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Ray Sousa
87 Reviews
87 Reviews
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87 Reviews of Ray Sousa
November 03, 2026
I purchased my 2026 Genesis G70 entirely online, relying on the dealership's representations regarding the vehicle's condition. Upon delivery, I discovered several issues, including a loose steering wheel, on the dealership's representations regarding the vehicle's condition. Upon delivery, I discovered several issues, including a loose steering wheel, damaged instrument cluster, and interior damage. A subsequent inspection by Genesis also identified incorrectly sized rear tires. I reported these issues immediately and made multiple attempts to contact dealership management, with no satisfactory resolution. What is particularly disappointing is that the dealership has refused to cover any repair expenses or offer reimbursement, despite selling me a vehicle with these pre-existing problems. I believe the dealership was aware, or should have been aware, of these issues before selling the vehicle. I expected a much higher level of professionalism, transparency, and customer service. Instead, I have been left responsible for costly repairs involving problems that existed when the vehicle was delivered. This has been an extremely disappointing purchasing experience. I would strongly encourage prospective buyers, especially those purchasing vehicles online, to exercise caution and obtain an independent inspection before completing a purchase. More
by Maurice Merrell
Other Employees Tagged: David Hawk
September 28, 2026
I appreciate everybody work there. They helped me out, honest in upfront and worked with me on everything. They helped me out, honest in upfront and worked with me on everything. More
by kchampagne4
Verified CustomerOther Employees Tagged: Sandy Diaz, Manny Mantilla, Mike Kramer, Michael Henderson, Ariel Taveras, Bill Baho, Brian Reid, James Bulger, Rick Guadalupe
September 24, 2026
Was Great fast and efficient on the work process and was enjoyable time and I Recommend them to anyone else that would need work perform !! enjoyable time and I Recommend them to anyone else that would need work perform !! More
by Fbatts72
Other Employees Tagged: David Caquias
September 20, 2026
What a wonderful experience. No pressures and everyone was very friendly. I love my Outlander. No pressures and everyone was very friendly. I love my Outlander. More
by inolicanoli18
Other Employees Tagged: Sandy Diaz, Michael Henderson, Jaxon Dunton
September 09, 2026
Overall great experience and was greeted with friendly staff. Dealership was very clean and even got some good espresso from the coffee bar. staff. Dealership was very clean and even got some good espresso from the coffee bar. More
by Kstrickland72
Other Employees Tagged: Mike Kramer , Phillip and Tony
August 28, 2026
Compré una garantía extendida y nunca me llegaron los papeles, nunca supe la compańía designada ni documento. Me cansé de llamar y de enviar emails a los directores del dealer, al de finance Jeremy, a la papeles, nunca supe la compańía designada ni documento. Me cansé de llamar y de enviar emails a los directores del dealer, al de finance Jeremy, a la de internet sales Sandy, nunca respondieron. Pésima la experiencia. More
by carlosjdiazr
Other Employees Tagged: Sandy Diaz
August 24, 2026
On July 15, I went to dealership for oil change and tire rotation. In addition they replaced battery under warranty and batteries in key fob. The staff is always courteous and prompt. Always enjoy my trip t rotation. In addition they replaced battery under warranty and batteries in key fob. The staff is always courteous and prompt. Always enjoy my trip to the dealership. Great service. More
by Ardean
February 15, 2026
I was treated like a king, the finance guy got me approved when I was actually unapprovable, the sales guys educated on what to expect from my new car. approved when I was actually unapprovable, the sales guys educated on what to expect from my new car. More
by pastorcompere
Other Employees Tagged: Sandy Diaz, Manny Mantilla, Mike Kramer, Michael Henderson , Landen Prow, Gio Ramos
December 25, 2025
Very honest and honorable and they managed my concerns responsibly and fairly . Michael was a great asset as he sent a video. On my inquiry and the only reason I drove 3 hours to see the car. He went t responsibly and fairly . Michael was a great asset as he sent a video. On my inquiry and the only reason I drove 3 hours to see the car. He went the extra step to sell the car. Thanks More
by david.black
Other Employees Tagged: Sandy Diaz, Manny Mantilla, David Caquias, Mike Kramer , Vlad Bello, Landen Prow, Gio Ramos
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