Jake Sweeney Chevrolet

Terrible service. Temporary tags expired on new leased vehicle, reached out to salesman to figure out where my new tags/plates are, no email or phone call for 5 days. Once he finally got back, he said the vehicle, reached out to salesman to figure out where my new tags/plates are, no email or phone call for 5 days. Once he finally got back, he said they were on their way and should be here on the following Thursday. Two days later, he figured out there was an issue with a payment. We fixed that issue and he said they would be send out to me. Over fourteen days later and still no tags/plates. During this process, I received no phone calls, only emails that were always delayed. During the 5 day period of no contact, I tried to ask for the manager, they said he would not be able to help and didn't transfer me. I tried to email the sales manager, no contact from him as well. Never will come back to this trash place again. More

I am writing to express my disappointment and dissatisfaction with commitment to customer satisfaction in the staff at Jake Sweeney Chevrolet. My daughter purchased a Chevy Equinox a few months dissatisfaction with commitment to customer satisfaction in the staff at Jake Sweeney Chevrolet. My daughter purchased a Chevy Equinox a few months ago. The sales rep stated that Jake Sweeney could and would install a hitch for her. Over a week later we were informed that Jake Sweeney did not install hitches, a gross overlook on the part of the sales rep. He then recommended where we could go to install it, although my daughter lives in Columbus. At the time the sales rep stated it could not be done in Columbus. I went in with my daughter to inquire more information as to why the hitch could not be installed in Columbus, to which the sales rep stated 'that would be a great idea'. Not sure where the communication breakdown began, but it certainly has continued, as my daughter has yet to have her hitch installed. We were directed to a U-Haul in Columbus, who has TWO times stated they don't have the hitch in stock, not delivered! This fiasco began with Jake Sweeney and the poor service/direction we received. Please make this right and provide the much needed support. I remind you of your mission statement that drives your company: Here at Jake Sweeney Chrysler Dodge Jeep® RAM, we dedicate ourselves to ensure that all of our customers leave the dealership satisfied. It doesn't matter what you need--service, parts, or financing--we will do our absolute best to ensure that you leave happy with your visit and all of your questions were answered. Presently, we are NOT happy. More

Upon being notified that my check engine light detected an emissions problem and paying $130 to be told it wasn't under warranty even though my 2017 Silverado has less than 50K miles on it, I was immediate an emissions problem and paying $130 to be told it wasn't under warranty even though my 2017 Silverado has less than 50K miles on it, I was immediately perturbed that I was still being charged this fee. As I voiced my irritation to Mike Adams, the service tech and being told by him how" I've worked on cars all my life" at least ten times, he informed me that he had heard enough. My voice never raised nor did I use bad language with any personal attack. At that point, I drove to front of dealership and voiced my complaints to a manager and the service manager. They have offered me a 30% discount on the repairs but no offer of refunding the inspection fee. I have purchased well over a 100K in vehicles with them and this even includes returning after they did not tighten the oil nut after an oil change on my Chrysler van 3 years ago and nearly blowing up the engine. I did get a free oil change out that, sarcastically. This experience proves to me that GM will not back their vehicles in any ordinate amount of time and that myself being a multi customer does not mean a hill of beans. I will take my business elsewhere. I can only advise others to be very careful with them and the GM warranties. I have learned a valuable lesson. More

The service department did an oil change and tire rotation which resulted in a much overfilled crankcase and extremely over-tightened lug nuts. Won't go into the full details of my polite attempts t rotation which resulted in a much overfilled crankcase and extremely over-tightened lug nuts. Won't go into the full details of my polite attempts to get an apology and assurance that they would make an effort to not let this happen to other people. Everyone in a mangerial capacity in the service department could care less about the time and expense I went to to get my oil back to a normal level and my lug nuts loosened. They are not competent and don't care. More

Easy E... Elijah Monhollen took care of us! very knowledgeable and professional about his job. He was very patient with us through the entire process. Let me put it to you this way... If LeBron Jame knowledgeable and professional about his job. He was very patient with us through the entire process. Let me put it to you this way... If LeBron James sold cars he would be Elijah ! More

For someone trying to find a reliable vehicle, don't purchase from Jake Sweeney! I bought a used vehicle from this location in July of 2020 and I have had nothing but complete problems with the vehicle. purchase from Jake Sweeney! I bought a used vehicle from this location in July of 2020 and I have had nothing but complete problems with the vehicle. I bought the extended service warranty -- out of nervousness --- and when it came to taking it in for various repairs (such as an oil-burning problem, an axel bearing replacement, etc.) that are listed as "covered parts" on the warranty, they would not cover the expenses. In the end, it is all about them making a profit, not about the satisfaction of the customer. I would give zero stars if I could! More

GO SOMEWHERE ELSE! Earlier this year I took my car in for a repair and I waited two days before I received a diagnostic report. They told me what it would take to repair along with other recommendation for a repair and I waited two days before I received a diagnostic report. They told me what it would take to repair along with other recommendations which were very expensive. I paid for the repairs and the car had the same problem. The workers in service were not friendly and didn't appear to be concern that my car was not fixed. They said I needed to pay again to do another diagnostic on it before they could try to resolve the problem. I took the car to another dealer who resolved my problem and charge less. The customer service at the other dealership was wonderful. I will NEVER recommend or come back to this company, More

We got agreement on the drive out fees (the salesman is Michael Powell) for 2019 Hyundai Elantra SE. After some minutes, he tried to raise the fees, very disappointing, shameful, and not professional. Als Michael Powell) for 2019 Hyundai Elantra SE. After some minutes, he tried to raise the fees, very disappointing, shameful, and not professional. Also be aware they will add some highly unreasonable fee like EPAP beside the listed price. Do a lot of research on some extra fees before buying the car from dealer, be aware with vulture dealers, Jake Sweeney Chevrolet is one of them. More

I had bought a 2019 chevrolet malibu last year with only 5 miles on it. A year and two months later I had to have service on my car because I was driving down a hill and my brakes went out on me. So I calle 5 miles on it. A year and two months later I had to have service on my car because I was driving down a hill and my brakes went out on me. So I called jake sweney and told them and they had my car towed there. They give me a rental car and ld me my car was still warranty and they would it. So I was happy with that. The next day they called and told me my oil was sluggished and they asked me where I was getting oil changes and I told them they did my last oil change and before that i had 3 othere oil from my licensed mecanic and he has on private shop. I had to send documention that I was getting oil changes and I had to have my mecanic call up to jake sweeney verify documentation. They told me they was not going to honor my warranty because they didnt believe my mecanic wasn't using the right oil and he was using 5w-30 full sythentic. That is when I had call general motors and they to investigate the situation. I only had 17,571 miles on my car. I had have my towed somewhere else and get fixed. Then they told me my rar would be free and since they didn't honor the warranty i had to pay 200 dollars eventhough I had paper that they give me stating it be free rental. They said it wasn't because of the warranty. In my opinion I wouldn't another car from them and I would recommend anyone to get there car fixed from htem. It was a very stressful situation and I had to miss a couple days from work. Customer service horrible and ruse and nasty. They also told me that was my engine was bad and I would need another engine. How could i need a new engine if i only had 17,500 miles on my car. More

Don’t waste your time going on line to schedule service appt. “it’s first come first serve”. Why have an online scheduler if your appt means nothing. I had a7:30am oil change appt it’s now 9:10am and I’m appt. “it’s first come first serve”. Why have an online scheduler if your appt means nothing. I had a7:30am oil change appt it’s now 9:10am and I’m still waiting. Horrible service. Last time I use this place. More