Bill Jacobs Land Rover - Service Center

I recently bought a Range Rover Velar from Mike Ryan and couldn’t be happier with the whole experience. I love the car, and drove off the lot very confident in the use of ALL the features in it. And there couldn’t be happier with the whole experience. I love the car, and drove off the lot very confident in the use of ALL the features in it. And there are a lot! Mike took so much time and made sure I knew how to use all of them. Everyone is so friendly there. I will definitely be a repeat customer. More

I took my car to this dealership twice for service in the last two years and will never go back. Their oil changes are priced over $80 higher than Jaguar Orland Park. Their pricing was also not disclosed t last two years and will never go back. Their oil changes are priced over $80 higher than Jaguar Orland Park. Their pricing was also not disclosed to me online when the service was scheduled and they added other miscellaneous charges to their repair order without any explanations. Their service writer reached out to me via text while i was away while the service was performed, and yet my replies were not read for over an hour. I also tried to speak to a manager before I left and was told none were available. More

Jaguar XJ50 Bill Jabobs Land Rover serviced my 2016 Jaguar XJL immediately when other dealership would only give me 3 weeks out. They immediately ask me to stop Bill Jabobs Land Rover serviced my 2016 Jaguar XJL immediately when other dealership would only give me 3 weeks out. They immediately ask me to stop driving the car and it was towed into the dealership. There concern for me was important and there service was excellent. Based on this exceptional service, I leased a 2019 XJ50 the next week! Thank you for really caring about your customers. Kelvin Mclaurin More

WORST EVER The sales doesnt know how to handle upfront payment for the car. The whole service team stinks. They had my car for 1 full week giving me nonsense exc The sales doesnt know how to handle upfront payment for the car. The whole service team stinks. They had my car for 1 full week giving me nonsense excuses. My only work was oil change. Stupid people all round in the dealership. The fault codes were the same when they returned the car to me. I dont know if they even touched the car. Don't step in this dealership ever. More

DISSAPOINTED ON THE RANGE ROVER SERVICE AND CAR AS WELL I ALMOST GOT KILLED IN A CAR ACCIDENT BECAUSE THE WINDSHIELD WIPERS STOPED WORKING IN THE EXTREME HEAVY RAINY WEATHER. I WENT TO RANGE ROVER HINSDALE I ALMOST GOT KILLED IN A CAR ACCIDENT BECAUSE THE WINDSHIELD WIPERS STOPED WORKING IN THE EXTREME HEAVY RAINY WEATHER. I WENT TO RANGE ROVER HINSDALE , IL AND THEY WOULD CARE LESS. THEY SAID COME AFTER ONE WEEK AND A HALF AND GO RENT A CAR OUT OF YOUR PACKET AT ENTERPRISE. WHEN YOU BUY A CAR THEY WILL TELL YOU THAT IF SOMETHING GOES WRONG WITH YOUR CAR THEY WILL GIVE YOU A LOANER . WELL, THAT'S A COMPLETE LIE. WORST EXPERIENCE OF MY LIFE !!!!!! More

Best palce Best place to deal with. They can do what is needed. It is always nice enviorment , everybody is profesinal. Never had any issused with making the ap Best place to deal with. They can do what is needed. It is always nice enviorment , everybody is profesinal. Never had any issused with making the appoitment. More

Horrible experience with their service department. The coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointmen coolant level light was on indicating it was low and the tire warning light was on. I have a 7am appointment on Monday, and scheduled the appointment 5 days earlier. Drop the car off Sunday night so it is there on time. Wait all day Monday with no call. I call them at 7pm and leave a message. Call at 9am Tuesday morning and am told the car has not been looked at yet and cannot give me any info when it will be. I say that I had a Monday, 7am appt. and I'm told that is for them to do paperwork, not to fix the car. She will have the service advisor call me back. I call again at 1pm to check on the status. After being placed on hold, the man comes back asking if I'm calling about alternate transportation. I said I'm calling about the status of my car. He says it will be a few days. I tell him I will be there in 20 minutes to pick up my car. I arrive at the dealership and ask for my key and car. Joe comes out acting like nothing is wrong. First he says he called me on Monday, then he didn't get any of my messages. He will offer me a loaner car. I said no-give me my car back. Then he says what if he can get my car serviced faster? I say to him why aren't you doing that now. I walked out with my car. Will never go back. Too bad for them. We were considering purchasing a 2015 Range Rover at the end of the year. Probably will buy one and not from Bill Jacobs. Not under any circumstance. Poor service. I wish I could give them zero stars. One is too many. More