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Jaguar Land Rover Bluff City
Memphis, TN
618 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 618 reviews
February 02, 2020
Service Experience My vehicle repair was completed in the amount of time estimated by the service department. Dane is very knowledgeable and helpful. I had a great exper My vehicle repair was completed in the amount of time estimated by the service department. Dane is very knowledgeable and helpful. I had a great experience. More
by PEDSSUSAN
Verified CustomerEmployees Worked With
Chad Henze
February 01, 2020
Had a recurring issue with my Land Rover and Bluff City bent over backwards to make things right, advocating for me with JLR and traded me into a new Jaguar at a great price. Chad Henze did everything he c bent over backwards to make things right, advocating for me with JLR and traded me into a new Jaguar at a great price. Chad Henze did everything he could to get my Land Rover fixed, Dennis Fry was a tremendous help and Jason Jenkins is super knowledgeable and made the transaction efficient and painless. Highly recommend this dealership. More
by SWH
February 01, 2020
I was very pleased with my service this week as I am new to the Range Rover family. Great fast service with awesome customer service experience!! to the Range Rover family. Great fast service with awesome customer service experience!! More
by MMC
January 30, 2020
Top Tier I tried to go to the dealership in Dallas, but they had a two week wait period with no rental vehicles. Dane was wonderful to work with and truly a to I tried to go to the dealership in Dallas, but they had a two week wait period with no rental vehicles. Dane was wonderful to work with and truly a top tier employee! I would highly recommend this dealership to anyone wanting to buy or service a land rover. More
by LHAMBERLIN
Employees Worked With
January 29, 2020
Good! Good job! Never been better. Sold me a tire and put it on. Great waiting room. Good coffee and snacks! Employees were nice and smiling, Good job! Never been better. Sold me a tire and put it on. Great waiting room. Good coffee and snacks! Employees were nice and smiling, More
by mcmilliantl
Employees Worked With
Chad Henze
January 28, 2020
Great job as always. The team gives great updates on the service and status of vehicle. Good options presented. Chad also makes each visit personal - asking about family and sharing his personal experienc service and status of vehicle. Good options presented. Chad also makes each visit personal - asking about family and sharing his personal experiences. More
by jmoLR4
January 28, 2020
I always have a positive experience with the service department and this time was no different. They never try to sell me something I dont need and I really do appreciate that! department and this time was no different. They never try to sell me something I dont need and I really do appreciate that! More
by labaer53
January 26, 2020
Outstanding sales perosn. The salesperson who has been in contact with me throughout the process is very personable, courteous, and knowledgeable. I had a very pleasant exper The salesperson who has been in contact with me throughout the process is very personable, courteous, and knowledgeable. I had a very pleasant experience; the walk through with him was extremely helpful and showed that he has a thorough knowledge of the his job. Thanks for your assistance through the purchase. More
by ALITTLETON
Employees Worked With
January 26, 2020
Mike was as always A perfect representation of your dealership. He was efficient and professional. I rate him 150% Ditto on chad in service .thank you Ps: I am very pleased with my experience and wi dealership. He was efficient and professional. I rate him 150% Ditto on chad in service .thank you Ps: I am very pleased with my experience and will tell my clients to buy your autos. More
by SIDNEY.GOLDSTEIN
Employees Worked With
Mike Golladay, Chad Henze, Dee Yoakum
January 26, 2020
lack of service After having Land Rovers from this dealership since 1995, it is the first time I could not have a loaner with 3 weeks notice. This is a major inconve After having Land Rovers from this dealership since 1995, it is the first time I could not have a loaner with 3 weeks notice. This is a major inconvenience. My wife, who has a Jaguar XJL from this dealership, and I are both practicing physicians in different parts of the metro area. Arranging for both of us to be here at the same time is difficult. Chad couldn't have cared less. He rarely returns phone calls and usually only after several voice mails. I also have a 2020 Discover Luxe on order. I told him I only wanted the brake repair. He signed med up for multiple things that I did not want. I had to go through them line by line. It was another inconvenience. After dropping my Rover off, they brought me home but then I had to have another vehicle to drive. He only offered to drop it at my after service was complete. There is no one at home to receive it and I had to turn in my rental. A very negative experience. I have already complained to Land Rover nationally. More
by OLEMISSDR
Employees Worked With
Chad Henze
