Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Professionalism at its best. Harrison and staff were outstanding in keeping me informed on everything Harrison and staff were outstanding in keeping me informed on everything More

Great the best love it good to go sweet as cake best deal ever no confusion great people ever no confusion great people More

Another great service experience with Jacky Jones service department - honest and friendly - Josh is great, honest and professional. department - honest and friendly - Josh is great, honest and professional. More

Ever friendly and helpful. U guys are the best they do whatever they can to help u get through the day with a good day U guys are the best they do whatever they can to help u get through the day with a good day More

I was told up front that it would take about four hours if I wanted to wait. It only took three. I had an oil change, tire rotation, multi-inspection and correct and install two recalls on my 2021 Thor T if I wanted to wait. It only took three. I had an oil change, tire rotation, multi-inspection and correct and install two recalls on my 2021 Thor Tellaro camper van. One recall was for engine compartment fire, and the other was the rearview camera loss. They have a nice waiting area with snacks, drinks, TV and magazines. I have been to three different dealerships for service, and I like this one the best. I have nothing negative to say. More

I had a dent in my bumper from a small parked collision, and the Collision Center team did a fantastic job replacing it. It looks like the collision never even happened. Vito, who help me through the whole and the Collision Center team did a fantastic job replacing it. It looks like the collision never even happened. Vito, who help me through the whole process was super nice, and really funny. They estimated a week for the repairs, and it was done in 2 days. Awesome Job guys! More

I dropped off my car for repair on the afternoon of 8/18/26. On Friday, 08/21/26 I had not heard anything from the dealership concerning my repair so I called to inquire. I was told they couldn't fin 8/18/26. On Friday, 08/21/26 I had not heard anything from the dealership concerning my repair so I called to inquire. I was told they couldn't find the problem I mentioned (why didn't someone call me that day instead of me having to call?). I drove to the dealership, showed them the issue and they agreed there was a problem with the rear A/C. They submitted my repair to the extended warranty and that took over a week for approval. I was finally able to pick up my vehicle on September 15th - FOUR weeks after I dropped it off. I was thankfull able to borrow a vehicle for work but a loaner was never offered - a whole month to do a simple A/C repair is a little ridiculous. The communication was 0/10 - I would leave numerous messages and it would be 48 hours or more before someone would reach out with an update. More

Excellent experience. No xx. Very professional. Honest people. Did what what they said they would. No xx. Very professional. Honest people. Did what what they said they would. More

Awesome dealership, super friendly and easy to work with. Definitely would come back when I start looking for another vehicle Definitely would come back when I start looking for another vehicle More

Josh and Amy in the Service Department are Excellent, Honest Professionals - I highly recommend Jacky Jones for your vehicle service. Honest Professionals - I highly recommend Jacky Jones for your vehicle service. More