Jaguar Land Rover of Chantilly

My service advisor James Manikath was very professional and courteous throughout the entire process. He kept me informed on the status during my visit for service. and courteous throughout the entire process. He kept me informed on the status during my visit for service. More

I totally realize it’s not the dealership’s problem that my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyon my tire took a few days to be delivered. However, I do think it’s unacceptable that there was not a loaner car available. I see no reason why anyone should be allowed to keep the loaner for ten days. More

We have purchased 5 cars from this dealership in the past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication past 7 years . The service department was horrible this time not happy at all. No updates on my car unless I CALLED unacceptable . Communication is key and it is not there . You need to take notes from other dealers , our daughters Volvo for example she took it in and had texts the whole process . We have spent close to 800 K with this dealership I would expect MUCH better treatment for a client that has been a loyal purchaser of high end cars . Very disappointed. More

Exceptional help from Manikath and attention to detail. Thank you so much for prompt and accurately communicating with me. Thank you so much for prompt and accurately communicating with me. More

Not impressed with the process of buying my vehicle from here recently. Got "sold" but not with any level of service. It's been more than 72 hours since I called the used car manager. The sales guy also here recently. Got "sold" but not with any level of service. It's been more than 72 hours since I called the used car manager. The sales guy also has disappeared and I was disappointed with his attention to my purchase. It wasn't horrible but I wouldn't recommend to my friends or family. More

Excellent customer service and a very pleasant and professional customer care experienced representative that provided outstanding customer service professional customer care experienced representative that provided outstanding customer service More

We had the pleasure yesterday 8-2-2024 of working with Roy at Chantilly and I am thrilled to share our outstanding experience. From the moment we arrived at the place. He was actually at the door waiting Roy at Chantilly and I am thrilled to share our outstanding experience. From the moment we arrived at the place. He was actually at the door waiting on Us. From the moment we stepped into the showroom, demonstrated a level of professionalism and dedication to us despite our ethnicity. There were two guys we met in the front that totally ignored us. What impressed me most was his genuine interest in understanding our needs and preferences. He took the time to listen carefully, ask insightful questions, and guide us through the various options available. His deep knowledge of the vehicles and their features was evident, and he patiently explained everything, ensuring we felt confident and informed throughout the process. And Kudos to Chris the finance guy. He was super helpful. More

Excellent dealer with excellent service. I would high recommend the salesperson and manager to any other person I know. I would high recommend the salesperson and manager to any other person I know. More

Great service and great dealership! Ask for James and you will be in good hands. Ask for James and you will be in good hands. More

Good customer service. Step by step informations and instructions. Ana was great service advisor . Thanks for helping Step by step informations and instructions. Ana was great service advisor . Thanks for helping More