Jaguar Land Rover Buckhead

The service department is not trustworthy. I purchased my 2020 jaguar F pace S last year used. It has two main reoccurring issues that will pop up intermittently. The start/stop function will I purchased my 2020 jaguar F pace S last year used. It has two main reoccurring issues that will pop up intermittently. The start/stop function will cause the car to power down in traffic presenting a serious safety hazard. While the car was in sport mode plus dynamic mode it would lock up in second gear causing me to have to pull the car over in traffic and restart it. Again another serious safety hazard. I’ve taken the car in two times to be serviced and both times they have performed vehicle updates and did test drives only to inform me that they couldn’t replicate the issue, but had fixed it. After leaving the dealership both issues were still problematic. I tried to call the manager, but he forwarded my call to a service rep. I advised the service rep that I had brought my car in two times having to catch Uber rides home; being without a car for six total days while incurring $80 in travel cost; and my vehicle was still having the same issues. I also mentioned that this was a safety hazard as it would happen in rush-hour traffic and I was almost rear ended when my car suddenly powered down. Avery advised me that there was nothing they could do unless they could replicate the issue but mentioned that if I was able to record it they could provide additional assistance. Keep in mind it will be difficult for me to record an event like this, if I’m in traffic attempting to move the car for it to not impede other drivers. No-win situation. This was their solution for their customer. I then reached out to the manufacturer, who then advised me that the dealership should have raised my ticket to high priority in order to address the issue more effectively but obviously failed to do so. Since then the manufacturer has sent me an update, and I’m currently driving the car to see if the update has fixed the problem. I wouldn’t advise anyone to purchase a car from here or to use the service department as they appear to be a shady and don’t have the integrity to be honest and transparent with customers in providing great trustworthy service. More

The salesman was honest, courteous and knowledgeable. He did not pressurize us to buy the vehicle and was upfront Will definitely go back there! He did not pressurize us to buy the vehicle and was upfront Will definitely go back there! More

Ryan Briggs is my service manager and I have never been disappointed. He is great! disappointed. He is great! More

My wife and I drive Range Rovers. We recently had to take one of our vehicles in for an unexpected maintenance issue. Everyone in the service department were very courteous. The se We recently had to take one of our vehicles in for an unexpected maintenance issue. Everyone in the service department were very courteous. The service advisor (Byron Jackson), was very professional, and kept us informed. He was able to get our vehicle repaired and back to us within 48 hours. From start to finish the experience was great! More

Bryson Cantrell is garbage. I wouldn’t recommend him as a service advisor to anyone. He is not honest and very nonchalant. Read my detail review in the review section on the dea I wouldn’t recommend him as a service advisor to anyone. He is not honest and very nonchalant. Read my detail review in the review section on the dealerships website. Chris Klbecka, Service Manager was very professional in clearing up the matter. More

Great experience. The JLR Buckhead team is always great at saving my valuable time. Thanks! The JLR Buckhead team is always great at saving my valuable time. Thanks! More

Damien always takes care of me. I enjoy working with him. The dealership inadvertently misplaced a part and he’s been helpful in addressing the issue. I enjoy working with him. The dealership inadvertently misplaced a part and he’s been helpful in addressing the issue. More

Great customer service, I have time with the service team, they were very helpful in my needs. team, they were very helpful in my needs. More

We loved our salesperson, Blessing, best. He was kind, professional, knowledgeable, and happy. The dealership is fortunate to have him. He was kind, professional, knowledgeable, and happy. The dealership is fortunate to have him. More

The service and result of my purchasing experience left me really unhappy. Prior to hiring an inspector to assess the automobile, I was quite pleased and happy. According to the inspector's report, which w me really unhappy. Prior to hiring an inspector to assess the automobile, I was quite pleased and happy. According to the inspector's report, which was made public, the engine was changed out for a junk yard engine. Despite my dissatisfaction with the situation, the car was returned. Since Hennessy Jaguar is a reputable brand, there ought to have been an inspection from their business before selling a car with inaccurate mileage and a modified engine. Before buying this automobile, this information was not given. The salesman should be ashamed of himself for using religious passages to support his lemon-selling strategy. More