When my car started acting up and the check engine light went on, I was nervous to continue to drive it so I drove to the nearest dealership to where I was in Ocala, Fl. I showed up with no appt. and Jake Davidson, asst. service manager, was so helpful and figured out a way to work my vehicle in to figure out what was going on with it and got my problem taken care of! He turned a very stressful situation into a great experience. I have never had a problem with my Jaguar until now and it's wonderful to know the dealership will ensure any issues are resolved and the customer is taken care of. Jake embodies the meaning of customer service and is an outstanding representative for Jaguar! Thank you!