Jaguar Land Rover Seattle

Thank you to Alex, Olivia, and Wolfgang for making my car buying experience absolutely fantastic. From my initial contact with Alex to his diligent work to help me achieve my dream, to Olivia for making an a buying experience absolutely fantastic. From my initial contact with Alex to his diligent work to help me achieve my dream, to Olivia for making an awkward social distancing purchase, to Wolfgang who helped me get a few accessories and kept me updated the entire way to Sheena for arranging for a quick install of some new lugnuts. This team made sure I would always come back to Seattle to buy a Land Rover. More

Great experience! I had a great experience working with Sean at your dealership. He was knowledgeable, personable, efficient, and worked hard to close the deal with me I had a great experience working with Sean at your dealership. He was knowledgeable, personable, efficient, and worked hard to close the deal with me on the car of my dreams! Thanks so much. More

Winning The Land Rover Discovery is pretty sweet and the drive, a big YAS! What made this experience awesome is Sebastian. Sebastian is an advocate for both The Land Rover Discovery is pretty sweet and the drive, a big YAS! What made this experience awesome is Sebastian. Sebastian is an advocate for both his company and customer...the way it should be. As an experienced sales professional, I know what the selling/buying process entails and regardless of how much money you spend, buying or leasing a car is a big investment, period. Both parties want to walk away feeling like a winner. More

It was a great first time experience at the dealership. Very happy with our purchase and the staff. Sean responded to our Inquiry About the Acura fast! Very happy with our purchase and the staff. Sean responded to our Inquiry About the Acura fast! More

I had found a car that I was looking for on Cargurus around 11pm, went to the dealer website and requested a chat. Within minutes someone had gotten back to me to schedule a showing at noon the next day around 11pm, went to the dealer website and requested a chat. Within minutes someone had gotten back to me to schedule a showing at noon the next day. Due to COVID 19 restrictions, sales is by appointment only. I met with Tim who was amazing to work with, he had the car cleaned up, gassed up and ready for me before I even arrived. Then when I asked for the window sticker on a used car, although they didn’t have it he was able to find something online for me. He helped me through financing, we chatted about the stock and housing market. Super personable guy. If you ever need a car at this dealership, please go to Tim. He treats the customer as first priority and I would not be surprised if he was the manager. Prior to this car I have had multiple Lexus vehicles and they pride themselves on customer service. I’ve got to say, the dealership experience at Land Rover of Seattle was the best yet. Another thing I loved is that they can text you if you ask. Makes communication so much simpler for me. Shinee and Sally in service was amazing too. They’ll take care of you and keep you updated on everything. More

Everyone at the dealership went out of their way to help with the purchase. Even supplied a quick bite after a long day and two skipped meals. It was like being with friends. with the purchase. Even supplied a quick bite after a long day and two skipped meals. It was like being with friends. More

Too many promises, not enough follow through. Lacking. We had just bought a new XJ, and one of the add on body parts came loose. I called to see if I could bring it in and was told that it would be at leas We had just bought a new XJ, and one of the add on body parts came loose. I called to see if I could bring it in and was told that it would be at least two weeks (and this was under warranty). I looked under the bumper and saw that only three bolts and a screw held it on, with an adhesive strip on the upper part - and that was what had given way. So I took off the part, re-installed the bolts and drove down to the dealership thinking that it was just a bit of adhesive that needed to fix it. Shinee was my contact, and she looked it over, went into the shop and spoke to a tech. She came back and asked it I could come back tomorrow (Tuesday), around noon?, and said that she would call when it was ready to be re-installed. I cleared my Tuesday schedule and waited for the call. Tuesday, at 4:45 I called Shinee (she had not called) and had to leave a voice mail. I asked what the plan was and why hadn't she called? I was polite. Wednesday morning passed with no return call, so I called again at noon, and left another voice mail. By the end of the day, no return phone call (again). I called and left another voice mail Wednesday evening. (Do I really matter as a customer??) And on Thursday morning, I called and spoke with the receptionist who agreed to physically put a note in front of Shinee. That was at 8:30. She called me back, at around 10:30 and said that the part would be ready at 1:00 today. I agreed to the time, and again cleared my schedule for the 2 hour round trip (we live in Stanwood). I arrived and the part was ready. Half an hour later, my car was finished. The real problem was an expectation was set by Shinee, to have the part ready the next day. She failed to meet that expectation, and did not call to help me understand why. She did not return my voice messages until Thursday, 4 days after we spoke. Words mean things and should not be taken lightly, and this is the first time that I have been dissapointed in the customer care at this dealership. We had a prior Jag, and had always had excellent communications and experiences. That is why we bought a new car here: thinking that a standard of care existed. This experience insults the integrity of the long standing client relationship that this dealership had built with us. And it is unprofessional and disappointing. More

Great Experience Recently purchased a Land Rover Velar. Literally drove in to just put eyes on the vehicle vs web shopping and ending finding a good opportunity for a Recently purchased a Land Rover Velar. Literally drove in to just put eyes on the vehicle vs web shopping and ending finding a good opportunity for a very slightly used Velar (1600 miles). We did not drive there with intentions to purchase. But, Tim and BJ worked with us to learn about the Velar and worked out a good price (especially compared to new) on a Velar sitting on the lot. No complaints and would recommend this dealership to others! More

Sean Yousefian, Great Sales Associate Great experience in buying a used car from Sean Yousefian! I greatly appreciated his approach and expertise. He was very helpful in me choosing my c Great experience in buying a used car from Sean Yousefian! I greatly appreciated his approach and expertise. He was very helpful in me choosing my car. Thanks Sean! More

Alexander Lake along with GM Dmitri Mordekhov made this such a smooth experience all the way around. I had to drive an hour to get there and they didn’t waste a moment taking care of everything I needed. such a smooth experience all the way around. I had to drive an hour to get there and they didn’t waste a moment taking care of everything I needed. More