Ray Sousa

Compré una garantía extendida y nunca me llegaron los papeles, nunca supe la compańía designada ni documento. Me cansé de llamar y de enviar emails a los directores del dealer, al de finance Jeremy, a la papeles, nunca supe la compańía designada ni documento. Me cansé de llamar y de enviar emails a los directores del dealer, al de finance Jeremy, a la de internet sales Sandy, nunca respondieron. Pésima la experiencia. More

by carlosjdiazr Verified Customer Verified Customer

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On July 15, I went to dealership for oil change and tire rotation. In addition they replaced battery under warranty and batteries in key fob. The staff is always courteous and prompt. Always enjoy my trip t rotation. In addition they replaced battery under warranty and batteries in key fob. The staff is always courteous and prompt. Always enjoy my trip to the dealership. Great service. More

by Ardean Verified Customer Verified Customer

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Aram Lopez fue muy amable, y muy eficaz al momento de la compra del vehiculo compra del vehiculo More

by Evert Vivas Verified Customer Verified Customer

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I was treated like a king, the finance guy got me approved when I was actually unapprovable, the sales guys educated on what to expect from my new car. approved when I was actually unapprovable, the sales guys educated on what to expect from my new car. More

by pastorcompere Verified Customer Verified Customer

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Very honest and honorable and they managed my concerns responsibly and fairly . Michael was a great asset as he sent a video. On my inquiry and the only reason I drove 3 hours to see the car. He went t responsibly and fairly . Michael was a great asset as he sent a video. On my inquiry and the only reason I drove 3 hours to see the car. He went the extra step to sell the car. Thanks More

by david.black Verified Customer Verified Customer

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The transaction was very pleasant and transparent, which is most appreciated. Got a nice trade-in deal as well. is most appreciated. Got a nice trade-in deal as well. More

by ni.crispim01 Verified Customer Verified Customer

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Great experience at the service department at Jacobs Mitsubishi! Everyone was very nice and helpful!! Mitsubishi! Everyone was very nice and helpful!! More

by adamsarchie5486 Verified Customer Verified Customer

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Had a great experience . Got what I wanted with no problem thank you to the team for helping me out Got what I wanted with no problem thank you to the team for helping me out More

by brendan201178 Verified Customer Verified Customer

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Too bad ZERO stars is not an option: I rarely write reviews, but what happened to my family after purchasing a vehicle from Jacob’s Mitsubishi deserves to be publicly known so others can avoid the same reviews, but what happened to my family after purchasing a vehicle from Jacob’s Mitsubishi deserves to be publicly known so others can avoid the same experience. My wife purchased a 2020 Cadillac Escalade from Jacob’s Mitsubishi in Wesley Chapel, FL. The vehicle was advertised as having passed the dealership’s so-called “rigorous 150-point inspection.” The online listing and verbal assurances gave us confidence that this vehicle was safe and road-ready. Unfortunately, the reality was the complete opposite. Within 2 hours of purchase, while driving home to Gulf Breeze, Florida, my wife experienced a low tire pressure in Gainesville. A certified technician at Tires Plus inspected the vehicle and discovered a bent inner wheel lip on one of the rims—damage that made it impossible for the tire to hold air. The technician further explained that this was old damage, not something that happened recently, and that any attempt to repair it would be unsafe. To make matters worse, the dealership had installed non-OEM tire sizes that didn’t match the manufacturer’s specifications and were incompatible with the factory spare tire. Tires Plus confirmed that attempting to drive with the mismatched spare could have damaged the vehicle’s drivetrain. My wife was forced to stay in a hotel for two nights, waiting on Jacob’s Mitsubishi to “fix” the issue after they accepted responsibility. The dealership promised to replace all 4 wheels and tires with the wheels and tires off another 2024 Cadillac Escalade on their lot, so that 1. The tires were OEM specific and 2. The tires would match the spare. Instead, they took the unsafe tires off our purchased Escalade and put them on the wheels of the 2024 Escalade. This was the classic “bait and switch.” I reached out to General Manager Ray Sousa with detailed documentation, and receipts totaling $1,234.59. This was the cost of the hotel stay and tire replacement. Despite Jacob’s Mitsubishi’s own website clearly stating: “Personal response within 24 hours. Direct action on service concerns. Follow-up to ensure satisfaction.” …I received no response whatsoever. No acknowledgment, no call, no follow-up, nothing. This complete lack of professionalism and accountability is inexcusable, especially from a business that promotes “direct action” and “customer satisfaction” as core values. In my opinion, Jacob’s Mitsubishi either failed to properly inspect this vehicle or chose to sell it knowing it was unsafe. Selling a vehicle represented as fully inspected when it has structural wheel damage and mismatched tires is not only misleading, IT’S DANGEROUS. To this day, the dealership has made no effort to resolve the issue or reimburse the documented expenses. What could have been a simple, good-faith resolution instead turned into a frustrating and costly ordeal that reflects a serious lack of integrity and customer care. If you are considering purchasing a vehicle from Jacob’s Mitsubishi, I strongly urge you to proceed with extreme caution. Get an independent inspection before signing anything, and don’t rely on their advertised “inspection process” or “24-hour personal response” promises. Based on my experience, those claims appear to be little more than marketing slogans. We expected honesty, professionalism, and follow-through from a dealership that claims to stand behind its customers. What we got instead was silence, inconvenience, and unnecessary expense. Bottom line: Jacob’s Mitsubishi sold my wife an unsafe vehicle, ignored our attempts to resolve it, and failed to live up to their own published commitments. Buyers deserve better. More

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My experience went very well. Everyone was professional, courteous,and friendly.. Very satisfied with the vehicle. Everyone was professional, courteous,and friendly.. Very satisfied with the vehicle. More

by Mrbtree Verified Customer Verified Customer

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