James Wood AutoPark - Service Center

Taylor was exceptional. We had a tire blow out & she took care of all our needs. We had a tire blow out & she took care of all our needs. More

They were so great with there services they helped us out and weee patient with us since we were having to deal with the warranty people .. appreciate everything they did and weee patient with us since we were having to deal with the warranty people .. appreciate everything they did More

Jarrett was extremely helpful and professional. He went above and beyond to ensure my service went as smoothly as possible. He went above and beyond to ensure my service went as smoothly as possible. More

Excellent dealership. I've been purchasing vehicles and having them serviced here for at least 15 years. I've never had a complaint and they always go above and beyond. T I've been purchasing vehicles and having them serviced here for at least 15 years. I've never had a complaint and they always go above and beyond. The main reason I buy new vehicles here is because of the service department. Jarret was very helpful in determining what service I needed and cost. More

Everyone was great, waiting time was as promised. Yes I’ll be back next year Yes I’ll be back next year More

They have turned my 2013 into a 2023. It is now my newsd car in 2024. It is now my newsd car in 2024. More

Excellent staff there! Kept me informed on my repairs. Would highly recommend them and I will be using them in the future. Kept me informed on my repairs. Would highly recommend them and I will be using them in the future. More

Quite impressed! Brought car in for an interior noise at 10 am and by 4 pm they had found, fixed and had my car ready to go. I am impressed. Thought it would take at Brought car in for an interior noise at 10 am and by 4 pm they had found, fixed and had my car ready to go. I am impressed. Thought it would take at least a couple of days. More

The service managers are great. The technician that installed my new steering wheel was able to do it in less time that projected. However, the scheduling portion of the service dep The technician that installed my new steering wheel was able to do it in less time that projected. However, the scheduling portion of the service department needs improvement. I was notified by CARFAX that the replacement part had made the recall list. However, the scheduling department was very terse. When i received a letter from Buick that the part was available, I still had to wait for a postcard from James Wood, before I could try to schedule a time. Then,I had to call the scheduling department four times. I tried to talk to a specific service manager. However, the person directing calls sent me to the scheduling department. More

The dealership has no sense of urgency to get your vehicle repaired. I waited 2 months for a diagnosis. And another 2 weeks for a repair. They provided no loaner vehicle despite my car being under war vehicle repaired. I waited 2 months for a diagnosis. And another 2 weeks for a repair. They provided no loaner vehicle despite my car being under warranty. This caused me to miss work multiple times while I tried to get a vehicle. 0/10 customer service. My customer service rep Gavin was decently helpful with providing updates. Other than that the customer service was terrible. More