Jaguar Land Rover Minneapolis

Saving a Customer Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts a Jerome did a great job in what could have been a difficult situation. When the first solution did not fix the problem and there was cost of parts and labor incurred and then more parts on labor on the actual solution Jerome worked with me on the cost and we found an acceptable compromise. Had he not done that I would no longer be a customer. He was also very good about giving me updates everyday and being proactive in that communication. I did not have to call once to check status because he had already called me in the am and updated me. I have not always had that experience.. More

Front end work Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. Was able to get my vehicle in timely. Diagnosed the issues and were able to complete the work in the same day ahead of the time indicated. More

Not the service I expected This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service whe This is my first Range Rover. Prior to purchasing the RR I drove a Porsche and prior to that a Mercedes. I assumed that I would have equal service when buying a RR, but this is definitely not the case. My previous service was 100% top notch. I loved my previous dealers and sent MANY people in to buy from them. They greeted you before you even had the car turned off (whereas with Land Rover I had to go find someone both times I brought the car in). At Porsche/Mercedes they greeted you by name. They knew their clients and did anything they could to assure you felt like you bought more than just a car. The staff at Land Rover were “fine”. Nothing special. Did their job but that was about it someone needs to go to other luxury dealerships and see why it’s really supposed to be. So disappointed. The first thing I told my husband was that this service is night and day and I’ll most likely go back to a Porsche soon. More

Picking up a new car Its a real pleasure doing business with these people. Q Ballard is our sales person and he was ready for us, it was great. Ben Weaver does a great Its a real pleasure doing business with these people. Q Ballard is our sales person and he was ready for us, it was great. Ben Weaver does a great job, he knows the operation of these cars. We came back the next morning and he helped us again More

Experience at Jaguar/Land Rover Minneapolis The Sales Rep Cory Tengwall was really helpful throughout the process of purchasing of the car. He was really hands-on on helping us find the right ca The Sales Rep Cory Tengwall was really helpful throughout the process of purchasing of the car. He was really hands-on on helping us find the right car that the best match for us. Once the car arrived he was really helpful fast and accurate on what the next steps are to get the car in our hands as soon as possible. Overall the experience at Jaguar was really friendly and welcoming, and would definitely recommend it to others and in the future will do business with them if it permits. More

Amazing service even sometime without appointment Great business with them and helpful. They provide service immediately . Working with Theresa was great I hope I can suggest my friend to work with he Great business with them and helpful. They provide service immediately . Working with Theresa was great I hope I can suggest my friend to work with her. More

Service is always above and beyond excellent. Everyone was, as usual, wonderful to work with...Ryan, Jerome, Erlinda, Cornelius and Jerome who drives the shuttle, and the mechanics. All went beyon Everyone was, as usual, wonderful to work with...Ryan, Jerome, Erlinda, Cornelius and Jerome who drives the shuttle, and the mechanics. All went beyond even excellent! Can't say enough great things about the entire team of people I deal with at Jaguar Land Rover Minneapolis! They should all get raises! More

Kept us in the know Having our car services we were updated on the process at all times and when our vehicle would be ready to pick-up. We got in and out very fast, no wa Having our car services we were updated on the process at all times and when our vehicle would be ready to pick-up. We got in and out very fast, no waiting around for anything. More

quick,courteous Helpful to be informed/advised of things that needed to be done after dropping off vehicle. Henre' as usual was more than helpful. Good job by all.l Helpful to be informed/advised of things that needed to be done after dropping off vehicle. Henre' as usual was more than helpful. Good job by all.l More

Satisfied Customer Jason made our experience fun and pain free. He listened to our needs and wants and found us the best deal. Had everything ready for us when we arrive Jason made our experience fun and pain free. He listened to our needs and wants and found us the best deal. Had everything ready for us when we arrived to pick up our New Range Rover Evoque. He even introduced us to our service guy Ryan so when I need any services done I call him to get things scheduled. Above and beyond. Kirk & Kari More