Jaguar Land Rover Minneapolis

2002 XJ Sport wont start. Had to jump start from relay. 2002 XJ Sport would not start. Had to jump start from the relay(big fuse in the engine compartment). Explained to Jerome who is an excellent service g 2002 XJ Sport would not start. Had to jump start from the relay(big fuse in the engine compartment). Explained to Jerome who is an excellent service guy. After one day of diagnosis, Jerome called stating he needs authorization for a second diagnosis which would cost about 600 dollars. Either the mechanic know nothing about what he is doing or Jerome wanted to scam me. I don't know. For sure, if the mechanic could not find the issue with the first diagnosis, why would he find the issue with the second? And what if he could not find the issue with the second diagnosis, will Jerome charge me for a third diagnosis. Man...I thought Jaguar hires only the best mechanics, I doubted. Gonna have to find another way to fix the car or it will go to the Salvation Army with only around 100000 miles on it. Once again, the service is excellent but the mechanic is a no no. More

Friendly and helpful employees, great service! Service appointment easily made via email, automatic rental (at no charge) provided for, and they were ready for me with smiles on faces when I arrive Service appointment easily made via email, automatic rental (at no charge) provided for, and they were ready for me with smiles on faces when I arrived. They called me as soon as they found something outside of the typical maintenance (time for new tires, rear brakes will need replacement before my next regular check up) to see if I wanted them to do that work now. I couldn't ask for better service. More

50,000 miles service the best experience having my car serviced. was informed as of the progress and was updated of a specific issue [Mouse nest] that had to be taken care the best experience having my car serviced. was informed as of the progress and was updated of a specific issue [Mouse nest] that had to be taken care of. More

Geat service. Booked my Jaguar XKR in for annual service, and found it needed a new battery and rear tires as well. After phoning me to check, Steve organized thing Booked my Jaguar XKR in for annual service, and found it needed a new battery and rear tires as well. After phoning me to check, Steve organized things so that the vehicle was ready and waiting for me at the originally appointed time. Great job and service. Steve is a pleasure to work with. More

Service was excellent Service advisor Nick explained in detail what my schedule service entailed & how long the service scheduled should take. I decided to wait in the lobb Service advisor Nick explained in detail what my schedule service entailed & how long the service scheduled should take. I decided to wait in the lobby. I was very impressed when Floyd, the service manager walked over to me after the service was completed to discuss today's service & then discuss when my next service interval was needed. I feel well taken care of here , More

So Accommodating I love the service department! I can drive in without an appointment, and get service with a smile! Glad to know a nail in the tire can be fixed so I love the service department! I can drive in without an appointment, and get service with a smile! Glad to know a nail in the tire can be fixed so quickly and for such a reasonable price. Thank you More

1st time. Bought and old disco 2. Took it in for and inspection and diagnostic. Friendly informative and did exactly as asked. Excellent service and a comfor Bought and old disco 2. Took it in for and inspection and diagnostic. Friendly informative and did exactly as asked. Excellent service and a comfortable waiting area. More

HIGH-QUALITY SERVICE Nick is wonderful to work with in the Land Rover Service Department! He is attentive to every detail and truly cares about providing the best service Nick is wonderful to work with in the Land Rover Service Department! He is attentive to every detail and truly cares about providing the best service possible. More

Great experience Nick was really helpful and attentive when I was getting my Range Rover serviced. He was pleasant and I appreciated his candidness! Everything was p Nick was really helpful and attentive when I was getting my Range Rover serviced. He was pleasant and I appreciated his candidness! Everything was perfect! More

Follow-up could be better I took in my 2013 RRS for evaluation of a couple of minor issues before the warranty expires in <1000 miles. They were able to quickly provide the ans I took in my 2013 RRS for evaluation of a couple of minor issues before the warranty expires in <1000 miles. They were able to quickly provide the answers that I sought. For that I'm grateful. I noticed that my headlights are now staying on when I have the car in "auto" headlight mode. This previously meant that the lights would come on as dusk set in (or if I drove through a tunnel). I essential have daytime running lights now. When I first got the vehicle I was told that daytime running lamps is an optional feature. Furthermore it was suggested that I forgo that feature due to the cost of replacement lamps. I agreed. I called in to my service advisor to report this issue and didn't hear back. I called back the following day and he let me know that he'd received my call but was still too busy to return my call- 24hrs later. He told me that he didn't believe that their technician could have changed this setting on my lights, but that he'd check with the tech and would get back with me. We're quickly approaching 8 days later. Still no word. I shouldn't have to pay to have someone return the vehicle to it's previous setting. I'm hoping to have this resolved soon. More