Jaffarian Volvo

This is my eight Volvo. The dealership I purchased the others closed a few years ago. I went to Danvers Volvo for my last Volvo. From the moment I picked up the car I The dealership I purchased the others closed a few years ago. I went to Danvers Volvo for my last Volvo. From the moment I picked up the car I had so many issues and the service is department was horrible. Due to the poor treatment and lack of of appreciation of my being a loyal Volvo owner for 25+ years I had decided as soon as I could I would return my lease and purchased a different make of car. About a month before I was to turn my car in I had a small issue. I had no intention of giving Danvers Volvo any more business so I called Jaffarian Volvo . The Best Decision I made. I was seen that day. While waiting I took a walk around the show floor. I meet Jamie and told him that I had no intention of getting a new Volvo and the reason. He wasn’t pushy but we looked at the new cars. The service was amazing. A bout a week later I decided that I should revisit Jaffarain and called Jaime to make an appt. Jamie asked what I wanted and told me he would send me info on what was on the lot. With in a half hour I had all the info I needed. A few days later I got my new Volvo. Today I returned to Jaffarian Volvo for my 10,000 mile service. I called on Monday and was able to get an appt in two days. I cannot say enough good things about the service member Jonathan . He was so easy to deal with and he kept me updated on my service. I am thrilled I am still a Volvo owner and looking forward to a long relationship with Jaffarian Volvo. If you are looking for a Volvo I would highly recommend Jaffarian Volvo. More

Who likes to buy a car? ?? Nobody I know... BUT, my recent experience at Jaffarian Volvo is making me rethink my position. The entire process, from the moment I walked throug ?? Nobody I know... BUT, my recent experience at Jaffarian Volvo is making me rethink my position. The entire process, from the moment I walked through the door until I happily drove off the lot in my new Volvo XC40, was as smooth, easy, and enjoyable as I could ever imagine. My Sales Associate, Jamie Vengren was OUTSTANDING - helpful, knowledgeable, attentive, and professional. The Finance Manager (Mo) didn't try too hard to push warranty options I didn't want, and he explained every aspect of my purchase in detail. Gavin Jaffarian sent a personal note after my purchase, welcoming me to the Jaffarian automotive family. I do not generally take the time to provide reviews, as I believe good service should be the norm. However, my interactions at Jaffarian were SO FANTASTIC, that I feel compelled to share my experience with others who value superb customer service and are in the market for a new vehicle. David Martin Andover, MA More

Amazing customer service! They work with the clients needs and constraints. They are trustworthy,concise and are not the A typical salesman. We were very satisfied working wi They work with the clients needs and constraints. They are trustworthy,concise and are not the A typical salesman. We were very satisfied working with Jaffarian. More

I have purchased or leased numerous vehicles from your dealership..I have never had to pay for over mileage on the old lease.Had that been explained clearer when buying the new car I most likely would hav dealership..I have never had to pay for over mileage on the old lease.Had that been explained clearer when buying the new car I most likely would have kept the old Volvo.Very disappointed how quickly nor explained any of the details of this transaction. More

Very rude internet sales manger that was demeaning and belittling and not helpful. Also reached out to the general manager regarding this—and he started out by defending his employee instead of listening belittling and not helpful. Also reached out to the general manager regarding this—and he started out by defending his employee instead of listening to what my experience was. I provided a detailed description of my experience to the general manager directly. More

We had a fantastic experience purchasing our “new to us” car from David with Jaffarian Volvo. David ensured the process from start to finish was easy, seamless and stress free. He was professional, knowledg car from David with Jaffarian Volvo. David ensured the process from start to finish was easy, seamless and stress free. He was professional, knowledgeable and addressed all of our questions/ concerns. David genuinely cares about his clients and goes above and beyond – he even came in on his day off to help us!! This was the smoothest car buying experience we’ve ever had! We definitely recommend David & Jaffarian for your car buying needs! Narek in Finance at Jaffarian helped us understand all of the options available to us in our car buying experience. He did so without any added pressure or what felt like gimmicks. He is a great communicator and a pleasure to work with. We definitely recommend partnering with Narek at Jaffarian for your financing options! Beng is the local educator on all things Volvo at Jaffarian. He walked me through every single feature and helped me set up my car for daily use. I couldn’t stop smiling after our chat. I am impressed with his knowledge, patience and personal touch he adds with his clients. The overall experience at Jaffarian for car buying was fabulous. More

Very nice experience I had working with Gavin, Hunter and Beng. Very personable and extremely helpful during my purchase. Beng. Very personable and extremely helpful during my purchase. More

