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James Collins Ford

Louisville, KY

4.0
41 Reviews

809 South 5th Street

Louisville, KY

40203

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Showing 41 reviews

July 22, 2015

pleasantly surprised I purchased my car mainly from Lou Jones. after some confusion on pricing he worked it out and was honest in my opinion as to what they could and coul More

by pappy52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Jones, Deborah Carrier
July 03, 2015

New vehicle purchase Another great experience in purchasing a vehicle from Downtown Ford. Heydon Wilson and David Grubbs were great to work with as always. Will defini More

by JR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Grubbs, Deborah Carrier , Haydon Wilson
June 03, 2015

Friendly staff and quick purchase process Gil was my salesman and was professional, knowledgeable, and pleasant to work with through the whole experience. He was very helpful, made the process More

by MC86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert Robbins, Deborah Carrier
May 28, 2015

Body Shop Repair I have dealt with James Collins Ford for over 13 years now in both body and service and have never had a bad experience with them. My most recent exp More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Dorton
March 18, 2015

Body Shop Fran was awesome scheduling body repair work, arranging loaner car and communicating with insurance company after an accident. Work was performed quic More

by jpd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Dorton
March 05, 2015

replace driver side mirror In and out in under 1 hour. No waiting even without an appointment. Did a great job of walking us through the entire process from estimate to finish More

by grj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Dorton
Mar 06, 2015 -

James Collins Ford responded

Wow thank you grj! Fran is an absolute expert and all around awesome human! We all love her and really appreciate your feedback! Kindest!

March 02, 2015

Turning an bad experience to a good one After having my F150 grossly miss diagnosed and over charge by another shop (Town & Country Ford). The service dept. at James Collins correctly found More

by keunder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virginia Payne
Mar 02, 2015 -

James Collins Ford responded

Thank you so much Keunder for the kind words! We're James Collins Ford, we're local and we're here to help!

February 11, 2015

A.N. Roth 2012 F150 I received quick service and good communications from Trey. They also gave me a loaner car which was very helpful as I use my vehicle for work. More

by richroth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Grubbs, Trey Anson
Feb 17, 2015 -

James Collins Ford responded

Thank you A.N. we're here to help!

February 09, 2015

Great job What an excellent group of people to work with from my salesman to finance. We will be back Financing worked with us and the salesman to get paymen More

by Jennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deborah Carrier , Jeff Frye
Feb 09, 2015 -

James Collins Ford responded

YaY! Amazing! Thank you Jennifer, We're #JamesCollinsFord and we're here to help!

February 09, 2015

Great service Virginia took great care of me. my F150 had a difficult problem (caused by another shop) and they figured it out quickly. could not be happier. Great More

by tcrouch70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virginia Payne, Trey Anson
Feb 09, 2015 -

James Collins Ford responded

Makes us happy that you're happy! Thank you for your business. #JamesCollinsFord ... We're here to help! :D