James Chrysler Dodge Jeep Ram

I participated in the Kelley Blue Book Instant Cash Offer program on 9/29/22 and obtained a $2582.00 established value for my 2014 VW Golf. That offer went out to 3 dealerships James, Tradition, and Auction program on 9/29/22 and obtained a $2582.00 established value for my 2014 VW Golf. That offer went out to 3 dealerships James, Tradition, and Auction Direct of Rochester. I chose James as they were the closest and had the most communication. They inspected my car, established a value, and disclosed the value to be the same (2582.00). I was able to view the dealership’s assessment of the 2582.00 offer on their computer. Then the sales/inspection person discussed the offer privately with the General Manager (Aaron) and came back with a low ball offer of 1000.00. I feel this is a classic bait and switch and a reluctance to bargain in good faith. What options legally and ethically do I have to make sure their offer is honored. My car’s market value has been evaluated per KKB standards and per KBB's Cash Offer program the dealership is required to honor the offer. They have not and will not. More

Great dealership! Wonderful new and used cars for sale. Awesome prices and a spectacular salesman, Jefferson. If you're looking for a great car and deal, look him Wonderful new and used cars for sale. Awesome prices and a spectacular salesman, Jefferson. If you're looking for a great car and deal, look him up!!!!! More

Terrible service. Tells you one things shows you another. Don’t waste your time go to another dealership Tells you one things shows you another. Don’t waste your time go to another dealership More

All staff was pleasant and efficient. Third time leasing here. They always do a great job. Third time leasing here. They always do a great job. More

STAY AWAY! !! Talk about FALSE ADVERTISING! This dealership is VERY dishonest & not worth your time! We bought our 2018 Chevy Silverado from them in Jan 2022. Sa !! Talk about FALSE ADVERTISING! This dealership is VERY dishonest & not worth your time! We bought our 2018 Chevy Silverado from them in Jan 2022. Same deal as previous complaints.They added @$5k to the price total cost over $64000k! Did not fix what they said or even fully clean the vehicle! We have put over $6k more into fixing this thing! Could've bought a brand new truck for less $ & headache! They used my income of @ $1k disability, but the bank told us that James, fudged the #s to @ $4k more! When I asked the bank what we can do @ it, they told me nothing! Totally xxxxed up the decent credit that I did have! I'll be paying for this vehicle after I'm dead & gone! Chris rushed us through the paperwork & insisted we give him a great review before we left the lot! Thanks to James cars, we got a bitter taste of buying new vehicles! DISHONEST xxxxxxxx!!! More

Sold my car to them and my other half traded his. Rob M. Helped us and it was a pleasant experience. No pressure. He was very friendly and respectful. Worked with John S. And we received a good deal. Rob M. Helped us and it was a pleasant experience. No pressure. He was very friendly and respectful. Worked with John S. And we received a good deal. We would highly recommend Rob M. To deal with. He deserves a five star rating for sure. More

Sold my car to them and my other half bought a newer car. Our salesmen was Rob M. He was very kind and courteous. No pressure. Cliff and I would highly recommend going there and dealing with him and John. Ma Our salesmen was Rob M. He was very kind and courteous. No pressure. Cliff and I would highly recommend going there and dealing with him and John. Made our experience most pleasant. More

Drove to look at a vehicle and ended up driving home with a brand new vehicle. Chris Curran was great to work with, he helped us get the best deal possible. Thanks Chris! a brand new vehicle. Chris Curran was great to work with, he helped us get the best deal possible. Thanks Chris! More

The best in New York! Awesome vehicles and service. Fast and easy! Chris Curran was my sales associate he dropped everything to help me in getting exactly what I needed an Awesome vehicles and service. Fast and easy! Chris Curran was my sales associate he dropped everything to help me in getting exactly what I needed and wanted! The staff worked hard to give me the best possible deal. Please do all of your business with James Chrysler Dodge Jeep And Ram I have been for years and will continue doing business with and anybody I know I will send them there!! Thank you Chris Curran, Aaron, Sully, and the entire James staff you are all the best! More

Stay away ! Don’t do business with them ! They’re not for the people ! I went there today to see about a Chevy Equinox and salesman told me that they don’t have Don’t do business with them ! They’re not for the people ! I went there today to see about a Chevy Equinox and salesman told me that they don’t have prices on the cars because they sell them at market value ! I asked how much the 2018 Equinox was and he said in the 30’s. Maquire and Bill Cram have prices on their equinox’s and they are under 30,000. The new ones (2022) are in the 30’s. Most dealerships have prices visible for customers to see . They are crooks and not for the people. Stay away ! More