades and $51.72 for shop charges that were not mentioned by the gentleman who presented the estimate. There was no credit given from the $175 diagnosis fee against the total of the estimate, which was now over $700. When I declined to have work done there I was presented with the total bill of $228.69 which included the $175 diagnostic fee, $35 for shop supplies and $3.99 for document storage and $14.70 for sales tax. I took my vehicle to repair facility that I have used before. They also ran a diagnostic test on it and charged me $384 for the repairs, that was the same amount the dealership wanted for the parts and labor. So dealership wanted $228 more than what my repairs cost More
by kensinz
Verified Customer
October 13, 2023
Lots of inventory, easy to deal with , they tell you straight up why they can do .They don’t waste your time or there’s. straight up why they can do .They don’t waste your time or there’s. More
by tturtlet
Employees Worked With
October 10, 2023
Everyone is always very efficient and communicative. I always take my vehicle there and know that they’re going to do a great job! I always take my vehicle there and know that they’re going to do a great job! More
by Nataly Romero
Employees Worked With
October 08, 2023
Quick, friendly, reliable. I also love how close they are to my house. What more is there to say? I also love how close they are to my house. What more is there to say? More
by Jackknoxville
Employees Worked With
October 05, 2023
When I first purchased my kia I was given good services. The people working there were so helpful. I did have a chance to drive the car to see if I really liked it first. I would recommend this place to fri The people working there were so helpful. I did have a chance to drive the car to see if I really liked it first. I would recommend this place to friends and family. More
by alexis.mitchell1963
Employees Worked With
Mr. Shubrick
October 04, 2023
So much better than Coastal Kia in Wilmington. Exceptional customer service and an amazing staff. Exceptional customer service and an amazing staff. More
by TODD.C.WILSON
October 02, 2023
The staff is friendly and professional. You are greeted the moment you walk in. The issue is addressed. The waiting area is always clean and neat. You are greeted the moment you walk in. The issue is addressed. The waiting area is always clean and neat. More
by BORONS
Employees Worked With
Service department gentleman! Sorry I didn’t get his name.
October 02, 2023
The dealer is well-kept. The staff are polite. The staff is upfront with maintenance. The staff are polite. The staff is upfront with maintenance. More
by Krsp8d
Employees Worked With
