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Jaguar Land Rover Bluff City
Memphis, TN
555 Reviews
Jaguar Bluff City has been serving the Millington, Arlington, Oakland and Jackson and Memphis areas since 1984, and we're proud to say our services and inventory have expanded dramatically over the past decades. The dealership has been under the ownership of the Schaeffer family since its doors first opened, and it's expected to stay in the family for generations to come. Some of the most talented automotive professionals in the area can be found here at Jaguar Bluff City, from financial experts determined to get you excellent rates, to our expert sales staff members who love the Jaguar brand and are here to help you find the right vehicle for you.
We also believe great customer service doesn't end when you sign on the dotted line. We offer a full range of services to keep your vehicle in great shape for the entire life of the model. Our parts department is able to order a wide selection of replacement or performance parts and stylish accessories, and if you don't feel like installing them yourself, we can do that at our in-house service center.
We're incredibly proud of our staff members at our service center who not only offer top-notch care of each vehicle that is brought to them, but take the time to talk each customer through necessary repairs and recommended maintenance. From initial sale through every oil change, we hope to be here for you for your every automotive need.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 555 reviews
April 25, 2019
Absolutely first rate service!! We receive outstanding service support by Dane Duncan. Without fail, he addresses all of our concerns with proactive and effective solutions and does We receive outstanding service support by Dane Duncan. Without fail, he addresses all of our concerns with proactive and effective solutions and does so on a very timely basis. He is extremely knowledgable about all of the products we've owned and is very current on all maintenance issues. Jason Jenkins does an excellent job of instructing us on our vehicles and how to gain the maximum benefit of their features. Both individuals are extremely courteous in all our dealings with them. More
by Ken123
Helpful April 25, 2019
Ultimate Professional Dane Duncan is the ultimate professional. He is courteous and thorough. He listens to my concerns, diagnoses my issues, and makes the appropriate re Dane Duncan is the ultimate professional. He is courteous and thorough. He listens to my concerns, diagnoses my issues, and makes the appropriate recommendation for the safety and upkeep of my car. He never fails to respond and find a way to accommodate my schedule and transportation needs. He details and explains the need and cost of repairs and has the fore thought to advise when maintenance is needed so that I can plan for the expense. No matter the issue, I know when I speak to Dane, I'll get the appropriate information for which to make a decision about servicing my car. My rating of the dealership is largely predicated on the high quality of Dane's customer service. He is the prototype for Service Advisors at a quality dealership. Deb More
by Deb
Employees Worked With
April 23, 2019
Chad in Service dept Always friendly and helpful. Thank you for you 5 star customer service!! He is always on task and gets the job done. Thank you for your service. Always friendly and helpful. Thank you for you 5 star customer service!! He is always on task and gets the job done. Thank you for your service. More
by Utcooley
Employees Worked With
Chad Henze
April 14, 2019
Service The service re-resentatives are always very professional and friendly. They always make sure I have everything I need and check with me as the day goe The service re-resentatives are always very professional and friendly. They always make sure I have everything I need and check with me as the day goes on. More
by Aaferrara
Employees Worked With
Chad and Dane
April 11, 2019
Professional Service with a Personal Touch Awesome sales team led by Jason on our first Range Rover purchase. Jason was very professional & knowledgeable throughout the buying experience. Defin Awesome sales team led by Jason on our first Range Rover purchase. Jason was very professional & knowledgeable throughout the buying experience. Definitely recommend Bluff City for your next new vehicle purchase!! More
by RangeRover, Norm
Employees Worked With
Jason
March 18, 2019
Fantastic I thought this was the bet DEALERSHIP I have been to the worst was BMW. Alan was my salesman very knowledgeable. Even after I purchase the car he stil I thought this was the bet DEALERSHIP I have been to the worst was BMW. Alan was my salesman very knowledgeable. Even after I purchase the car he still helps me. The service department was great as well. But I cannot tell you the unbelievable service I received when my car would not start dead battery. They were at my assistance three times. A big shout out to Jeff who came out in the blizzard of a night to help me. Thank you Alan for service above and beyond your call. More
by naggiaggi
Employees Worked With
Alan
March 11, 2019
Service Dept Customer service is the worst. Spoke with Chad about my car. This person has the worst customer service I have experienced in a very long time. Parts Customer service is the worst. Spoke with Chad about my car. This person has the worst customer service I have experienced in a very long time. Parts were ordered in a timely manner, however, no one bother to call to tell me the part was in. I had to take it upon myself to inquire about the part and found out the part came in a week before. It is going on week two and still the part has not been put onto the car. More
by Land Rover Bluff City Customer
Employees Worked With
Chad
March 09, 2019
Great sales team Jason and Eric were fantastic! I want to thank them for making it easy to purchase. I also want to thank my sales associate Jason for excellent follow Jason and Eric were fantastic! I want to thank them for making it easy to purchase. I also want to thank my sales associate Jason for excellent follow up and assistance after the sale! Grant was also fantastic in after sales operating instructions. More
by PL
Employees Worked With
Jason, Eric, Grant
March 09, 2019
They are not in the business to sale cars! Absolute worst customer service in the world! I was casually dressed when I visited the dealership, and they didn't take me or my money seriously at a Absolute worst customer service in the world! I was casually dressed when I visited the dealership, and they didn't take me or my money seriously at all. I worked with one of the managers, and he was a worthless salesman. He quoted my trade-in $10,000 under its value, and he treated me like I was a complete idiot. They didn't even bother to follow up with me afterward, so I went to Buckhead, Atlanta and bought a new Range Rover Sport. I hope the owner reads this review and realizes he lost money because of his staff's inability to produce great customer service. More
by tyler752
Employees Worked With
N/A
March 01, 2019
Very poor customer service It does take long time to achieve anything done . I will never by any new car from them . Service department is very slow in doing anything and not ac It does take long time to achieve anything done . I will never by any new car from them . Service department is very slow in doing anything and not accommodate anything. More
by Pratap
Employees Worked With
Chad
