Where do I begin?
My husband and I were interested in a vehicle at this dealership. On Wednesday 10/19, my husband called to inquire if the car wa
Where do I begin?
My husband and I were interested in a vehicle at this dealership. On Wednesday 10/19, my husband called to inquire if the car was still there/available, and also what the out-the-door price would be. Initially, we were told over the phone by Nick D. the entire price (including all fees) was the price we were seeing online. My husband asked several times “Are you sure that is the correct price?” to which the answer was always yes. Ultimately, we received an email shortly after saying “My apologies, I have been here less than 30 days and was unsure of the actual price of the vehicle. The out the door cost will be higher”. Either way, my husband and I were still interested in the vehicle and made our way from Virginia to Maryland to see it.
We saw the vehicle that evening, test drove it, and talked numbers with a salesperson by the name of Arnold. Since it was getting late and they were about to close (also had our 3 month old daughter with us and needed to head home), we asked them to please send over a credit application that we could fill out the next day and send back to them online.
The following morning we received and filled out the credit app, and promptly sent it back to them. Thursday and Friday (10/20-10/21) we continued to go back and forth with the financing numbers/monthly payment and finally came to an agreement with Aaron (finance manager). Since we live about an hour and a half away and both work under the week, we agreed to come on Saturday to get the vehicle and sign paperwork. The finance manager said there would be no issue holding the vehicle, and my husband even offered to pay a deposit as well.
As we were leaving Saturday to make our way to Maryland (and make sure we would make it with plenty of time to spare before they close), we texted our salesperson Arnold to say we were on our way, to which we received the response was “I'm going honest with you,
there's a customer here buy truck right now.”
We promptly called the General sales manager Chad to see what was going on as we were in disbelief that they were selling the vehicle we already agreed to pick up that day. Essentially he was of little help. He said he would look into the matter, quoted “Murphy’s law” regarding the sales team, however never called us back.
It is BEYOND ridiculous and disrespectful that we went to so much effort to visit the dealership, fill out a credit application, HAVE OUR CREDIT RAN and have an approval, agree on the deal just to have the car sold essentially from underneath us. We were not even given the courtesy of a phone call to let us know someone else was looking at the car even though so many people from the sales team knew of our pending deal.
This is a disgusting way of doing business, especially from a JLR dealership. I would’ve expected this kind of shady behavior from something like Facebook marketplace or Craigslist, but not a “luxury” dealership.