Jaguar Land Rover Spokane

We have had good service experiences in the past, but our recent visit did not meet our expectations. We drove 6 hrs from out of state for our scheduled appt, which consisted of two open recalls and new brak recent visit did not meet our expectations. We drove 6 hrs from out of state for our scheduled appt, which consisted of two open recalls and new brake pads for our 2023 Range Rover. The dealership was aware of the work we needed done. I even called to confirm the warning on the dash was for worn brake pads. We stayed in Spokane overnight, and arrived earlier than our 8:30 appt. At check-in, we were told our car would be ready early afternoon. We hadn’t heard anything by 3:30, so my husband went to the dealership to wait… assuming our car had to be close to finished. He waited two hours, and when our car was returned at 5:30, he was told they didn’t fix the brakes because they didn’t have the parts. Our receipt shows that we denied brake service, which my husband disputed at the dealershiip. He was told that was the only way to handle it in the service software. So we drove away with our brake pad warning light still on and our car unwashed. Now we will need to find a local service option to get our brakes repaired, as we can’t make another two night trip anytime soon. More

Great staff and very knowledgeable about every question I had about my 2018 LR Discovery. Highly recommend! had about my 2018 LR Discovery. Highly recommend! More

I had a very good experience. This is the 3rd vehicle I have purchased from this dealership. All new. My salesperson Ke'Andre Fluker was great to work with. Very helpful and This is the 3rd vehicle I have purchased from this dealership. All new. My salesperson Ke'Andre Fluker was great to work with. Very helpful and answered my questions. More

Had appointment for 2 months. Dropped car at 8:00 am back to pick up car at 5:30 pm. Did not resolve any concerns. Had car entire day no work performed. Absolutely disappointed. S Dropped car at 8:00 am back to pick up car at 5:30 pm. Did not resolve any concerns. Had car entire day no work performed. Absolutely disappointed. Second attempt to resolve same issue. No resolution. Total waste of time. Why have an appointment if no one will touch the car. Headed to Bellevue where i purchased the car. More

Amazing customer service! I love the attention to detail when it came to the inspection on my vehicle. I love the attention to detail when it came to the inspection on my vehicle. More

Waiting while my car was being worked on. Staff was very friendly and entertaining. Always like coming here. Staff was very friendly and entertaining. Always like coming here. More

For some reason, we could never get good communication from Jaguar. Multiple times I had to go down to the dealership because I couldn't get a call back on our service appointment. They saw our Volvo and from Jaguar. Multiple times I had to go down to the dealership because I couldn't get a call back on our service appointment. They saw our Volvo and then didn't tell us if they had ordered the part, when to come in, and they didn't answer phone calls or email. Really disappointed with the level of service and professionalism. When they replaced a part in our seat, they left the stuffing showing so you could tell everything had been pulled out. More

No Jag but service for my Volvo. Very glad to find this service. No problems or complaints but only been in twice now. Both times were good. Very comfortable waiting area. Location i Very glad to find this service. No problems or complaints but only been in twice now. Both times were good. Very comfortable waiting area. Location is convenient for walking downtown. More

Great customer service, Paul was my advisor and all I can say is that he was great. say is that he was great. More