James Chrysler Dodge Jeep Ram

Very pleased with the overall service I received. Right from the start Eddie guessed what kind of car I was interested in and took me right to the one I had been looking at online without me saying a word from the start Eddie guessed what kind of car I was interested in and took me right to the one I had been looking at online without me saying a word about it. Eddie, Josh, and John were extremely friendly and made the entire experience relaxed and enjoyable. I will recommend any friends and family looking to get a new vehicle to start with this dealership. More

A good friend of mine recommended Sales person Ted Manslank at "Finger Lakes Chrysler Dodge Jeep Ram" So my friend and I went there on this one Saturday morning. I met the sales person Ted...he aske Manslank at "Finger Lakes Chrysler Dodge Jeep Ram" So my friend and I went there on this one Saturday morning. I met the sales person Ted...he asked me what i'm looking for, then he took me around the dealership. I found a vehicle that interested me, so we did up the deal and things were all good. Ted Manslank and or Josh Irwin made me feel as such being one of the people. The atmosphere was good at Finger Lakes Chrysler. I did not feel pressure as I felt at other local dealerships. The price was good. The customer service was good. The next day I went to get the vehicle. Yes, I bought a Used Vehicle but Finger Lake Chrysler replaced what was or could have gone bad. I would HIGHLY Ted and or Josh. More

I am very happy with my experience here. John is awesome. He went above and beyond to make sure that we had the price we needed. I am so happy that we chose finger lakes. My family now has a safe reliable v He went above and beyond to make sure that we had the price we needed. I am so happy that we chose finger lakes. My family now has a safe reliable vehicle and I have no more worries thanks to the warranty. This is the only place I will refer people to. My kids are happy too. Thanks again for your help! The best customer service ever! More

Friendly staff made me feel right at home. Love the service and help I received while buying my new car. Love my new Jeep. Love the dealership. Would highly recommend. service and help I received while buying my new car. Love my new Jeep. Love the dealership. Would highly recommend. More

We had a great experience. Our sales associate, Dave Bogart was easy to work with as well as all of the team that worked with us. They were very friendly and answered all our questions and gave us a gre Bogart was easy to work with as well as all of the team that worked with us. They were very friendly and answered all our questions and gave us a great deal. Thank you so much. More

My experience with this dealership has been that of most car dealerships. They are as shady as they all are. First, I went during the month they advertised they would pay up to $5000 more for your trade the car dealerships. They are as shady as they all are. First, I went during the month they advertised they would pay up to $5000 more for your trade then it was worth. They did do that, but failed to tell me the part where they were going to charge me $3000 more than the car I wanted was worth. I told them where my car payment needed to be and they continued to keep coming back to me with higher than that numbers. Between the salesman and my husband they convinced me $30 more a month was doable. They took my car that day and allowed us to drive home with the car I planned on purchasing because I wasnt able to come up with the rest of the down payment for a few more days. When we returned, I asked why they were charging me new car price for a USED car and was given a speel about how Kelly Blue book isnt accurate. I really loved the car and knew there wasnt going to be an opportunity for me to get rid of the car I didnt want so I let it go. The day we came back I went to find my old car and they had already sent it to the body shop before we even signed the papers for new car! Then they had us date everything for the 30th even though it was the 2nd so that the "deal" they were giving me would be in tact. They told us that the car would have an oil change done (didnt get done) and that the breaks would be taken care of (he said it passed inspection so they were fine!) The only thing they did do, was fill the tank, which they should of anyway since the car I brought them had a full tank in it when they got it, and they gave me a car with 1/4 tank to drive an hour home and get through the rest of the week. After having the car for a week, the "service airbag" light started coming on, they told us wed have to drive the hour back to get it taken care of! I have a chevy dealer a mile from my house, why would I drive an hour?? Eventually it went away so my guess is, it was a loose connection of some sort. A few days after that drivers side brake/turning light blew and I had to replace that. Since that, no problems with the car BUT I got my insurance bill and they were still charging me for the car I havent possessed since the last week of APril! I called the dealership, first got no answer, then emailed the salesman, got no answer, and then called back. The woman on the phone told me that they mail out the forms to your house...but I never received it. Then she said I would have to go to DMV to get another copy, and that I would have to go to the DMV there! Over an hour away to get something they should of sent to my insurance company (and was specifically asked to send to my insurance company and told would be by the salesman) I called the DMV there and they told me I could go to any DMV to get it...so I left for lunch, got the receipt and what does it say on it? The plates wernt turned in for TWO weeks AFTER I traded the car in. Thats half a month of insurance I have to pay because they didnt turn them in right away!! Ridiculous! I would of turned the plates in myself but the salesman assured us it would get done right away. Never again. I love my car. I very much dislike the dealership! $60 might not be a lot to a place like you, but to someone struggling as it is thats $60 in groceries you just took away from my kids mouths that I now have to pay to Allstate for a car I didnt even OWN! More

