Back

Jake Sweeney Chrysler Jeep Dodge

Cincinnati, OH

3.9
571 Reviews

85 W Kemper Rd

Cincinnati, OH

45246

Directions

By Type

571 Reviews of Jake Sweeney Chrysler Jeep Dodge

March 31, 2021

Possibly , no definitely, the worst customer service I have ever encountered from a car dealership. I would recommend taking the time to find another place to buy a car ... as an FYI this has nothing to d More

by Bradley
Customer Service
Recommend Dealer
No
Employees Worked With
Never got a name
Apr 02, 2021 -

Jake Sweeney Chrysler Jeep Dodge responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

February 23, 2021

Service Dept. was friendly, professional, fast, and the waiting area was clean. I will be bringing my Jeep back to Jake Sweeney for future repairs. More

by ceevans1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Suzette Hunter
Feb 26, 2021 -

Jake Sweeney Chrysler Jeep Dodge responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

January 26, 2021

Do not buy a car from Ken Haro. When the papers are signed you get no help and the car isnt 2 weeks old. Horrible. More

by tarafrease1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ken Haro
Jan 28, 2021 -

Jake Sweeney Chrysler Jeep Dodge responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

December 28, 2020

I have my Wrangler in for service (tire rotation, oil change, and alignment) at the dealership in tri-county where I bought it so I asked them if they could tell me why the check engine light is on as we More

by Joshjones2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Farmer
Dec 30, 2020 -

Jake Sweeney Chrysler Jeep Dodge responded

Josh, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

December 11, 2020

Excellent and fast service. No appointment necessary. Unable to solve my issue with the key fob, but gave me excellent suggestions and didn't charge for something they could not do. Staff is very profess More

by TashaB81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Farmer
Dec 16, 2020 -

Jake Sweeney Chrysler Jeep Dodge responded

Thank you for taking the time to write this review. We are pleased to hear that our team was able to provide an efficient and overall positive experience. Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

December 08, 2020

First time purchase at Jake Sweeney. Worked with Ken Haro from my initial phone call to inquire about a Ram through the final fist bump (thanks, Covid). Ken worked for us through the entire process. Dealing More

by bep4960
Recommend Dealer
Yes
Employees Worked With
Mark Postallion, Ken Haro
Dec 11, 2020 -

Jake Sweeney Chrysler Jeep Dodge responded

Congratulations on your new purchase! We hope you are continuing to enjoy your vehicle! It's wonderful to know you feel confident in your decision to choose Jake Sweeney Chrysler Jeep Dodge as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

October 16, 2020

We went there to buy a Jeep. This dealership is only interested in selling or leasing to you. Eric Maupin was our salesman. He is slick, not trustworthy and unreliable. The most disappointment is that t More

by Billy
Customer Service
Recommend Dealer
No
Employees Worked With
Eric Maupin
Oct 20, 2020 -

Jake Sweeney Chrysler Jeep Dodge responded

On behalf of Billy, I would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further or if you have any questions about your car, please do not hesitate to contact me directly. Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

August 08, 2020

Best costumer service in the car industry! Thank you Laura Reyes for all the helpful information and great advices for my future car/truck. You rock! More

by Cabrera M
Recommend Dealer
Yes
Employees Worked With
Laura Reyes
Aug 12, 2020 -

Jake Sweeney Chrysler Jeep Dodge responded

Thank you for your great review! We're glad to have Laura on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care, The Jake Sweeney Chrysler Jeep Dodge Team

June 11, 2020

Tina is the best! Very helpful guiding us through our first newer car purchase! An absolutely pleasant experience! Answered all of our questions. We couldn't be happier, thank you! More

by Elizabeth F.
Recommend Dealer
Yes
Employees Worked With
Tina Burnett
Jun 15, 2020 -

Jake Sweeney Chrysler Jeep Dodge responded

We really appreciate your feedback, Elizabeth. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Jake Sweeney Chrysler Jeep Dodge Team

April 24, 2020

2nd chance was the last After suffering through the ordeal of purchasing a vehicle from them 4 years ago, decided to give them a second chance. Even with the current circums More

by Regen
Recommend Dealer
No
Employees Worked With
Eric - never gave his last name, Jan Brockman
Apr 29, 2020 -

Jake Sweeney Chrysler Jeep Dodge responded

We acknowledge your review and are currently looking into the events you’ve detailed.

...
5
...