Jaguar Land Rover of West Columbia

From beginning to end, I received pure professionalism from each Jaguar representative. Before considering Columbia Jaguar location, I check the customer service reviews which was a 4.6 percent on Google. from each Jaguar representative. Before considering Columbia Jaguar location, I check the customer service reviews which was a 4.6 percent on Google. I then put in a questionnaire for a possible buy. I was notified within the hour via email and text from Arnold. I set an appointment for the next day and was greeted by Arnold at the front door. He was very professional and he listened to all of my request. Arnold sold me a 2024 Jaguar F Pace and brought it to my house the next day and gave me and my son a tutorial on how to use the car. Arnold surpassed all expectations. He has the best customer service skills I have witnessed thus far. Great job, Columbia Jaguar. I will definitely refer your dealership to everyone I know. Keep up the great work! Your hard work has and will continue to pay off. More

Larry was great — knowledgeable, patient, responsive, experienced straight-shooter. Excellent experience through the whole process. experienced straight-shooter. Excellent experience through the whole process. More

Service staff was great, I hand an electronic issue and no appointment, They took care of me anyway and in less than an hour they also fixed a recall issue while I was there. I could not be more please wit no appointment, They took care of me anyway and in less than an hour they also fixed a recall issue while I was there. I could not be more please with the staff. So happy I purchased my 2024 F-Pace at west Columbia. Bart More

Everything was great until I picked up the car and saw that the dyeing of the armrests was not done. I was told by advisor that they would be in touch. After a few emails to him I gave up. that the dyeing of the armrests was not done. I was told by advisor that they would be in touch. After a few emails to him I gave up. More

Everyone I interacted with at Jaguar Land Rover of West Columbia was highly professional and provided outstanding customer service. Columbia was highly professional and provided outstanding customer service. More

Excellent staff everyone was super professional everything went quick Mr. Tom Matthew knew how to answer every question and he was helpful the whole time. everything went quick Mr. Tom Matthew knew how to answer every question and he was helpful the whole time. More

The used car manager contacted me about a vehicle that my daughter was interested in purchasing and the sales person assigned to me and my daughter was very helpful in the process of purchasing this E-Pace J daughter was interested in purchasing and the sales person assigned to me and my daughter was very helpful in the process of purchasing this E-Pace Jaguar. We had a small misunderstanding about a warranty issue but was soon resolved. Overall the experience was very pleasant and I would recommend that my friends and family look at this dealer for their next purchase.😎 my daughter loves the car. More

The service department was flexible with me. I needed to drop my car off prior to me going on a week long business trip. JLR was accommodating. I was able to drop my car off a couple days prior I needed to drop my car off prior to me going on a week long business trip. JLR was accommodating. I was able to drop my car off a couple days prior to my scheduled appointment. Much appreciated. More

Took my Discovery to service and they have explained me of the importance of all the works . Very helpful and knowledgeable people. of the importance of all the works . Very helpful and knowledgeable people. More

My service appointment involved a particular unique anomaly involving my new car. This required a complimentary loaner. The ease of drop off and return was pleasant and uneventful. I am impressed b anomaly involving my new car. This required a complimentary loaner. The ease of drop off and return was pleasant and uneventful. I am impressed by the service tech perseverance in tracking down the reason for the technical anomaly with the media and touchscreen center. They wasted no time in obtaining a solution to correct it. I was also happy with the effort put into correcting the driver window alignment on my new P575. One of the issues required the service tech to contact Jaguar Technical to come up with a plan to correct it since the prescribed method of mitigation would not work. I had been to this Jaguar dealership a couple times to get some issues corrected. IMO - I feel that if the manufacturing process at the Castle Bromwich plant, UK, had taken more time to thoroughly perform checks and quality control on the finished manufacturing and assembly of this last model of F-Type, I would not have had to be inconvenienced by asking the dealership that I ordered it through to correct them. I hope that somehow this review finds its way back to the assembly plant so that they know what steps they could take to improve the vehicle to customer delivery process. The dealership knows what they had to correct, so there is no need to go into the details here. Jaguar Land Rover of West Columbia did everything right. I am happy with them, their sales department, and their service department. Kudos to Ron Speert for suggesting the Tire and Rim and extended 10 year warranty - money well spent on the R75 P575. Thanks to Mike Engle. And thanks to Larry Seiler - great salesman who took my order back in February 2023 and gassed up my Jag R75 P575 for delivery in November. More