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Jaguar Land Rover of Chantilly
Chantilly, VA
344 Reviews
We are very proud of our brand new, state of the art facility serving Northern Virginia with impeccable customer service. Our satisfied customers hail not only from Chantilly, but our nearby neighborhoods of Centreville, Ashburn, Aldie, Fairfax, Fairfax City, Loudoun County, Haymarket, Dulles, Middleburg, Sterling, Gainesville, and Manassas. We've also established a reputation for excellent customer service in suburbs well beyond our local area; just ask from of our customers from Charlottesville, Richmond, Rockville, Bethesda, Arlington, Alexandria, Springfield, or Reston about their experience here and you'll hear glowing reviews. Our staff, trained in product knowledge, are subject matter experts in new Jaguar sales, used Jaguar sales, Jaguar service, Jaguar parts, and financing & leasing. Yet one component that leads us to hire them can never be taught: customer courtesy.
When we find your perfect vehicle, we'll make sure you're completely satisfied with your purchase arrangements. How? By informing you of all our promotional offers, low rate financing, lease specials, discount pricing, and other means to make yours a "no- hassle" deal. Plus, these are on top of all Jaguar rebates and incentives, and our everyday Rosenthal incentives. Combined, we're confident you'll find us offering one of the best deal, price, lease, and trade-ins values in the area.
We invite you to schedule your service with us too. We offer all factory Jaguar recommended services, and warranty repairs, using of course, all factory Jaguar parts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 344 reviews
January 30, 2024
No major issues, our sales person Ricky was great. I would however recommend that the finance office review their procedures for processing bank issued checks (not a personal check) and requiring a "h I would however recommend that the finance office review their procedures for processing bank issued checks (not a personal check) and requiring a "hold contract" until check clears, this requires the customer to complete a finance application which results in an additional hard credit check, which may affect the customer's credit. Not acceptable regardless of the dealership policy. More
by eliflaus761
Employees Worked With
January 17, 2024
Another exceptional example of superb service. Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/ti Tom did a super job of first mitigating my problem by telephone and then solving it when I brought the car in. Got an appointment at the date/time that was convenient for me. Manager checked on how it all was going and provided personal feedback. As a customer for about 20 years, I continue to be totally satisfied. More
by lrryschneider
January 13, 2024
Long time customer. I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly I've been a customer for 6 years and the the service center experience gets better with every visit. Service is top-notch. Jobs are completed quickly or before the quoted amount of time. Facilities are pristine. I'm a regular customer of James Manikath; I could not recommend a better service representative. He's extremely informative and a consummate professional. I highly recommend this service center and dealership. More
by dagreen07
January 09, 2024
It was pleasure to deal with them they took care about the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am the customer and i want to special thanks to james at the customer service he was very responsible and let me try the car before he release it and am thankful to him and looking forward to to deal with in the next service thanks james More
by emademad1160
Employees Worked With
December 20, 2023
Ana is very professional and courteous along with being knowledgeable about the services needed for my car knowledgeable about the services needed for my car More
by georgeafaulk
Employees Worked With
December 06, 2023
Preface: NEVER bought a car from this dealership, have only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the only used service. Recently needed new tires and bought my own elsewhere and shipped them to dealership. No miss no fuss. No upselling because BJ the service advisor is honest and awesome. Only paid for install and alignment. Done in one day. BJ gets 105 stars. I was supposed to have a loaner and the loaner outfit, EVPM, admitted that even though BJ did his part to reserve a car for me, they screwed up and didn’t reserve one. I live a long way away from the dealership but BJ innovated and worked out transportation. The loaner people SUCK, but BJ, as usual, saved the day More
by Screen. Name.
Employees Worked With
BJ Alger
November 07, 2023
Excellent customer service from William Norrel. Ensured that everything was done I. A timely manner and I was kept informed Ensured that everything was done I. A timely manner and I was kept informed More
by chandana.kularatne
Employees Worked With