We went to the dealer to check on whether we would be able to trade and deal. Went to dealer at 9:30 am and drove out with new vehicle at 4:30.Everyone was very friendly and went out of their way to make able to trade and deal. Went to dealer at 9:30 am and drove out with new vehicle at 4:30.Everyone was very friendly and went out of their way to make sure we had a deal that we could handle.Would recommend sale and service as top notch. More

My whole experience with Finger Lakes Auto Group was very pleasant! All the salespeople were WONDERFUL! Very helpful, knowledgeable, friendly and overall awesome! They welcomed me and my daughter, who is pleasant! All the salespeople were WONDERFUL! Very helpful, knowledgeable, friendly and overall awesome! They welcomed me and my daughter, who is 12 years old with open arms and helped me to get the best deal possible for my trade in, so that I was able to drive home the vehicle that I wanted. I HIGHLY recommend anyone wanting to buy a vehicle to go see Ted and his team @ Finger Lakes Auto Group in Seneca Falls, NY! They will work with you and make it happen!! I now have a beautiful 2014 Jeep Patriot, which I don't believe I could have purchased for the price and package that it came with, without Ted and his associates! From the moment we stepped onto the car lot, there was someone there to assist me and to answer my questions. They were so nice to my daughter, which made a huge impact on how I saw them as well! They treated her like she belonged, and that makes me very happy, as my family is extremely important to me! Thank you to Ted and his team for an amazing experience!!!!! Christine Selover More

WORST CAR DEALERSHIP I HAVE EVER AND I MEAN EVER DEALT WITH! James Provenzano is NOT the dealer for the people, not even close! If you walk in the door with a perfect situation and financing and price a WITH! James Provenzano is NOT the dealer for the people, not even close! If you walk in the door with a perfect situation and financing and price are not the issue, than I guess this is the place to buy a car from. However if those are issues for you...you will end up like me - disappointed, stressed, sad and really shocked that people honestly treat other people like crap and think it is o.k.!!!! I have never dealt with so many lies and deceit of so many people as a unit before in my life. If you do go here and decide to buy a car - DO NOT get excited about it and even think it is going to happen because they will rip the rug right from underneath you!!! This place is EVERY definition and very stereo-typical of the "used car salesman" environment. Everyone who works here should take a good hard look at how you treat people and build up their hopes because if you were treated the way I was, I KNOW you wouldn't like it either! I CAN'T STRESS ENOUGH TO NOT GO THERE EVER!!!!! More

My experience with Finger Lakes Chrysler was excellent! As soon as I walked in I was greeted by the friendly staff, everyone was very eager to help. My salesmen John Sullivan showed me a couple 2013 Jeep m As soon as I walked in I was greeted by the friendly staff, everyone was very eager to help. My salesmen John Sullivan showed me a couple 2013 Jeep models, he was very patient with me and showed me all the features on all of them and took me on a few test drives. He took all my concerns into consideration and helped me pick the best Jeep for me. Jason and Ryan helped with the financing. We decided a lease was the best way to go. They made trading my car in easy.They also made sure my payment amount was right where I wanted it. After all the paperwork was signed John went through the vehicle with me one more time to make sure I knew where everything was. I love my new Jeep and would recommend this dealership to everyone! Thank you for a pain free buying experience. More