Shaun Snelling

I had a scheduled appointment for a RECALL on Monday, service called and said they couldn't even look at it until Wednesday? I asked for a loaner or rental and was told we don't do that. They could care service called and said they couldn't even look at it until Wednesday? I asked for a loaner or rental and was told we don't do that. They could care less. Will NEVER buy another car from them and will let everyone know through social media and word of mouth. More

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My first time I had a problem with my used Equinox was when changing a flat for the spare I noticed the rubber sleeve on the end of the shock was worn. I googled how to replace this rubber sleeve and the when changing a flat for the spare I noticed the rubber sleeve on the end of the shock was worn. I googled how to replace this rubber sleeve and the cost of parts was under $50. When I got it to the dealership to replace the tire, I informed the service department about the worn sleeve. In a few minutes, I was handed an estimate in excess of $1000 for completely new shocks. I immediately called xxxxxxxx and called up the how-to repair videos I had viewed on youtube that had a half dozen videos showing how to do this repair yourself as well as being performed by professional mechanics. Faced with some facts, the repair was suddenly covered by warranty. To be honest, I no longer really trust the service department. It feels like an attempt to take advantage of me as a customer. If there wasn't a limited lifetime warranty on the engine and drive train I wouldn't be using them. I am not expecting any type of change from this service department as a result of this review, beyond a few sentences from the manager about "I am concerned about your review" I would love to be proven wrong. I hate having a poor relationship with a dealership that I must use to maintain my warranty. As it stands, the likelihood of me purchasing another vehicle from any Jake Sweeney is slim to none. More

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This dealership is absolute trash. Thieves. Will never go back to this dump for anything. go back to this dump for anything. More

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GO SOMEWHERE ELSE! Earlier this year I took my car in for a repair and I waited two days before I received a diagnostic report. They told me what it would take to repair along with other recommendation for a repair and I waited two days before I received a diagnostic report. They told me what it would take to repair along with other recommendations which were very expensive. I paid for the repairs and the car had the same problem. The workers in service were not friendly and didn't appear to be concern that my car was not fixed. They said I needed to pay again to do another diagnostic on it before they could try to resolve the problem. I took the car to another dealer who resolved my problem and charge less. The customer service at the other dealership was wonderful. I will NEVER recommend or come back to this company, More

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Don’t waste your time going on line to schedule service appt. “it’s first come first serve”. Why have an online scheduler if your appt means nothing. I had a7:30am oil change appt it’s now 9:10am and I’m appt. “it’s first come first serve”. Why have an online scheduler if your appt means nothing. I had a7:30am oil change appt it’s now 9:10am and I’m still waiting. Horrible service. Last time I use this place. More

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Horrible followup and Customer service! Called about the service and treatment my Daughter got while getting her call serviced and it took 4 days to get a call back after i was told they wou Called about the service and treatment my Daughter got while getting her call serviced and it took 4 days to get a call back after i was told they would call back in a "few moments". I had to initiate a 2nd call in order for that call to come 4 days later. Not only lost my Daughter as a future customer, you will never see me on your lot! More

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Service is trouble had a leak on cab of my truck around light on the back. Noticed after I brought the truck and it rained. Service fixed the leak and now it’s leaking again. Will not fix now said my warra light on the back. Noticed after I brought the truck and it rained. Service fixed the leak and now it’s leaking again. Will not fix now said my warranty is gone on there fix very SAD on their part 😡 More

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Worst experience with sales person, sales managers, inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of inaccurate reporting when turning in leases, sales mgr yelling at you on the phone, harrassing behavior, giving consumers vehicles with admittance of problems...two vehicles low tires, having to detail them myself, not having all mats in car...rickie the sales person takes over 5 hours for 2 cars to finish the deal. A lot more than this with my experience. Stay away from this dealership. More

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Great Service I had great service when I was there looking at a car. I never felt pressured into making a purchase and it was a good vibe I had great service when I was there looking at a car. I never felt pressured into making a purchase and it was a good vibe More

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Great Service Experience The Service team met with my husband and treated him with the greatest care. They explained everything and rushed the appointment 5 days ahead of the The Service team met with my husband and treated him with the greatest care. They explained everything and rushed the appointment 5 days ahead of the scheduled appointment because of our pressing needs. The expert service team also sent my husband away with a detailed service summary of the condition of our car and the service that was performed. More

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