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Jake Sweeney Kia
Florence, KY
520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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520 Reviews of Jake Sweeney Kia
May 01, 2025
Had my car towed in prior to appt because it chewed up the belt & even appt day they didnt look at it.Next day with pressure I got anwers but not until late in the day. The belt tensioner went bad again(f the belt & even appt day they didnt look at it.Next day with pressure I got anwers but not until late in the day. The belt tensioner went bad again(fixed by Jake Sweeney Oh) after only 3 months. They wanted to know how I was going to get it to the other Jake for warranty. In the end after talking to both companies Jake Sweeney Ohio had ut towed to them at their expense not mine. Where it was fixed the next business day..The part was bad when it was put on but no one could tell. I now know that I will not deal with KIA anymore. Jake Sweeney Oh is a far drive but they at least look at my car within a day of it getting towed in. Then try to fix it that day or the mext depending om the issue. KIA had it 3 days and said maybe they would look at it the day before my appt but didnt..Im not happy that they wanted me to pay the tow to Ohio. Not going back. Ill drive the fourty minutes to Oh. More
by willyb861
Employees Worked With
Several people in the service department were involved.
May 01, 2025
Very rude and disrespectful man that I delt with name Donavon.Also I had my car towed there to have issues fixed considering that was on their recall list.They came up with some many excuses why they cou Donavon.Also I had my car towed there to have issues fixed considering that was on their recall list.They came up with some many excuses why they could not, would not fix the recalls from kia that was on my 2012 kia optima.Reason was not credible at all,just a lot of spinning and red tape. More
by brownorville823
Employees Worked With
Don Houser
April 30, 2025
Staff was courteous and attentive. I was finished long before the estimated time I was given. Waiting area was clean, snack & drink area was clean. Chairs are some of the most uncomfor I was finished long before the estimated time I was given. Waiting area was clean, snack & drink area was clean. Chairs are some of the most uncomfortable ever. TV was on a neutral channel which was appreciated. My technician was polite and very helpful. He was kind even when I asked at the last minute for a window wiper. Really no complaints. The most disappointing thing was I didn’t get the complimentary car wash as I left. I always thought that was a nice touch and as I always told my friends who asked about my car, it was a nice feather in your cap. More
by jgmaurmeier
Employees Worked With
I don’t see the tech in the photos and I don’t recall his name. He had a snake tattoo on his right forearm.
April 22, 2025
Bought a 2022 Kia Sorento from Sales Rep Joshua, who now works in the Service Department. I'm always greeted by everyone there and have no issues with appointments. Me and my car are well taking care of. works in the Service Department. I'm always greeted by everyone there and have no issues with appointments. Me and my car are well taking care of. More
by Scootergeorge
Employees Worked With
Joshua Parker; Joseph Hill
March 18, 2025
The service department replaced engine on 2014 KIA Sorento. Vehicle was authorized to repair Oct. 2023 by a third party warranty company and the engine replacement took the service department 21 month Sorento. Vehicle was authorized to repair Oct. 2023 by a third party warranty company and the engine replacement took the service department 21 months to complete, they did not replace serpentine belt after vehicle sat on the lot for 21 months and did not place a call to me asking if I would like the serpentine belt changed. After receiving vehicle, I was forced to replace a tire and other misc. items due to vehicle sitting for a long period of time. I then replaced 2 quarts of transmission fluid because the service department claims they did not touch transmission or lines that connect engine to transmission when they replaced the ENGINE. Too many assumptions, poor communication skills, no accountability and poor customer service, among other items. They will not respond to calls or messages. I do not know how the buying experience is here but my experience with the service department was a 21 month nightmare. If anyone has a 3.3L V6 engine in a Kia. Good luck! More
by cmcclanahan1985
Employees Worked With
Joe Hill, Tony Darpel
February 20, 2025
Pat was fantastic! Everything we needed, any questions we had, he was ready and willing to help. I have a CPO 2021 Kia Forte thanks to him. I was in and out of the deal Everything we needed, any questions we had, he was ready and willing to help. I have a CPO 2021 Kia Forte thanks to him. I was in and out of the dealership in about 3 hours. He even called me 2 days later to make sure I was still satisfied. Highly recommend! More
by melliott388
Employees Worked With
Hammill, Pat
