Jaguar Land Rover of Chantilly

Much Recommended Dealership One of the very few dealership that comes with a problem solving attitude, they made us feel like a truly valued customer. We are new in US and were s One of the very few dealership that comes with a problem solving attitude, they made us feel like a truly valued customer. We are new in US and were struggling to get a car, however fortunately we came across Mr David Haan and Mr. Drake who made it very memorable experience for us thank you Rina Jha More

When trying to make and offer on a $50,000.00 XKR through my Canadian Dealer we received no call backs after they were promised we would. Sunny and Richard were completely disinterested in negotiating or eve my Canadian Dealer we received no call backs after they were promised we would. Sunny and Richard were completely disinterested in negotiating or even dealing with us. I have purchased many cars through my dealer and neither of us have ever been treated with such disrespect and dismissal. After not receiving call backs from Richard, when leaving messages that we would like to make offer. Out of frustration my dealer called and asked for the general manager so we could get an offer in. He was directed to a gentleman named Sunny who turned out to be a sales person not the general manager, we later learned. Sonny promised to call us back to discuss and offer and never did. We felt completely confused but also lied to. We were directed to a sales person when asking for the GM, the sales person never declared he was not the GM and promised to call us back and never did. The experience was so bad in fact that my dealer told me he had a bad feeling about the dealer ship based on the way Richard and then Sunny were conducting themselves. it was completely unprofessional and something we had never experienced with legitimate dealerships. My dealer's discomfort caused me to search for and read reviews about this dealer ship and I discovered that Sunny in particular seems to have misrepresented the truth to others as well. We are trying to buy the car sight unseen and ship it out of state, so trust and truth are imperative. I have seen where others were told the used car they were interested in or even purchased from this dealer was in great shape only to discover it had been in a collision and damaged. I only buy from dealerships that represent the manufacturer of the car I am seeking, hoping that the ethics of the brand will be represented at the deanship. This experience and those of others at this dealership make me seriously question this logic. I will be contacting Jaguar USA and asking if this is how they wish their brand represented even when dealing on a relatively inexpensive pre-owned Jaguar at one of their dealerships. More

I have bought several vehicles from this dealer over the past several years and everyone from sales to service has treated me great. When an issue has arrived they have always done what is reasonable to tak past several years and everyone from sales to service has treated me great. When an issue has arrived they have always done what is reasonable to take care of my needs. More

They were initially easy to interact with but eventually when it came time to ship the car long distance and take my trade-in, they were less able to provide quality customer service. From poor communicatio when it came time to ship the car long distance and take my trade-in, they were less able to provide quality customer service. From poor communication skills about delivery scheduling and the car arriving without temporary plates and with the temporary registration being the WRONG NAME, I can't drive legally even drive the car! Very disappointing. All attempts to remedy the situation have gone unanswered thus far. More

I recently purchased a new vehicle from this dealership. My salesman was Sean Z. Sean is a friendly and outgoing salesman. The vehicle I desired was not available at the dealership, but Sean's sales manag My salesman was Sean Z. Sean is a friendly and outgoing salesman. The vehicle I desired was not available at the dealership, but Sean's sales manager tracked one down for me at another dealership in the midwest. The problem I experienced with the sales department was a failure to communicate the status of the vehicle as it was being shipped. Nobody at the dealership could tell me when the vehicle left its point of origin or how close it was to being delivered to the dealership. Sean was not even able to tell me where the vehicle was being shipped from. I was able to discover where the vehicle came from after I saw the window sticker when it finally arrived. The sales staff does not make one feel welcome. While the front desk employee was courteous, she was also curt and non-engaing. When I visited, she seemed more interested in her cell phone than customer service. The other sales staff glowered at me and did not look happy to be there. This sullen attitude was pervasive throughout the main sales area. The finance process was uneventful. The vehicle was clean and fully fueled when I departed. I was glad to leave and will probably not purchase another vehicle from this dealership. In the future, I will use the Tysons Corner/Vienna dealership where I have had numerous pleasant experiences in the past with multiple previous purchases. After my first servicing, I will write another review. I am hopeful that the service department can make up for what was an overall unpleasant buying experience. Hopefully, your experience will be better than mine. More

I was very impressed with the efficiency that this business runs with. I had my price, car, and paperwork all ready and out the door in under 3 hours and that on a saturday. My time wasn't wasted on business runs with. I had my price, car, and paperwork all ready and out the door in under 3 hours and that on a saturday. My time wasn't wasted on useless haggling, I mean C'mon this is 2012, people have an array of resources on hand to get information from. I truly appreciated the respect that was given with keeping this mind. I had to make some minor adjustments and they satisfied my price venue. More

Cant think of anything to really complain about! I had a good time and love love love my car. I mean it takes some serious gas, but hey, I don't think the dealership can do anything about that. so in all good time and love love love my car. I mean it takes some serious gas, but hey, I don't think the dealership can do anything about that. so in all i love it! Oh, the service department has to be the best in the world! More

I was just there last week. I wasted a week of my life dealing with these people. I was searching online for a 2010 Subaru WRX and found that they had one in their pre-owned inventory. The pictures looked dealing with these people. I was searching online for a 2010 Subaru WRX and found that they had one in their pre-owned inventory. The pictures looked great and the price was in my price range so I made an appointment to go see the car and talk to a salesman. Oh man... everything was just wrong. Aftermarket parts everywhere (even the logo was missing), numerous rock chips/rust on the hood (couldn't see in the picture because of the angle), side of one of the tires bulging out, and get this... NO CATALYTIC CONVERTER. I could have bought that car and then turned around and sued them for selling me a car that wouldn't pass emissions. Ah, but that is not all. When I first went in they stated that their new discounted price was $22,995. That car is NOT worth 22,995. I tried to bargain with them (this was before I knew about the catalytic converter) and got $22,500. Then I said I would think about it and the next day the salesperson calls and tells me $21,700. So I went in to talk to them to see if I could maybe get the manager to come down. They then said $21,300 without the paint job or any touch up. I said okay thats fair let me go home and do a little research on the paint and what not. THEN the very next day I get a call from the salesperson saying that the price is no longer $21,300 it has GONE UP back to $21,700. Not only did the price go up but they also said that it doesn't matter if I bought the car or not because they could go sell it at an auction anyways. Furious, I went to the dealership so I could get an explanation of how their business is run. You tell me a price and then the next day the price goes up? So when I went to talk to the manager about the price going up, he tells me the car has no catalytic converter so for them to replace that the price is now $22,500. WHAT? The day before it was $21,300. Then the morning after it went to $21,700. Then in the afternoon it went to $22,500??? Why don't you just sell it for $50,000 while you're at it. What a horrible experience. Thank you, you rude and pretentious people at Land Rover of Chantilly for dissuading me from buying that car. More