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Jaguar Land Rover of West Columbia

Clarksville, MD

Overview
Employees
Reviews
Vehicles
4.7
332 Reviews
Visit Jaguar Land Rover of West Columbia today, where nobody beats a Jim Coleman deal! We have a huge selection of Land Rover vehicles including LR4, Range Rover, Range Rover Evoque, and Range Rover Sport. If you are looking for a pre-owned vehicle, then you have come to the right place. We have a wide selection of pre-owned vehicles all of which have the high level of quality that you should expect from us. If you are looking for Jaguar and Land Rover parts or service, then we can help you out there too. We have been operating in Clarksville for over 14 years, and we vow to always treat our customers as honored guests in our showroom. We serve all the surrounding areas including Ellicott City, Baltimore, Silver Spring, and Columbia.
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12500 New Car Drive

Clarksville, MD

21029

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Showing 332 reviews

April 07, 2024

Everything was explained well, and I was comfortable waiting there while further unanticipated work was done More

by K3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Matthews
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your 5* review for Tom, he is one of the best!

Helpful
April 05, 2024

Tom provided excellent service and took care of me. Thank you for the great loaner while my care was serviced. More

by CD Edwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in Service Department
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Apr 13, 2024 -

Jaguar Land Rover of West Columbia responded

Hi Mr. Edwards, we are happy to have you and appreciate your review of Tom!

Helpful
April 03, 2024

The service provided was swift and efficient. The communication was constant and welcomed. The timing of everything was perfect. More

by PROBINSON7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Engle
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your stellar review of Mike, and will share your feedback with him!

Helpful
April 03, 2024

Terrible experience and customer service personnel. Please don’t contact me again. Thank you. Joy More

by JDAVIS320
Service Price Transparency
Workmanship
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Recommend Dealer
No
Employees Worked With
Aria Teherani
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Joy, we are so sorry to hear of your experience with us, please call us at 443-828-1622 so we can find a resolution.

Helpful
April 03, 2024

There’s been a big change in customer service for the better. I was very pleased with my experience this time. More

by jessicamaile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these. I worked with service
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

We are happy you can feel the shift, and thank you for your amazing review of our service team!

Helpful
April 01, 2024

Fantastic experience working with Land Rover West Columbia. Arnold was extremely helpful - he went above and beyond to make the buying and trade-in experience pleasant. More

by APSPAGNOLI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simone Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arnold
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Apr 02, 2024 -

Jaguar Land Rover of West Columbia responded

We appreciate your feedback on the experience you had with our business, and thank you for your business.

Helpful
March 31, 2024

This was my first time at Range Rover of West Columbia. Everyone we dealt with was so friendly and courteous...Mike was amazing. More

by LS12603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike and Tom
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Apr 04, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for coming in and complimenting our service staff, we hope to have made another loyal customer!

Helpful
March 29, 2024

While I experienced some “bumps” during the buying process, the dealership worked hard to make things “right” and live up to the reputation of their dealership and the brands they represent. In partic More

by dougcomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnold, Tom, and Francis
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Mar 29, 2024 -

Jaguar Land Rover of West Columbia responded

We are truly sorry about the experience you had with us, and are currently working on the concerns you raised on your vehicle. Please call me directly at 443-828-1622 to discuss how we can make this right

Helpful
March 28, 2024

Easy to work with and very responsive. They also offered a loyalty discount because we’d bought other Jags and Range Rovers in the past More

by BETH_MCD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
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Mar 29, 2024 -

Jaguar Land Rover of West Columbia responded

Thank you for this amazing review, we are glad to have been of service

Helpful
March 25, 2024

Their customer service was very polite and called and emailed me before the appt . They were fast to do the oil change and recall item. More

by MANDAJANE61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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