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Jaffarian Volvo - Service Center

Haverhill, MA

4.4
161 Reviews

161 Reviews of Jaffarian Volvo - Service Center

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May 23, 2025

My Corolla Cross needed its 5000 mile service done. I scheduled an appointment and the work was done and I was on the way in one hour. More

by nrjep50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
May 23, 2025

Everyone was curtious and professional and my car was serviced promptly. Thank you very much for the great customer service More

by LINSULLY123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

This dealership is great! They are knowledgeable about the cars and are patient with you as you navigate the car buying process. We were impressed with how personable Dave was More

by ajfremontsmith
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Azzo
May 23, 2025

A great experience. I needed my key fob repaired. I worked with Caitlin who was lovely. She got me set up- in and out in an hour with no appointment. Thank you Volvo! More

by KRISTINAHERNDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
May 23, 2025

Bianca is truly the best. In the 6-7 years I’ve gone to Jaffarian, she has been the best. More

by Kathy T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I go through Toyota Service- Bianca and Chris Ortega are amazing.
May 22, 2025

Brought the car in, which I recently bought here, because the door locks weren't working. Was told a software upgrade was installed to fix the problem. I went to drive to the car home and the locking problem More

by gtbo
Recommend Dealer
No
May 23, 2025 -

Jaffarian Volvo responded

Hi gtbo, We aren't perfect and a vehicle diagnosis can be similar to a physician trying to determine an illness; it may not be found on the first visit. But clearly we could've done a better job determining the needed repair before giving you the vehicle back and for that I truly apologize that you had to be inconvenienced by having to come back a second time. Rest assured, sharing your experience is a reminder the importance of quality control and that message will be shared at our next Department Meeting. Apologies again and I'm confident we will be better next time. Regards, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 18, 2025

Easy to work with, knowledgeable, technicians and service advisors. They provided great service and had my truck ready on time. More

by Srchief86@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Infante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

Always very nice people. I was given a thirty minute estimate wait time for my service on the phone, then an hour when I arrived. Service ended up taking an hour and a half, More

by catherineb.253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Hannahin
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Jaffarian Volvo responded

Hi Catherine, You are 100% correct and we will use your feedback as a coaching opportunity for improvement. Thank you for taking the time to bring this to my attention as we are always striving to improve. Regards, Alfonso Romano General Sales Manager aromano@jaffarian.com

May 17, 2025

Everything relative to the dealership was out-standing from the facility which was beautifully designed, to the various employees. They were happy, smiling and sharing a smile or nice greeting like a simp More

by MJMARCUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Very responsive. Efficient and a pleasure to deal with. Sales and service were all we could ask for. More

by dpccmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bianca is so efficient and knowledgeable,
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