Jacobs Mitsubishi Wesley Chapel

It the first time in this location, Chris been a very great help with helping me with all my concerns! I had some service done and he is making sure I am getting the best service and keeping me updated w great help with helping me with all my concerns! I had some service done and he is making sure I am getting the best service and keeping me updated with everything! More

This would have been a potential 5-star review, until this happened. After purchasing my new vehicle on May 19, On June 6, I get a phone call from my former bank that I used to finance my trade-in vehi this happened. After purchasing my new vehicle on May 19, On June 6, I get a phone call from my former bank that I used to finance my trade-in vehicle. The former bank told me that the loan on my former vehicle had NOT yet been paid off. Yes that's correct, 19 days later!. I called Jacobs back and spoke w/ accounting who informed me that they overnighted the pay-off check. They overnighted said check on June 6. I then told accounting to make sure that they contacted the former bank to make sure they had the EXACT pay-off amount, so i would not be stuck "holding the bag" on past due payments; which Jacobs Mitsubishi - Wesley Chapel, is currently responsible for. The Accounting Dept. representative said "yes that's actually a good point" and that they would make sure we get that difference amount sent by way of a second check!! Can you believe this non-sense?? A second check! They didn't have the foresight to contact the bank for the new pay-off amount that had accrued, after they dropped the ball almost 20 days later!! As of June 7, I had asked the accounting department to provide me with a copy of the second check and a copy of the tracking number; which they still failed to get to me!!. This dealership is singlehandedly responsible for messing up my perfect payment history with my former financier. Thank you very much for messing with my credit worthiness - through no fault of my own. And as of typing..the saga continues. Folks, make sure you tighten everything up with these people. Once again, proving that the customer is nothing more than a number. Thank you. More

Chris the service advisor has great communication skills and he treats people with respect. I purchased my van from New Port Richey and did service there. They did a very poor job and they did not respect p and he treats people with respect. I purchased my van from New Port Richey and did service there. They did a very poor job and they did not respect people who’s doing business with them. The Wesley Chapel is different. It’s the same name with a much better culture. More

Curtis my salesman and Jeison the sales manager teamed up to make a very pleasant and stress free buying experience as we negotiated an excellent deal. The detail dept. was also very courteous and did a fine to make a very pleasant and stress free buying experience as we negotiated an excellent deal. The detail dept. was also very courteous and did a fine job making my 2007 Corvette look brand new. More

Curtis was amazing. Great personality and quick to answer all our questions. Having someone help us who has a lot of knowledge along with patience made buying a new vehi Great personality and quick to answer all our questions. Having someone help us who has a lot of knowledge along with patience made buying a new vehicle much easier! Thank you Curtis and Jacob's Mitsubishi More

Nice place , good service , lo recomiendo 100% , buen trato , mi esposo h yo nos fuimos complacidos trato , mi esposo h yo nos fuimos complacidos More

Eduardo Ramos and Jeison Miranda made the buying process very smooth. George the Finance Manager was very knowledgeable and answered all my finance questions. very smooth. George the Finance Manager was very knowledgeable and answered all my finance questions. More

first time I go to a Mitsubishi dealer and I need to pay for a complete checkout and beside that they want to to change the breaks of my car and and changed them 2 months ago, so I don't trust . prices comp for a complete checkout and beside that they want to to change the breaks of my car and and changed them 2 months ago, so I don't trust . prices compare other dealership and higher, so i will prefer to drive 18 miles but received a better, fair priced service More

Service is the best I have ever had! Sales is top notch. They truly care about you! Sales is top notch. They truly care about you! More

I went in looking with a specific need & a dream car. Thinking it would be out of my reach, they got me my dream car that fit right within my budget! Thinking it would be out of my reach, they got me my dream car that fit right within my budget! More