Jaffarian Volvo

This was our first experience with Jaffarian Toyota Volvo in Haverhill, MA and overall it was a great experience. We met with Rick Titus on a Sunday to look at a used 2004 Volvo XC90. Unfortunately, the car in Haverhill, MA and overall it was a great experience. We met with Rick Titus on a Sunday to look at a used 2004 Volvo XC90. Unfortunately, the car already had a deposit on it. I asked Rick to let me know if the deal fell through. He called me on the following Friday morning to let me know that the car was once again available, and we went down to see it that evening. The car was in beautiful shape and we took it for a test drive. The only issue we noticed was a pulling to the left when braking. We negotiated on the car the next day and asked that the pulling be fixed as part of the deal. Rick, Sarkis and Rob were all part of the negotiating and were great to work with. As an added bonus, Jaffarian was having a Father's Day special until June 16. We were eligible for this special and we received a grill and a Butcher Boy coupon for free! Very nice bonus! We picked the car up Monday evening and it was polished and very clean on the interior. We were told that the pulling to the left issue was fixed, but unfortunately that was incorrect. We will be bringing the car back and ask to have a test drive with a mechanic. I have no doubt that Jaffarian will honor our deal and resolve this issue. This was the only negative in the overall experience and because of this, I rated the "Quality of Work" category as a "good experience" versus a "great experience". I look forward to continue doing business with Jaffarian Toyota Volvo in the future. More

Outstanding - Carl Rogers sold us our XC90 several years ago, and we were very happy to be paired up with him again this time. He is incredibly knowledgeable, personable, and dedicated to his job. It was ago, and we were very happy to be paired up with him again this time. He is incredibly knowledgeable, personable, and dedicated to his job. It was late on a Sunday afternoon and he refused to let us go home without washing the car first (even though I told him it was fine). Nevertheless after we finished signing the paperwork we found him with his sleeves rolled up and wet from going the extra mile to wash the car himself. He then made sure that the next day when we came back it had the full cleaning/detailing. We will certainly recommend Jaffarian and Carl to all of our friends. More

Had a deal and new car within 4 days of initial contact - great follow-up and explanation of car and process. Only negative was my first call and email to Christine went unanswered so called Mike Kemp direct great follow-up and explanation of car and process. Only negative was my first call and email to Christine went unanswered so called Mike Kemp directly and all went well from there. Wish I lived closer so I could have car maintenance done there. More

2nd Volvo I bought from Louis.... Bought an S40 in 2010 and now I'm in an XC90. I'll be back for my 3rd in a few years. Thanks guys! and now I'm in an XC90. I'll be back for my 3rd in a few years. Thanks guys! More

Carl, Jonathan and Sarkis did an exceptional job of putting me into a car that exceeded my expectations. They listened to my needs, made sure they were met and more..... Thank you for all your hard wor putting me into a car that exceeded my expectations. They listened to my needs, made sure they were met and more..... Thank you for all your hard work and understanding. More

Excellent, friendly service - wish they all could be so good! I was just pricing vehicles and test driving and I've never had such an honest, easy experience. good! I was just pricing vehicles and test driving and I've never had such an honest, easy experience. More

Lou has excellent product knowledge and customer service skills. It was a pleasure working with him and his Sales Manager, Bob. I purchased from Jaffarian Volvo in 2001 and will do so again in another few skills. It was a pleasure working with him and his Sales Manager, Bob. I purchased from Jaffarian Volvo in 2001 and will do so again in another few years. Great job Lou! More

This dealership has a low pressure atmosphare with a friendly staff. Chris was more than accomodating showing us multiple vehicles and spent the day with us. At the end of the day i thought the negoti friendly staff. Chris was more than accomodating showing us multiple vehicles and spent the day with us. At the end of the day i thought the negotiation process was fair and reasonable for both sides. More

Carl's customer service was exemplary. My time is valuable to me and Carl was always prompt with responses to my questions. I leased an S60, my first Volvo, and Carl took the time to explain every fe valuable to me and Carl was always prompt with responses to my questions. I leased an S60, my first Volvo, and Carl took the time to explain every feature. He followed through with my every request without hesitation, including delivering the vehicle to my front door, and conducted himself with utmost professionalism and always a pleasant attitude. More