James Chrysler Dodge Jeep Ram

Went in to purchase a minivan from them. Started out great, salesman was very personable. Took the van for a test drive and fell in love with it. Started working on the deal. They were finally able to great, salesman was very personable. Took the van for a test drive and fell in love with it. Started working on the deal. They were finally able to get me within my monthly payment budget after much negotiation and proof that I could go elsewhere and get the same vehicle for a better price. They came down in price and the deal for the month was KBB value for your trade PLUS $4000. Great! While waiting outside in the tent in 94°weather, the other salesmen were hooting and hollering and cursing, with no regard that they had customers there! But whatever, I'm not their manager. Got me my payment I wanted and was told no payment for 90 days. Fantastic! It was the end is the day so I was asked to come back the next day to have the van detailed. Sat down to sign the paperwork, which they shove at you with lightening speed and point to where you sign and snatched it back only to throw the next paper at you to sign. Partly my fault, I should've paid better attention. Left with the van that night, brought her back the next day for detail. Next thing you know I get the bank paperwork stating first payment due in 5 weeks. AND, when I folded back seat down, they never cleaned the far rear area of the van and it was filthy. I texted the customer relations lady that set up my appt and she apologized for the lying about no payment for 90 days deal, asked who I worked with and I've not heard anymore from anyone at that dealer. Plus, they only have me the 4000 "off" price, no KBB for the trade in. Totally my fault for not working with our friend who is a car dealer, guess this was my karma. Would not recommend this dealership to my worst enemy!! Shady, shady people!! More

We still remember the cat😁 Nice people They make your car buying experience fun and less stressful.We have bought both a Chrysler and a Chevrolet from them.Awsome loaner cars😁 car buying experience fun and less stressful.We have bought both a Chrysler and a Chevrolet from them.Awsome loaner cars😁 More

Horrible HORRIBLE Experience!!! I've been waiting to write this review because I was hoping things would get better. They have only gotten worse! I bought a new Jeep through Chris I've been waiting to write this review because I was hoping things would get better. They have only gotten worse! I bought a new Jeep through Chris Curran. I explained my badly comprimized credit situation. Chris told me he could still finance the car, at a very high rate, but that I would be able to refinance in 6 months, thereby helping my credit situation He assured me I would only be refinancing the principal. I have discovered that I cannot refinance because the amount owed on the car far exceeds its value. This is because what Mr. Curran told me is absolutely wrong, and the finance rate is incredibly high. So now I am in an even worse situation. But Mr. Curran repeatedly asked me to review my experience with him, leading me to believe that he is more concerned with the review than with his service. So here's the review. Mr Curran, you are a shyster! I am now in an even more compromised financial situation, and unable to refinance. The dealer of the people? I really don't think so Mr. James! More

Sincere thank you to Mr. Chris Curran / Mr. James Provenzano Folks taking the time to read this. If you are shopping for a new or used vehicle and NO LONGER want the ‘hassle’ involved with doing so, give Chris C Folks taking the time to read this. If you are shopping for a new or used vehicle and NO LONGER want the ‘hassle’ involved with doing so, give Chris Curran a shout at JAMES CHRYSLER, Seneca Falls, NY. I have NEVER purchased a vehicle SO EASY in my life. Chris actively LISTENED to Caryle’s needs and goals. He returned in minutes with Caryle’s Jeep. Purchased on the spot. No questions asked. Finance manager was respectful and informative. Everyone in dealership was respectful. Mr. James Provenzano, please tell me the corporate culture we discovered at James Chrysler, Seneca Falls, is NOT unique to your remaining dealerships. Please tell me, like McDonald’s burgers which never change by location, you have Chris Curran’s in all your dealerships. If so, folks, there is hope in new and used automobile sales. 💪 More

Over the moon happy! This was my first new vehicle in a very long time! Shopping for a vehicle is not something I enjoy... I went to this dealership and worked with Ted a This was my first new vehicle in a very long time! Shopping for a vehicle is not something I enjoy... I went to this dealership and worked with Ted and he was thorough, honest and before I knew it I was in a 2019 Ram Big Horn 4x4 which was a dream I had since I was young! The whole dealership is amazing... they listened, made sure I was completely satisfied and I will never lease another vehicle any where else! Thank you Chris and your whole team is amazing!, Karen DeMario More

Dodge 1500 Let them know what you want and they will do the best they can to get it for you. Great experience, great people, great time! Thank you! Let them know what you want and they will do the best they can to get it for you. Great experience, great people, great time! Thank you! More

So happy!!! The staff is amazing they helped me so much!! They got me in a 2018 compass latidute!! And I can't tell you how much I love my new car!!! If you need The staff is amazing they helped me so much!! They got me in a 2018 compass latidute!! And I can't tell you how much I love my new car!!! If you need anything from them they promptly help!!! Make sure you ask for Chris!!!thank you to the staff again!!! More

Excellent I bought a new Ram 1500. Chris Curran was the salesman I delt with, he was very knowledgeable about the truck abd went above and beyond to make me com I bought a new Ram 1500. Chris Curran was the salesman I delt with, he was very knowledgeable about the truck abd went above and beyond to make me comfortable, It was a good experience all around. Would absolutely buy another vehicle from Chris and Finger lakes Chrysler Dodge Ram Jeep. More

sleezebag dealership do not trust at all. Not for the people My Girlfriend and I went to Finger lakes Chrysler to look for a new car for her. She had no credit history so I offered to co sign for her. The de My Girlfriend and I went to Finger lakes Chrysler to look for a new car for her. She had no credit history so I offered to co sign for her. The dealership led us to believe that I was co signing for her and that our term on our loan was for 36 months. In the end they ended up doing an illegal straw purchase where I signed for the entire loan and my girlfriend was not part of it at all and instead of 36 months we were misinformed and signed up for 72 months. They also snuck in an $1800 extended warranty that I had no idea I was purchasing. The car had major mechanical issues a day after we drove it home which the dealership told us was our problem and to make things even worse we were told less than 3 weeks later that we had to give the car back because the bank found out about the illegal straw purchase. So now they have their car back and we are out the money we put down. I asked for my $500 down payment back and I have been told that I will not be getting it because they have to detail the car again and because we put a few miles on it. I know this is illegal for them to do but I do have a little update : after I put up this nasty review they finally gave all my money back so if you ever run into this situation just write a bad review and they won't bully you into keeping your money and make you delete your review as a bribe. By the way I was supposed to delete this review in exchange for my money that was rightfully mine but I feel the public needs to know so I left the original half of my review up for the people since James Provenzano is a dealership for the people. Hopefully by doing this no one else has to be bullied like I was. Not a good business practice. James knows what he did wrong and should Lear his lesson from this mistake! More

Repeat Repeat Repeat Repeat Customer Today, my wife and I purchased our 4th vehicle from Finger Lakes Chrysler Dodge Jeep. Every purchase we have made has went perfect. John Sullivan h Today, my wife and I purchased our 4th vehicle from Finger Lakes Chrysler Dodge Jeep. Every purchase we have made has went perfect. John Sullivan has an uncanny knowledge of the ins and outs of every vehicle and was extremely patient with every question or concern that we had. Top notch guy all around. I also had the pleasure of working with Jason Leone for the 4th time. Jason knows what I want better than I do it seems, and provides every option imaginable. We love our new Chrysler 200, with every option you can imagine. Time for a new truck. We'll be back, Jason Acevedo More