Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

I want to thank Mackenzie and Harrison for the extra effort they have made in getting side step rails for my Jeep. They are both big assets to the service department. effort they have made in getting side step rails for my Jeep. They are both big assets to the service department. More

This review is about the body shop. I Mike Ruth want to give a shout out to the body shop. The folks in the body shop especially Tony and Chad are some of the nicest people I have ever d I Mike Ruth want to give a shout out to the body shop. The folks in the body shop especially Tony and Chad are some of the nicest people I have ever dealt with. I am very impressed with their professionalism and their sincerity. Also I want to compliment McKenzie and Harrison in the service department. Jacky Jones will continue to get my business and I will definitely recommend them to my family and friends. Also a big thank you to Lamar Elrod in sales. More

Terrible service! Service advisor was great! But the work was pathetic. Took my truck in for an alignment and tire rotation with balance. 4+ hours later my truck was wo Service advisor was great! But the work was pathetic. Took my truck in for an alignment and tire rotation with balance. 4+ hours later my truck was worse than when I brought it in. The service tech said he test drove my truck to make sure the alignment was good. Got in to drive home and the truck pulls to right even more and my steering wheel is not straight. I will not be taking my truck in for any kind of service. More

Service Kudos to Mackenzie for delivering great customer service & always ensuring we have a pleasant service experience! Thank you to Jacky Jones service dep Kudos to Mackenzie for delivering great customer service & always ensuring we have a pleasant service experience! Thank you to Jacky Jones service department for keeping our Jeep running smoothly! More

Service visit McKenzie and Harrison where great to deal with and the service was awesome. I get all my vehicles serviced there. Great job and I’ll be back soon McKenzie and Harrison where great to deal with and the service was awesome. I get all my vehicles serviced there. Great job and I’ll be back soon More

Great service! Mackenzie and the team are very helpful and super nice every time I come in! Service is always top notch. I will only bring my Jeep here for service. Mackenzie and the team are very helpful and super nice every time I come in! Service is always top notch. I will only bring my Jeep here for service. Better than any other dealership around. More

Awesome Very good service department. People were very friendly and courteous. I did not have to wait for a long time and my check out was quick. Very good service department. People were very friendly and courteous. I did not have to wait for a long time and my check out was quick. More

Great service and collision repair! The collision Dept in Cleveland were wonderful and their work was perfect! Our check engine was repaired and water pump issue found was resolved. Ve The collision Dept in Cleveland were wonderful and their work was perfect! Our check engine was repaired and water pump issue found was resolved. Very pleased with all the professional handling by all personnel! My partner Bill was a 25 year service writer for 2 large Buick & GMC dealerships in Sarasota Florida Vickie Hartsock More

Great experience Service advisor Mackenzie is very helpful and friendly. Dropped my truck off the night before and was ready on schedule highly recommend all staff wa Service advisor Mackenzie is very helpful and friendly. Dropped my truck off the night before and was ready on schedule highly recommend all staff was nice More

Excellent I came in after a routine oil change found a leaking seal. The whole service team was awesome at getting the issue diagnosed and then making sure it I came in after a routine oil change found a leaking seal. The whole service team was awesome at getting the issue diagnosed and then making sure it was fixed. Mackenzie was wonderful at keeping me up to date on the repair process as well as explaining what was wrong and why it needed to be fixed. More