Jaguar Land Rover Ocala

The service manager that I’ve known(11yrs) since he was service advisor in Tampa. Has always gone above and beyond my expectations when I have problems with my vehicle. Makes sure that I am accommodated wi service advisor in Tampa. Has always gone above and beyond my expectations when I have problems with my vehicle. Makes sure that I am accommodated with a loaner and thoroughly goes over any issues with my vehicle service. More

Darius was a great support and he presented himself in a great manner. He answered all of our questions and he displayed professional attitude at all times. great manner. He answered all of our questions and he displayed professional attitude at all times. More

Excellent customer service. The service manager went above and beyond to see to my issue. The service manager went above and beyond to see to my issue. More

They don't have time call you with an estimate. Emailed only after was told I would get a call. Email only when done. Was charged an extra 100. for using charge card. Did not tell be it was extra Emailed only after was told I would get a call. Email only when done. Was charged an extra 100. for using charge card. Did not tell be it was extra or I would of used debt or check. When the service guy handed me a paper to sign . I ask where is the price. It was not easy to see. I ask what the extra charge is. He didn't answer me. I say it would nice to know that before you can my card. He handed me my paper work and walked off to go get my car. He brought it around front and got out. Said if you have any questions call your service tech. The just walked off. More

The issue in the car must to take more than 2-3 times visits goes result the problem,and no car loan in most times,inconvenience so disappointed.advise to learn from BNW dealer. visits goes result the problem,and no car loan in most times,inconvenience so disappointed.advise to learn from BNW dealer. More

Seamless, once we agreed to price/terms. Zach went above and beyond with delivery. Matt , financing,made process easy. Zach went above and beyond with delivery. Matt , financing,made process easy. More

The customer service is always good! I like the service videos they send to you via text message when your car is being serviced to make you aware of any issues. Very informative! I like the service videos they send to you via text message when your car is being serviced to make you aware of any issues. Very informative! More

Friendly service. No pressure during the sale. A suggestion would be to disclose the small details. Our car was missing the original floor mats. No pressure during the sale. A suggestion would be to disclose the small details. Our car was missing the original floor mats. More

Service was completed in a reasonable amount of time for the quoted price. Only complication was scheduling. I wanted to obtain and estimate on cost and time prior to scheduling however with the Land Rove the quoted price. Only complication was scheduling. I wanted to obtain and estimate on cost and time prior to scheduling however with the Land Rover phone system it was difficult to get connected to a service advisor. It had to call 3 separate time before I was able to connect with an advisor. More

Our appointment time was scheduled for 9am for our annual service. Tire rotation, oil change. We requested a diagnostic on the heat issue. The appointment time took almost 5 hours. We live an hour away so th service. Tire rotation, oil change. We requested a diagnostic on the heat issue. The appointment time took almost 5 hours. We live an hour away so this took us from 8am to 4pm for service. Then, per usual, you get the entire packet of items that they say are wrong with your vehicle; the total for this came out to $17,000, mind you the car is 10 years old with >100,000 miles. Which is absolutely criminal. Especially since the night prior to my appointment at 7pm I received a call from the dealership asking to purchase my vehicle. So clearly there is something skewed. You want to purchase my 10 year old, 110,000 miles vehicle that is not worth $17,000? Or are your prices and diagnostics incorrect? We will be servicing the vehicle ourselves from now on. Whether or not it saves us money, it will save time and mental anguish. This is the reason people hate car dealerships. More