Shaun Snelling

On time performance. People were courteous, polite and detailed on the service of my vehicle. People were courteous, polite and detailed on the service of my vehicle. More

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Disappointing. Went in for an oil change which was fairly quick. Requested at check in to check on the backup camera not working and was told it would be checked. Went in for an oil change which was fairly quick. Requested at check in to check on the backup camera not working and was told it would be checked. After paying the invoice and starting the truck, the back up camera was not working. Went back inside and asked a different rep about it and was told I needed to take it to diagnostics. I had no time to do that. Drove home and decided to reboot computer by disconnecting battery, which worked. While doing this I found oil marks on front fender and driver door. Thought the experience could have been better. More

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My experience was great! !! Thank you . The staff was very nice and very helpful too. !! Thank you . The staff was very nice and very helpful too. More

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My name is John . I have been going to Jake Sweeney for years and bought many cars over that period of time. I keep going back because they really go above and beyond. I have been going to Jake Sweeney for years and bought many cars over that period of time. I keep going back because they really go above and beyond. The service people take care of my vehicles and do a great good. More

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After making an appointment for an engine light I was told, when I arrived, after rescheduling my entire day, that they would need the vehicle for 24-48 hours. They refused a loaner in this situation told, when I arrived, after rescheduling my entire day, that they would need the vehicle for 24-48 hours. They refused a loaner in this situation. Our car is a purchase, less than six months on the road, and fewer than 2,300 miles. The four employees who were in the bay when we pulled in ignored us for a while. No hello, no I'll be right with you, no welcome at all. It felt as though they were actively avoiding eye contact. As I was removing the debris they put in my vehicle during our extremely short conversation the young man, who failed to assist us in any way, was rude AF. I cannot speak to the efficacy of their repairs as they seem overwhelmed with Chevrolet mechanical issues. Possibly a sign of the manufacture's commitment to mediocrity. I suggest you avoid this dealership, they have nearly zero understanding of customer service or even common courtesy. More

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Don’t care about buyer they will sell you junk and expect you to pay for it . Chevrolet needs to look at their dealers you to pay for it . Chevrolet needs to look at their dealers More

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Very clean,the staff is excellent,the service is great, great atmosphere very professional very polite great atmosphere very professional very polite More

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I had a scheduled appointment for a RECALL on Monday, service called and said they couldn't even look at it until Wednesday? I asked for a loaner or rental and was told we don't do that. They could care service called and said they couldn't even look at it until Wednesday? I asked for a loaner or rental and was told we don't do that. They could care less. Will NEVER buy another car from them and will let everyone know through social media and word of mouth. More

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My first time I had a problem with my used Equinox was when changing a flat for the spare I noticed the rubber sleeve on the end of the shock was worn. I googled how to replace this rubber sleeve and the when changing a flat for the spare I noticed the rubber sleeve on the end of the shock was worn. I googled how to replace this rubber sleeve and the cost of parts was under $50. When I got it to the dealership to replace the tire, I informed the service department about the worn sleeve. In a few minutes, I was handed an estimate in excess of $1000 for completely new shocks. I immediately called xxxxxxxx and called up the how-to repair videos I had viewed on youtube that had a half dozen videos showing how to do this repair yourself as well as being performed by professional mechanics. Faced with some facts, the repair was suddenly covered by warranty. To be honest, I no longer really trust the service department. It feels like an attempt to take advantage of me as a customer. If there wasn't a limited lifetime warranty on the engine and drive train I wouldn't be using them. I am not expecting any type of change from this service department as a result of this review, beyond a few sentences from the manager about "I am concerned about your review" I would love to be proven wrong. I hate having a poor relationship with a dealership that I must use to maintain my warranty. As it stands, the likelihood of me purchasing another vehicle from any Jake Sweeney is slim to none. More

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This dealership is absolute trash. Thieves. Will never go back to this dump for anything. go back to this dump for anything. More

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