Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jaguar Land Rover Bluff City
Memphis, TN
623 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 623 reviews
January 24, 2020
Came in for services for on previous car. Great dealership, It is alway room for improvement because you never know when a customer will recommend your services to other. I believe in put you Great dealership, It is alway room for improvement because you never know when a customer will recommend your services to other. I believe in put your customer first. Good service it the key for successful Business. In my case base on the fining and recommendation I purchase a car. More
by WBBROWN7176
Verified CustomerEmployees Worked With
Other Employees :
Ken Smith, Mike Johnson, Chad Henze
January 24, 2020
We had the worst service manager named Chad Henze. We’ve been going to Jaguar since my 1st car in 2012 and this was the worst experience we have had. He was not helpful at all and had the worst attitude. been going to Jaguar since my 1st car in 2012 and this was the worst experience we have had. He was not helpful at all and had the worst attitude. More
by bthomas88
Employees Worked With
Chad Henze
January 23, 2020
Jan222020 Great customer service. The service rep was so polite. The car service reps were equally as nice. Best service department ever! I do not know the Great customer service. The service rep was so polite. The car service reps were equally as nice. Best service department ever! I do not know the names of both of the car service reps but they both were very polite and attentive. More
by TRPFARRIS
Employees Worked With
January 22, 2020
Lease turn in of my 2016 Range Rover Evoque - EXCELLENT cond Loved working with All of those mentioned below. Looking forward to working with my Range Rover family again in 3 years! We love our Evoque! It has th Loved working with All of those mentioned below. Looking forward to working with my Range Rover family again in 3 years! We love our Evoque! It has the WOW factor. More
by JTBRING
Employees Worked With
Other Employees :
Ricky Sulcer, Steve Gibson, Dee Yoakum
January 22, 2020
They were courteous and checked to make sure that I was okay with suggested repairs prior to initiating the work. Since I live out of town, I was dropped off to take care of other business while my car was okay with suggested repairs prior to initiating the work. Since I live out of town, I was dropped off to take care of other business while my car was being serviced. More
by aka1986
Employees Worked With
Chad Henze
January 18, 2020
I have been a customer of Bluff City Jaguar/Land Rover for thirty years. That should say enough. Five Range Rovers and six Jaguars later I am still appreciative of their professionalism and courtesy. for thirty years. That should say enough. Five Range Rovers and six Jaguars later I am still appreciative of their professionalism and courtesy. More
by BADKINS892
January 17, 2020
Extremely good service. Excellent and timely explanation of evaluation of problems needing service and cost. Sufficient explanation of problems. Courteous explanations by service manager and by service advi of evaluation of problems needing service and cost. Sufficient explanation of problems. Courteous explanations by service manager and by service advisor. Waiting area comfortable. More
by skitepowell
Employees Worked With
Mike Johnson, Chad Henze
January 14, 2020
Friendly and helpful did the online service schedule didn’t realize I clicked the wrong date called to confirm and Dane informed me I had made a mistake and got me in for service on the earliest date didn’t realize I clicked the wrong date called to confirm and Dane informed me I had made a mistake and got me in for service on the earliest date More
by m_towles
January 13, 2020
Absolutely love the service department. The greatest group of people working together and loving what they do. Because of the service department and my experience with them over the last two decades, I group of people working together and loving what they do. Because of the service department and my experience with them over the last two decades, I am forever committed to this dealership. More
by ALEXCROWLEY1
January 07, 2020
Great Service Chad is my go to service manager. He is always patient and super helpful. He even helped switch my carseat from my Evoque to my loaner car!! Thanks so Chad is my go to service manager. He is always patient and super helpful. He even helped switch my carseat from my Evoque to my loaner car!! Thanks so much!!! More
by mbv