Very good experience overall. Enjoyed working with John. Found him to be low pressure, knowledgable and personable. The car I came in for was not on the lot when I swung in, bu Enjoyed working with John. Found him to be low pressure, knowledgable and personable. The car I came in for was not on the lot when I swung in, but he let me know when it arrived and put it aside so that it was there when I could come in. Great followup and demeanor. Will go back for the next one! More

Buying a car is probably one of the most stressful things you can do!! Which make! Pricing! Negotiations and finally the big decision! My sales person Jano made this process a pleasure instead of a nightm you can do!! Which make! Pricing! Negotiations and finally the big decision! My sales person Jano made this process a pleasure instead of a nightmare. Honest, informative and helpful are just a few words to describe my experience with him. I’d recommend you check out Jano and his dealership before you make any buying decisions. A pleasant experience. I love my Volvo. Thanks Jano. I’ll be back for sure for my next one. Sandy More

Incompetence or shady business practices? In short, Jaffarian failed to meet the standard of care under TJ20803.20.0 to properly diagnose an issue under warranty. Rather than admitting the In short, Jaffarian failed to meet the standard of care under TJ20803.20.0 to properly diagnose an issue under warranty. Rather than admitting they made a mistake, they lied to me more than once and the GM dismissed my request for Good Will warranty with a sarcastic and arrogant response. Jan. 2023, car was brought to Jaffarian for vibration at highway speed. Car was under warranty. They blamed vibration on 1 “tire not compatible with car” (tires were brand new OEM Pirelli Scorpion and the problem existed before the tires were mounted); 2 three of four tires were mounted backward (true, but that is traction issue and does not cause vibration), and 3 one tire was warped (untrue, tires were brand new and the condition existed before the tires were replaced). When confronted, Jaffarian said “I don’t know what is the causing the vibration.” I was charged over $400. Feb 2023 - all four tires were replaced, rebalanced, and wheels aligned as a precaution. Vibration persisted. Apr 2023 - brought car to indy shop. Checked all parts including suspension, bearings, tie rods, boots, etc. Wheels aligned and balanced. Vibration persisted. May to Aug 2023 - continued to drive car as I needed it for work and was frustrated to spend money on issues that couldn’t be identified by a dealer. Jun 2023 - warranty expired. Sep 2023 - brought car to another indy shop to evaluate. Checked all parts including suspension, bearings, tie rods, boots, etc. Could not identify issue. Vibration persisted. He recommended another indy shop. Oct-Nov 2023 - brought car to indy shop. Mechanic said he didn't even have to look at the car and based on the history it was likely the drive shaft “which is a known issue with Volvos and is covered under warranty.” I found Technical Journal TJ 20803.20.0 from Mar 2019, identifying the process to evaluate vibrations at highway speeds. Determined process was not followed in Jan 2023 as they did not continue to evaluate after road force balance and made excuses instead. Brought car to Jaffarian and told them it was drive shaft based on TJ 20803.20.0. Jaffarian conducted diagnostic evaluation according to the TJ 20803.20.0 and confirmed the issue was the drive shaft. They refused to cover under the warranty even though the issue was identified under warranty in Jan 2023 and TJ 20803.20.0 was not followed. I requested coverage under a Good Will Warranty. The Service Manager, Jonathon, said he was not authorized to do that and would submit a ticket to Volvo N.A. and I should expect a response in 2 to 5 days. Ticket was never submitted and he never called back. I checked in two weeks later and he said he would reach out to Volvo. He did not. Jonathon lied about submitting a ticket and lied about not being able to authorize a Good Will Warranty. Volvo Service Manager Bulletin titled “New Volvo Goodwill Self Authorization Program”, dated Nov 16, 2022 authorizes dealerships to make their own decisions on Good Will warranties. Nov 2023 - reached out to GM Gavin Jaffarian hopeful that as GM he would have a more objective view than SM covering his tracks. Jaffarian’s response was “I wouldn't trust anyone who diagnoses with a crystal ball [referring to the indy shop that correctly diagnosed the issue].The vehicle never came back after the balance until 11 months later, sorry.” He dismissed my request for a Good Will warranty b/c an indy shop correctly diagnosing the problem without having to see the car (verified in October 2023 by Jaffarian service team) and his incompetent staff could not. Spent my own money to diagnose. Dec 2023 -reached out to Volvo NA myself and submitted a ticket. Within 3 days VNA told me they spoke with dealer and to set an appt. I did and when I called to confirm that it was covered under warranty, they said no. Waste of time. I apologize to woman that I lost it on at the end. I was friendly up until that point but it all boiled over. More