Jaguar Los Angeles

Bad experience getting service For some reason the service arm (Olympic and Centinela) was severely understaffed for the last three weeks. My car was there for 11 days and I could For some reason the service arm (Olympic and Centinela) was severely understaffed for the last three weeks. My car was there for 11 days and I could not get anyone to call me or update me. I tried the supervisor Rebecca, but she did not return my calls either. Finally Vanessa Jimenez stepped in and got everything done within a day or two, and was in constant contact with me during that time. I think people are on vacation perhaps (there was NO ONE in the four offices when I went in person to get help after calling five times) but there is no excuse for this kind of poor service. It makes me think twice about buying another Jaguar. Hooray for Vanessa! More

DO NOT BUY FROM HORNBURG JAGUAR OF LOS ANGELES This dealership is horrible. They lie & cheat. They do not return calls. I have been calling for over a month and none of the managers are ever availa This dealership is horrible. They lie & cheat. They do not return calls. I have been calling for over a month and none of the managers are ever available to talk to me nor do they EVER call me back. The 2 sales managers Hamid Ali & Mark Sopp will not return calls or help. The business manager MaryAnne Saloka also refuses to help & hung up on me. The general manager Martin Dodsworth who is on their website saying how helpful their staff is lies because he nor his staff are ever available nor will they call you back. I've left Martin Dodsworth at least 9-10 messages in the last month & he has not bothered to call me back. Then when I asked for a higher manager than Martin Dodsworth I was told that's it, there's no one above Martin. This is not only a lie but when Martin Dodsworth doesn't call people back EVER I hope that there's someone above him that will actually help. So I found the corporate number online. This means MaryAnn Saloka lied to me before she hung up on me. This dealership has lied & cheated me over a giftcard promotion & refuses to fix it. I would never buy a car from them. If they refuse to fix a small problem like this can you imagine if a large problem ever happens. Do not buy anything from this dealership. They will not help you or take your calls or return your calls. You will be stuck with people who lie & cheat you & don't care to help you at all. Not only am I disgusted with this dealership but I now have a lower opinion of Jaguar & Land Rover too. More

I had poor service and experiences previously but since then I feel the dealer, Richard in particular has made strides in improving customer relations and service levels. Yes, dealer prices are outrageous then I feel the dealer, Richard in particular has made strides in improving customer relations and service levels. Yes, dealer prices are outrageous, with that situation, there is no improvement! More

They will exhaust you with their failure. Took my range rover supercharged there for routine service,its has 8400 miles on it ,said i needed new brake pads $900. got it back with the paint destroyed, washe rover supercharged there for routine service,its has 8400 miles on it ,said i needed new brake pads $900. got it back with the paint destroyed, washed it with a dirty rag,they didn't fight about about the cause,it was obvious what had happened. They buffed it once, i refused it ,still all scratched,(this was not one or two small scratches) this was 6-8 in wide swipes of hundreds of it again and returned it to my house. I knew when it happened the vehicle would never be the same.But it gets better when they returned it it had 51 miles on it(i live 2.5 miles from the service center) and it now had a ticking noise which it never never had before, similar to a helicopter overhead but not as loud. Every time i look at the car i get sick, nothing like a dealership devaluing you vehicle $5000-$8000 in 15 mins. They were nice but all the nice in the world doesn't fix my vehicle. This was an absolutely awful experience. More

Verbally they promised to deliver the car and title after receiving payment in full. They requested notarized papers from me before releasing the car even though they were paid upfront. The papers contained receiving payment in full. They requested notarized papers from me before releasing the car even though they were paid upfront. The papers contained numerous invalid fees and other inaccurate data. It was a stall tactic and deceptive bad faith practices on their part. They were slow to release the car and could not deliver the title. The car was finally released but without a title. The car was returned since the title was never received and they continued to stall on the refund. It took many phone calls before they would even refund the money even though the car was returned. It was bad faith all the way on their part. I am still out of pocket a considerable sum for all the expenses I incurred. Stay away from this dealer and these people, they are unscrupulous. More

Not only are they incompetent but they appear to be running a consumer fraud by saying they will pay for a rental car and then refusing to pay for it even though the work order says they will pay. I to running a consumer fraud by saying they will pay for a rental car and then refusing to pay for it even though the work order says they will pay. I took my car in 3 times to fix the same problem. They charged more each time and kept the car 3 days instead of the one they promised. More

I have owned 8 Jaguars over the past 30 years and, thanks to Hornburg Jaguar and Gary Orlando, I will not buy another. The Hornburg Service department is dihonest at best. They overcharge for non-warrant to Hornburg Jaguar and Gary Orlando, I will not buy another. The Hornburg Service department is dihonest at best. They overcharge for non-warrantee work and they actually break stuff that they then try to charge you to fix. Blue-tooth installation - initial charge $1000. Didn't work. $2000 later, and six separate service visits later, the blue tooth does not work. In the process they broke the emergency brake and the center console which they refused to fix. Repairs at another dealer for these two items were $3000. Gary Orlando is an oily guy who uses "customer service speak" to say very little of substance and then gets angry at the drop of a hat. He shouldn't be in a position to interact with customers. He also is dishonest. He does not tell the truth about what he agreed to in the past. He does not accurately charge for work done. He does not own up to the fact that bad work was done in the service department. He is not to be trusted. The whole organization is not to be trusted as far as I can tell. More

simply poor customer service, simply poor work. fight simply poor customer service, simply poor work. fight for warranty work, don't fight for paid work! very high prices, higher than other local Jag/Ro simply poor customer service, simply poor work. fight for warranty work, don't fight for paid work! very high prices, higher than other local Jag/Rover dealers. have to come back too many times, too inconvenient. customer is always wrong. dealer owned by foreign, off-shore (UK) and they don't care about customers, just get your $$$ and go away. guess what, there are alternatives, better cars, even GM and Ford! better dealers, local ownership makes a difference, deal all-American from now on. More