Jake Sweeney Mazda West

Dealership will not keep promise - will not return I purchased a 2007 Saturn Vue new from this Jake Sweeny dealership when they sold Saturns. When General Motors discontinued the Saturn Brand, I recei I purchased a 2007 Saturn Vue new from this Jake Sweeny dealership when they sold Saturns. When General Motors discontinued the Saturn Brand, I received a letter signed by Jake Sweeny, Jr. telling me that to show his deep appreciation for my loyalty he was instructing the service teams at the Western Hills and Tri-County facilities to offer free oil changes for the life of our Saturn vehicles (2 per year). This promise was kept until my last oil change when I was told they were discontinuing this "program". I notified the General Manager Robert Sabbagh of this and emailed him a copy of the letter stating I was unhappy with this. I was told that there is now a Shamrock Club that took the offer's place. I sent a follow up email explaining my feelings and have heard NOTHING in response. The email I sent is as follows... "I do not understand how an expression of appreciation for ones loyalty to a company can be "Discontinued". It is NOT a program that has various perks that can be replaced by a different program. This gift was given because General Motors turned their backs on their loyal Saturn owners but Jake Sweeny Jr. did not. He took care of his customers and gave them an assurance that he would instruct his team to give them free oil changes (2 per year) for the life of their Saturn automobile. This brought us into the Sweeny dealership on a regular basis, looking at new Mazdas while we were getting our cars serviced, and still considering this dealership family home. I feel VERY differently now. I would like to know how the Sweeny family feels about this." I would still like to know how the Sweeny family feels about this. When it comes time for me to buy a new car, why would I go to a Jake Sweeny dealership. How can you trust a dealership that won't keep its word? More

Service for my Mazda 3 Got a oil change and recall notice for wipers but completed all is well Have used this dealership for many years and will go back. Got a oil change and recall notice for wipers but completed all is well Have used this dealership for many years and will go back. More

Amazing Customer service !!! Mr. Will is amazing with what he does! He has great customer service! He was very informative every step of the way. We told him what we wanted and he Mr. Will is amazing with what he does! He has great customer service! He was very informative every step of the way. We told him what we wanted and he made it happen and we couldn’t be happier ! We are definitely referring all our friends and family here and be buying another vehicle soon! Not only is Mr. Will great but everyone was very nice at this dealership as well ! Thank you so much Mr. Will !!! More

Go see Joe! Joe has sold be my last three cars and it’s always a good experience! Never had to haggle or anything, just told him what I wanted and what I’d pay an Joe has sold be my last three cars and it’s always a good experience! Never had to haggle or anything, just told him what I wanted and what I’d pay and out the door I went! Need a car and want a good experience; see Joe Collins!! More

great service I had a luggage rack and a remote start added to my CX-9. Remote starter works just fine and the luggage rack fits my carrier and looks great. I was I had a luggage rack and a remote start added to my CX-9. Remote starter works just fine and the luggage rack fits my carrier and looks great. I was expected at my scheduled appointment time and the work was completed on time. More

Caleb Whitcomb-Dixon Will was outstanding. He took great care of my girl and I. He really did work to put us in two great cars. Not two expensive cars, but great cars for Will was outstanding. He took great care of my girl and I. He really did work to put us in two great cars. Not two expensive cars, but great cars for US. Thanks Will you are the man!!! More

I bought a CX9 I hate buying new cars but my experience at Mazda west with Joe Collins was very enjoyable. I would recommend him to everyone. He knows his stuff a I hate buying new cars but my experience at Mazda west with Joe Collins was very enjoyable. I would recommend him to everyone. He knows his stuff answered every question we had and explained the functions of the vehicle upon delivery. He gave us time. More

Financial wellness,Recommendation Financial wellness is what Joe Collins(sales) secures for his customer. He doesn't try to make you say yes when really you want to say its a no. He k Financial wellness is what Joe Collins(sales) secures for his customer. He doesn't try to make you say yes when really you want to say its a no. He knows his processes,standard work and this car/financial wellness business very very well. He is very courteous, He is a great listener. He has a unique setup of his personal space. He's a family man. He loves his daughter and all their special time. This is a good man with good intentions and a lot of knowledge and experience. The atmosphere was very pleasant. My Jay came out introduced himself. Luke( the son of owner/product expert) came out and introduced his self, Tim (finance) explained what the contract was in detail and if you had a question he answered them and if he couldn't answer he would get Luke Sweeney and he did answer. All the other sales associates where courteous, they were helping other customers and each other. I also did a review on Yelp please share with your family and friend. Thanks Mazda West And Mr. Collins More