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James Collins Ford

Louisville, KY

4.0
41 Reviews

809 South 5th Street

Louisville, KY

40203

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Showing 41 reviews

February 08, 2015

Fantastic Experience - Love my new Ford Explorer! My salesman, Jon Cooke, manager, David, along with Debbie Carrier and Haydon Wilson, made my buying experience fantastic. They made it easy and quick. More

by Janet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Grubbs, Jon Cooke, Deborah Carrier , Haydon Wilson
Feb 09, 2015 -

James Collins Ford responded

Quick, Easy and Fantastic... that's how we like to keep it! Thank you Janet! We appreciate your time and business. #JamesCollinsFord.

February 07, 2015

Sales -Super pleased Came to James Collins Ford to purchase a new car and my salesman was Heydon Wilson. Best car buying experience ever. I would recommend him highly t More

by Rainsdays
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haydon Wilson
Feb 09, 2015 -

James Collins Ford responded

Rainsdays thank you! "no hassle" is our middle name. We Appreciate your time and business :D

February 03, 2015

New vehicle purchase and service Have bought several vehicles and always impressed with salesman's knowledge and thoroughness of explaining features, etc. My dealings with body shop w More

by tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Dorton, David Grubbs, Deborah Carrier , Haydon Wilson
February 03, 2015

Experience at James Collins Ford Lou worked with me a great deal to provide me with quality service. He helped me after hours when I had issues and reassured me that everything would More

by sld7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Jones
February 02, 2015

New/Used vehicles We have bought several vehicles from this dealership. They are helpful and friendly, and we would recommend them to anyone. They go above and beyond More

by Grammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Grubbs, Lou Jones, Deborah Carrier
February 02, 2015

Excellent! Fran Dorton & the Collision Center are terrific! Fran Dorton was unbelievably helpful when it came to dealing with the insurance companies after my accident. Her knowledge & expertise were invaluabl More

by Markhertle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fran Dorton
February 01, 2015

Found the (NEW) 2012 Focus the way we wanted it Al Jones found us our new 2012 "Red Candy" Focus (back in June 2012) when other dealer couldn't. Al found the one we liked with the options we wanted More

by Randall Griggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Virginia Payne, Al Jones, Deborah Carrier
January 08, 2014

I have bought my last 3 cars from Al Jones and I have always been very happy with my service and of course the cars. I wouldn't go anywhere else! More

by Kellijanes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Jones
September 10, 2013

I would NOT refer this SORRY service department to my WORST enemy. Dropped car off in AM for minor repair. Later ONLY AFTER I CALLED MYSELF did I learn that the guy (I guess they only had one trained in More

by LouKYGuy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Phil ?
October 25, 2012

Gary Collins is one weird dude. He will not stand behind the vehicles his company sell, AT ALL. I will never buy another vehicle from them again. Once was one to many. More

by Kim3215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Collins owner
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