Jaguar Land Rover of Freeport

New Jaguar Lease The entire experience was professional. We arrived at 11 am, the scheduled time and all the paperwork was in order which was excellent. The salesper The entire experience was professional. We arrived at 11 am, the scheduled time and all the paperwork was in order which was excellent. The salesperson, Ben Katz, was knowledgeable and answered all my questions and explained operation of the car in a timely and efficient manner. More

Robert who delovered our car was wonderful!!!! Robert at Freeport Jaguar was fantastic to work with. He was friendly, and generous with his time. We were treated professionally, and the proces Robert at Freeport Jaguar was fantastic to work with. He was friendly, and generous with his time. We were treated professionally, and the process was smooth. Nuf Said! More

I am highly satisfied with the Jaguar lease. My leasing consultant was Benjamin Katz, who understood right away what I was looking for over the phone and I had the car within two days. The Polari My leasing consultant was Benjamin Katz, who understood right away what I was looking for over the phone and I had the car within two days. The Polaris White Jaguar XE has all the features I was looking for: AWD Prestige, Light Oyster Interior leather seating, 380W Meridian sound system, to mention only a few. Highly professional, fully knowledgeable, extremely helpful in answering questions of any type and friendly: these are only a few of the compliments through which I would like to thank Benjamin Katz and Jaguar Freeport. More

Quick and very courteous service I was able to get an appointment at a convenient time and thought I needed a loaner but they Completed service faster than I anticipated And on th I was able to get an appointment at a convenient time and thought I needed a loaner but they Completed service faster than I anticipated And on the road More

Extremely satisfied customer. I had a great experience leasing a car from your company, My sales person Robert Iglesias, was very knowledgeable, courteous and professional. Took I had a great experience leasing a car from your company, My sales person Robert Iglesias, was very knowledgeable, courteous and professional. Took the time to find out what I wanted, found something similar, allowed my wife and I to take it for a test drive within five minutes of driving I shook Roberts hand and told him I want it. We went back to the shop sign the papers Saturday night at 5:15 PM and And my car was ready Tuesday for pick up. I was so pleased with my visit and lease that I offered to take Robert, Don and Steve out to dinner next week I've never done that before, but that's an indication of how happy the experience was at your dealership. More

Excellent service Service great, Craig knowledgeable, Qicck easy service based on this I would lease another Jaguar met with Ben sales person and he knew everything I Service great, Craig knowledgeable, Qicck easy service based on this I would lease another Jaguar met with Ben sales person and he knew everything I needed to know about leasing in the future More

I purchased a Used 2009 XF from Lou on (11/16/12). Delivery of my car was delayed, so Lou bought me two rap cd's (of all things). Then he kindly openend them before he gave them to me so that he can Delivery of my car was delayed, so Lou bought me two rap cd's (of all things). Then he kindly openend them before he gave them to me so that he can upload them to his laptop. Very tasteless. Upon signing my contract the dealership attempted to include in my contract a $12.50 fee for tire disposal because as a certified car they had to replace my tires. Naturally I refused to pay for it. (I should have walked away then) Lou printed me a copy of all of the features on the car which included a heated steering wheel. Needless to say the car did not have this feature. I called Lou (11/20/12) and informed him of this and he initially denied telling me that the car had this feature. After I told him that I had proof of this in writing he then admitted to the mistake. I asked him how I could be compensated for this option not being available and he said Steve(MGR) was out of the office all day and he was awaiting a response. The next day Lou sends me a text message (11/21/12) saying that Steve is going to speak with the owner but he's already taken off for the holiday... and I should give him until Monday. Of course I did not receive a response the entire week. Finally 11/30/12 I called the dealership to find out what is going on. Lou asks me what did I want him to do and I told him that I wanted him to make the situation right. Lou then began to tell me that I have not been cooperative the entire time and he had enough of me.... He was extremely rude on the phone with me and stated there was nothing more he could do. I asked to speak with Steve and he said Steve was too busy to talk to me today because it was the end of the month and I would have to call back on Monday. Lou has little to know product knowledge and his lack of it combined with terrible customer service made my buying experience an absoulute nightmare!!! Stay away from this dealership! I also filed a complaing with Jaguar USA More