James Chrysler Dodge Jeep Ram
Seneca Falls, NY
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313 Reviews of James Chrysler Dodge Jeep Ram
They have the best experienced and professional mechanics and that saves by getting it correct the first time, a noise was trouble shooted, returned with so many variables, I did tire rotation,yet the young and that saves by getting it correct the first time, a noise was trouble shooted, returned with so many variables, I did tire rotation,yet the young mechanic immediately said it sound like wheel bearings, he was correct yet he also noted other issues that would have cause problems. Steve is the best, his recommendations are not greed up-sales, but proven to be preventative maintenance, Steve makes excellent decisions, spends time to read what my warranty covers, he doesn't leave you in the waiting room without informing you of your progress. I travel a very long way to get my car serviced at James Chrysler and I will not go anywhere else. Be aware if folks arent responding to survey, it doesnt open on my cell, i had to use my laptop. More
Service department is great. Steve gives recommendations on what you may need for your car in the near future without any pressure. Highly recommend. Steve gives recommendations on what you may need for your car in the near future without any pressure. Highly recommend. More
Absolutely terrible experience. Was charged $750 dollars at the end of my lease buyout that was not disclosed until I pushed for more details. Unprofessional and absolutely rude, un Was charged $750 dollars at the end of my lease buyout that was not disclosed until I pushed for more details. Unprofessional and absolutely rude, unreliable and unresponsive sales staff. It took three separate attempts over a month to get a simple question answered. Would not trust this dealership or its staff ever again. More
Fell for the "won a tv" scam. The first thing I told the sales rep was I walked in was that I wanted honesty and trust. I didn't even mention my xx prize yet, just wanted to look The first thing I told the sales rep was I walked in was that I wanted honesty and trust. I didn't even mention my xx prize yet, just wanted to look at a vehicle. I was very upfront with my budget. Despite stating at the beginning of the encounter I had no patience for the back and forth game, that's exactly what we did for the next 3 hours. When I got them down to $75 a month over my budget, they "congratulated " me for "our great deal". That's when I inquired about my "prize", to find out I fell for bait and switch. I got angry, and they tried to buy me off with a "free tv". I didn't need a tv. I needed trust, which was now unrepairable. I felt tricked and lied to, so I don't trust that over budget quote. I left, and found what I wanted at the price I could afford elsewhere. Oh and they also added the Jeep I never purchased to my insurance policy. Stay away!! More

