"Dealership will not keep promise - will not return"
I purchased a 2007 Saturn Vue new from this Jake Sweeny dealership when they sold Saturns. When General Motors discontinued the Saturn Brand, I received a letter signed by Jake Sweeny, Jr. telling me that to show his deep appreciation for my loyalty he was instructing the service teams at the Western Hills and Tri-County facilities to offer free oil changes for the life of our Saturn vehicles (2 per year). This promise was kept until my last oil change when I was told they were discontinuing this "program". I notified the General Manager Robert Sabbagh of this and emailed him a copy of the letter stating I was unhappy with this. I was told that there is now a Shamrock Club that took the offer's place. I sent a follow up email explaining my feelings and have heard NOTHING in response. The email I sent is as follows...
"I do not understand how an expression of appreciation for ones loyalty to a company can be "Discontinued". It is NOT a program that has various perks that can be replaced by a different program. This gift was given because General Motors turned their backs on their loyal Saturn owners but Jake Sweeny Jr. did not. He took care of his customers and gave them an assurance that he would instruct his team to give them free oil changes (2 per year) for the life of their Saturn automobile. This brought us into the Sweeny dealership on a regular basis, looking at new Mazdas while we were getting our cars serviced, and still considering this dealership family home. I feel VERY differently now. I would like to know how the Sweeny family feels about this."
I would still like to know how the Sweeny family feels about this. When it comes time for me to buy a new car, why would I go to a Jake Sweeny dealership. How can you trust a dealership that won't keep its word?
"Service for my Mazda 3"
Got a oil change and recall notice for wipers but completed all is well
Have used this dealership for many years and will go back.
"Amazing Customer service !!! "
Mr. Will is amazing with what he does! He has great customer service! He was very informative every step of the way. We told him what we wanted and he made it happen and we couldn’t be happier ! We are definitely referring all our friends and family here and be buying another vehicle soon! Not only is Mr. Will great but everyone was very nice at this dealership as well ! Thank you so much Mr. Will !!!