Bill Jacobs Land Rover - Service Center

I haven't had a lot of interaction with the entire dealership only the Service Dept. I only deal with Joe he doesn't beat around the bush and he tells you what your car needs at that moment and what dealership only the Service Dept. I only deal with Joe he doesn't beat around the bush and he tells you what your car needs at that moment and what could hold off until later. More

My experience with the Land Rover Hinsdale Service Center has been nothing short of exceptional. It’s not often that you walk away from a dealership feeling listened to and cared for as a fellow human being, has been nothing short of exceptional. It’s not often that you walk away from a dealership feeling listened to and cared for as a fellow human being, but Jawad, my service provider, clearly has a huge heart and is an incredible service manager to work with. He was quick, timely, and considerate in his communication—I never felt left in the dark or confused throughout the process of having my car repaired. The estimate and work was laid out clearly and he made it easy to understand. And even though parts ordering added a slight delay to the timeline, I never felt out of the loop as he frequently updated me on the progress. Personally, Jawad is one of the kindest people I’ve had the privilege to interact with at a business. He took time to get to know me when I dropped my car off, and to my surprise when I picked up my car 5 weeks later, asked me about specific topics related to work and family that we had talked about before. His ability to listen and his caring heart was touching to me, especially contrasted to other dealerships I’ve worked with in the area. His hard work, kind spirit, and professionalism is unmatched, and is clearly reflective of the dealership’s leadership and values. I truly can’t speak more highly of Jawad and the team at Land Rover Hinsdale—thank you for working to create a positive culture for your customers! More

Excellent service department. Jawad, my service advisor was extremely communicative about my warranty issue, talked me through the whole thing, and got me into a loaner vehicle so Jawad, my service advisor was extremely communicative about my warranty issue, talked me through the whole thing, and got me into a loaner vehicle so I wasn’t out of a vehicle. My Defender was back to me in great working order and ahead of schedule. I can’t speak highly enough of the professionalism of Jawad and the whole service department. More

The service writer Jawad was very professional and helpful with setting the correct course of action. Great communication and explanation of service! helpful with setting the correct course of action. Great communication and explanation of service! More

Great dealer and Julio was excellent at customer service. Have bought at least 6 rovers from this dealer Have bought at least 6 rovers from this dealer More

I had my vehicle towed in with help from the service advisor and he got back to me right away that they were working on it. He updated me promptly and let me know parts needed to be ordered. Then he let advisor and he got back to me right away that they were working on it. He updated me promptly and let me know parts needed to be ordered. Then he let me know parts were in and being installed. All together he kept me informed as to the progress. More

Joe and his fellow workers bent over backwards to help me. I appreciated their friendly manner in meeting my needs. me. I appreciated their friendly manner in meeting my needs. More

Excellent service. I really like the text messaging of problem lists with transparent pricing information. Also, I like being able to pay on line before picking up my I really like the text messaging of problem lists with transparent pricing information. Also, I like being able to pay on line before picking up my vehicle. I worked with Joe in the Service Department. Always a pleasure. More

Excellent service I have been a customer for several years. Good communication Very nice people years. Good communication Very nice people More

They were very informative and paid attention to every detail of what I asked for to be done with my vehicle, so I give them a good rating and I would like to do business in the future detail of what I asked for to be done with my vehicle, so I give them a good rating and I would like to do business in the future More