Jaguar Land Rover of Freeport

The service is beyond terrible. Had a $4500 coolant leak fixed they put in a known defective part just to have it fail a few months later. They now want $3000 just to diagnose the p Had a $4500 coolant leak fixed they put in a known defective part just to have it fail a few months later. They now want $3000 just to diagnose the possible 30000 engine damage their last failed repair caused and refuse to fix. In addition, they sold us an extended warrantee that the service department makes sure denies every claim. this place is blatantly dishonest. This was our 4th Range Rover, and it will be our last. The way this service department treats its customers is criminal. Avoid Land Rover of Freeport like the plague. More

I'm sharing this experience hoping Land Rover Freeport management will address significant service issues: Following routine service on my 2024 Range Rover Sport, I discovered my $400 specialty wheel l management will address significant service issues: Following routine service on my 2024 Range Rover Sport, I discovered my $400 specialty wheel lock key was missing from its storage location in the trunk. Upon returning to the dealership, the technician acknowledged this occasionally happens during busy service periods and that he had my key. Unfortunately, he produced a key belonging to a different customer, and mine could not be located. While the service manager initially agreed to replace the wheel lock set, Service Advisor Sheena Aviles questioned this decision. What followed was a concerning series of conflicting statements—from claims that I must have misplaced the key elsewhere, to assertions that video footage showed the technician returning it (though no footage was produced when requested), to statements contradicting what the technician had told me directly. The issue isn't just the lost key—mistakes happen. The concerning part was the reluctance to stand behind the service commitment, the contradictory explanations, and the adversarial rather than customer-focused approach to resolution. I hope management will review this incident and consider how their service department handles similar situations in the future. More

Wife made a deal on a car. It was a “swap” From another dealer, and this subject to availability. We heard nothing for days. After 3 days, they claimed they couldn’t get the It was a “swap” From another dealer, and this subject to availability. We heard nothing for days. After 3 days, they claimed they couldn’t get the car. They had taken money and ran my wife’s credit at this point ( required so you feel trapped) Then they presented backup cars, which were 3% more expensive, yet $300 more a month a lease, clearly reflecting a much smaller ( or non-existent) discount compared to the original deal. It’s all bait and switch and games. Go buy a car where people are honest. More

If i can give this dealership a 0 i will. . they actually quoted me a diagnostic fee of 800.00.. just to check my car then pay full price for whatever the issue is.. i think thats a bit extrem . they actually quoted me a diagnostic fee of 800.00.. just to check my car then pay full price for whatever the issue is.. i think thats a bit extreme. After i asked why was the fee that much, i was told that they are a private company and fees went up as of 2024. the customer service sucks.. now i will have to travel 14 miles just to go to new hyde park dealership. Tbh i think amanda the service rep was having a bad day.. who knows! More

worst experience ever never again will I purchase or lease from this dealership ever again. typical bait and switch all lies. don't recommend anyone to work with this place ever again. lease from this dealership ever again. typical bait and switch all lies. don't recommend anyone to work with this place ever again. More

I would give zero stars if I could. . Bought a tire policy that promised to replace no matter what. Spent 2k dollars and have now had to spend 3k on 3 new tires and a rim in 2 years.. Cr . Bought a tire policy that promised to replace no matter what. Spent 2k dollars and have now had to spend 3k on 3 new tires and a rim in 2 years.. Craig and Eddie the service managers are the slimiest smile to your face and say fu on the way out the door people I've ever dealt with.. Wouldn't take my business there if they were the last dealers on earth.. One more year and it's fu to the mother fakers More

Bought my truck at jaguar land rover of freeport. My Salesman was Joe Gomaz. He was extremely outstanding from the getgo. Made my buying experience very nice and smooth. I highly recommend Joe and j My Salesman was Joe Gomaz. He was extremely outstanding from the getgo. Made my buying experience very nice and smooth. I highly recommend Joe and jaguar land rover of Freeport for your vehicle purchase!!! More

Unprofessionalism at its best. Booked the service appointment for Friday, November 26 for Oil Change back in September. Got the appointment confirmation in email. Its about 1 hour drive from my house appointment for Friday, November 26 for Oil Change back in September. Got the appointment confirmation in email. Its about 1 hour drive from my house and when I got to the Jaguar Land Rover of Freeport service department, they were CLOSED. Yes, they were closed on the day they made my service appointment. How unprofessional someone can be to schedule service appointment on day service department is closed (Black Friday) and noone to inform me of this. I picked this dealer because of good ratings on this site but obviously ratings here are VERY misleading. More

What can I say? I have been lucky this year to have had two wonderful car buying experiences in probably the worst car buying era of my lifetime. The experience my wife and I had a Freeport Jaguar was simp two wonderful car buying experiences in probably the worst car buying era of my lifetime. The experience my wife and I had a Freeport Jaguar was simply phenomenal. Our salesman Ken Weitz was great. He was very knowledgeable, engaging, and patient. My wife has not purchased a new car in 15 years mainly due to the fact that she loved her old car so much, and Ken could not have made her feel more at ease. The business (finance) manager Peter was also very friendly and not at all pushy. I would absolutely purchase another car from them again without hesitation. I would be remis if I failed to mention Henry, the Encore specialist who spent time with my wife and I going over all of the new creature comforts of her care. My wife loves her new F-Pace and the experience at the dealership played a huge role in that. Thank you all again. More

I brought my car in for a cracked windshield and unfortunately the replacement is back ordered . Donna in service dept provided me with a car for 30 days , keep me in the loop, checked on delivery a unfortunately the replacement is back ordered . Donna in service dept provided me with a car for 30 days , keep me in the loop, checked on delivery and once installed delivered my car to my home and picked up the loaner . I have been driving for 50 plus years so I have dealt with numerous service dept. and Jaguar Land Rover Freeport is unique in their appreciation for customers and providing excellent service . More